Glasses Gallery Reviews

Name: Glasses Gallery
Rating: 4.51

4.5 Rating 499 Reviews

87 %

of reviewers recommend Glasses Gallery

4.5

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Glasses Gallery 5 star review on 1st December 2022

Anonymous

Anonymous // 01/01/2019

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“and knowledgeable, Thanks for your help!”

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Posted 5 years ago

“Love the Oakley's I ordered for my son! He looks great and he can now see in the sunshine as they are prescription sunglasses. Thank you!”

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Posted 5 years ago

“Great fit and look”

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Posted 5 years ago

“Exactly what I ordered and came much faster than I thought they would.”

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Posted 5 years ago

“I sent frame back the next day after I purchased it and then contacted customer service to get update on processing my request for a full refund and still waiting on it”

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Posted 5 years ago

Dear Evgeniy Moshkovich, The refund has been made on 07/02 and should have already shown in your account. Please also check for our email which was sent on 07/02, confirming the refund being processed. Thank you for taking time in leaving us a review,

Posted 5 years ago

“I did a lot of research prior to purchasing the frames. They were the only website that had the frames I wanted. I received my frames quickly. Good customer service. Very happy I purchased them! Next is a pair of sunglasses :sunglasses:”

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Posted 5 years ago

“I ordered some Oakley eyeglasses on June 9. Today is June 29 and I have not yet received them. Unsatisfactory!”

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Posted 5 years ago

Dear Bob, Thank you for taking the time to leave us a review. We are truly sorry for sending the glasses later than we are aiming to do. We constantly try our best in respecting the deadline for making and fitting the lenses for each pair of glasses that we sell. Sadly, sometimes mistakes are made and they delay the timely shipment of the glasses. We are truly sorry that such situation happened with your glasses. please let us know any suggestions that you may have , which could help us do better in the future. Once again, we truly appreciate taking your time in leaving us a review.

Posted 5 years ago

“The progressive glasses are excellent . Thanks”

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Posted 5 years ago

“I got the glasses very quick and they arrived packed very nicely so they wouldn’t get damaged. The glasses are great quality and my prescription is great. Highly recommend!”

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Posted 5 years ago

“The customer service is excellent! They are very fast and actually listen to the problems and then solve them”

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Posted 5 years ago

“Love the glasses. Prescription lenses perfect.”

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Posted 5 years ago

“Hey I ordered glass and at first I was kinda skeptical because online ordering can be tricky but this was no trick they have a great selection and the prices are great and being able to get your prescription as well makes it completely more satisfying....”

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Posted 5 years ago

“Very happy, arrived quickly. Prescription was as ordered.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Your web site does not work well but when I called with 2 web problems the people I talked with were very professional and helpful. Have not received my order yet but have positive expectation.”

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Posted 5 years ago

“If memory serves, whilst surfing the net, I found some Gotti frames (Luuk) that I liked and I wanted to visit a brick and mortar store to try them on. But, when I used the "store locator", I got no results. So, I contacted Glasses Gallery by e-mail. Unfortunately, you have no stores in the U.S., much less in Georgia, where I reside. Might one reasonably assert that a 5 star rating is deserved for repeated e-mails involving no remedy? Under the circumstances, I think that an appropriate response would have been to simply state that you have no brick and mortar stores in my area and be done with it. Have I missed something here? Of what value is telling me that your stores are located a thousand miles or more to the north of me and then pestering me for a 5 star review?”

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Posted 5 years ago

Dear Mark, Thank you for taking the time to review your experience. We do our best to mention that we are a purely online store for glasses. In regards to the stores available, it is mentioned is for the Canadian market, for which we have a separate website. Will inform the colleagues from IT to make the information more clear and visible. We would appreciate any suggestions that would help improve our services. Once again, that you for taking the time to leave us a review.

Posted 5 years ago

“Great Quality!”

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Posted 5 years ago

“Answered question quickly and accurately. Thank you.”

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Posted 5 years ago

“Delighted with the extensive selection and customer service. As promised, Glassesgallery did match a competing list price!”

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Posted 5 years ago

“Excellent response time and super customer focused”

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Posted 5 years ago

Glasses Gallery is rated 4.5 based on 499 reviews