GlassesNow Reviews

Name: GlassesNow
Rating: 4.82

4.8 Rating 884 Reviews

96 %

of reviewers recommend GlassesNow

Company Reviews

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4.8

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone

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Phone:

+44141 5486520

Email:

info@glassesnow.co.uk

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GlassesNow 5 star review on 9th August 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast posting, good service. Very happy with the product”

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Posted 9 years ago

“Great value and fast delivery. Full marks. Great Ray-Bans love them. Do you do prescription sunglasses?”

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Posted 9 years ago

Hi Neil, We certainly do prescription sunglasses, but you're more likely looking at 2-3 days, rather than our next day trademark service. We do prescription sunglasses as a bespoke service so we can accurately match your needs, so we ask that you give us a call for this. Best, Nathan GlassesNow Web Manager

Posted 9 years ago

“Great service.”

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Posted 9 years ago

“Outstanding service, quick turnaround, and great prices for quality frames and prescription lenses made in a fraction of the time and cost it takes to get them from High Street Opticians. Cannot recommend highly enough”

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Posted 9 years ago

“Astonishing - Excellent service, Excellent Prices, and an Amazingly quick turnaround. Ordered glasses with prescription lenses at 11 yesterday morning, and received at 10:30 today. Slight problem with not receiving a dispatch email or tracking number, but customer services were efficient, helpful and friendly in dealing with the issue. Will definitely be purchasing my glasses here from now on”

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Posted 9 years ago

“Very impressed with time of delivery next day and as the sunglasses were a birthday gift for my son,he was very pleased with his present and wore them all next day on a day away ????”

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Posted 9 years ago

“Excellent customer service, and the glasses were great!”

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Posted 9 years ago

“Glasses are fab Quick delivery Very impressed Thank you”

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Posted 9 years ago

“Whoah. Ordered mid afternoon, arrived following morning. Arrived early and packaged better than when I purchased from a high end department stores. Would definitely recommend”

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Posted 9 years ago

“The glasses were sent with plain glass lenses, not prescription lenses. The returns process will take at least 4 days for me to have glasses again. When I rang to see if there was a way too speed it up, the solutions offered would have all been a massive inconvenience for me ie. Leaving work in the middle of the day to send the glasses back from a post office that's 2 miles away, sending the package at my own expense, photographing the tracking number ans emailing it, then they'd send out a new pair with the correct lenses - that would still take 3 days to arrive. . . The person I spoke to said 'I can only apologise' but didn't actually say sorry or seem particularly willing to help, in fact he gave the impression that I was wasting his time and he had far more important matters to attend to.”

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Posted 9 years ago

Hi Jessica, I'm really sorry this happened. Obviously there's two failings on our part here - the fact that your frames went out without prescription, and the customer service you were offered to rectify the issue. This is not the way we usually work. Firstly, I will review our checking process to make sure frames that require prescription and go through our optical lab get checked and re-checked before getting sent out. I'm sorry we could not provide a convenient way to return your item. For speed, we find it quicker to email a label and have the customer print it, rather than post a label out. This tends to work well for most customers, but I can appreciate that if you're not near a post office, it can be inconvenient. The option to photograph the tracking number is so we don't have to wait for the package to come back to us (since we now know the item has been posted) - again it's about trying to make the process as quick as possible for customers. In the age of smart phones, this is a 30 second job which can save a day's postage time. We appreciate customer feedback and suggestions as to how we can improve this process, so please don't hesitate to get back to me. I'd like to emphasise that if you were told that you must return at your own expense, this is not true. Our returns are free - we send you out a pre-paid label via email to be printed and attached to the package. I will speak to the customer service agent who took your call and make sure he is aware this. In fact, reading the email correspondence between you and ourselves, this was made clear to you: "I have attached a free returns label which you can simply print out and return to us free of charge." Finally, I will ensure that the customer service agent you spoke to is re-trained. As you can see from our numerous other reviews from verified customers, customer service is our priority. We're only a small company with 5 people in the office, so for one of them to not be providing the level of service we aim for is a big deal for us - just as a one star review is. Apologies again for the level of service you received. Regards, Nathan Amery nathan [at] glassesnow .co .uk

Posted 9 years ago

“Love the glasses and what a fantastic and speedy service, cannot fault it at all, will definitely use Glassesnow in the future. Highly recommend this website.”

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Posted 9 years ago

“Beautiful glasses, exactly as advertised with a fast turnaround. Superb!”

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Posted 9 years ago

“Brilliant, good prices and very fast delivery. Am happy with my glasses.”

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Posted 9 years ago

“Excellent and fast shipment”

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Posted 9 years ago

“Awesome style and looks great on Love the unique colour..... Couldn't have been delivered any quicker What a find !!!”

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Posted 9 years ago

“Delivery was on time and the frames fit perfectly. The price was also better than what others sellers had. Only I wish I had added the prescription as well.”

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Posted 9 years ago

“Ordered in the morning, arrived lunchtime next day. First class service & i am about to order a second pair.”

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Posted 9 years ago

“I am satisfied with the glasses but the box of glasses there is a little problem the cover logo print not very well “F” cannot see clearly because it is a new one so I am a little bit unhappy with that. Thanks”

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Posted 9 years ago

Hi Qian, Thanks for your review. We're sorry that you seem to have been sent a defective pair of Tom Fords. As well as Tom Ford themselves, we inspect our frames before they get sent out, but it seems we missed this flaw. We will be reviewing our inspection process to try and prevent this happening again. If you're not happy with your purchase for any reason at all, then we're quite happy for you to return it within 14 days, and we can either refund you, or send you out another frame at no cost to you. We can send you a free postage label to return your frame - just get in touch via email. Regards, Nathan GlassesNow Web Manager

Posted 9 years ago

“Glasses are great but as usual Royal Mail screwed up the next day delivery but Glassesnow were great. Will order some sunglasses soon”

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Posted 9 years ago

“arrived on time glasses cool best ive ever had good price i put wrong star in of course it five stars they are ray ban get your self a pair now”

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Posted 9 years ago

GlassesNow is rated 4.8 based on 884 reviews