Global Cutlery USA Reviews

Name: Global Cutlery USA
Address: 2319 E Gladwick St, Rancho Dominguez, California
Rating: 4.65

4.7 Rating 202 Reviews

91 %

of reviewers recommend Global Cutlery USA

4.7

Based on 202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with this company at all!!! The delivery was outsourced and that company dropped the package off at an unoccupied house so my son never recieved his Christmas present.”

Helpful Report

Posted 3 months ago

“Poorly constructed and none of the blades are sharp. I get better results from a $10 peeler purchased at target than I do with this $50 piece of junk to add insult to injury the item is non-returnable once it’s been used come on global you can do better.”

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Posted 6 months ago

Hi Matthew. Thank you for your feedback.

Posted 6 months ago

“HORRIBLE COMPANY TO PURCHASE FROM !!!! NO RETURNS IF YOU HAVE TRIED THE PRODUCT AND NOT HAPPY WITH YOUR PURCHASE!!! ABSURD AMOUNT OF MONEY TO SPEND AND BE UNHAPPY WITH!!!”

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Posted 8 months ago

Hi Connie. Thank you for your feedback.

Posted 8 months ago

“Awful customer service, unprofessional company”

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Posted 9 months ago

Hi Benjamin. It seems you were assisted by our Customer Care team. You did not want to return the damaged item received for a replacement. Should you have additional questions, please contact our Customer Care team by calling our toll-free number at (877) 772-5467. Our Customer Care team is available Monday – Friday, 8am – 5pm (PST).

Posted 9 months ago

“They are a scam. I have two reasons for saying so, one being the product does not work as advertised. yes it will make a dull knife sharper but no, it will not turn it into the "kitchen razor" they show in the advertisment. And two, they will not accept a return if the product has been used. This is particularly telling for its in-your-face stupidity.”

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Posted 10 months ago

Hi James. Thank you for your feedback. It seems you were assisted by our Customer Care team. Per our Return Policy, merchandise must be unused to qualify for a refund. Should you have additional questions, please contact our Customer Care team.

Posted 10 months ago

“Unfortunately, the item I received arrived damaged. Manufacturing defect or something to the degree.”

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Posted 11 months ago

Hi Chad. It seems you are being assisted by our Customer Care team. Our Customer Care team requested additional photos showing the damages. They have not received a response. Should you have additional questions, please call our toll-free number at (877) 772-5467, our Customer Care team is available Monday – Friday, 8am – 5pm (PST).

Posted 11 months ago

“The knife may be good, i really dont know because its been impossible to get them. My delivery went back to the store due to a problem with delivery, when i asked to change the direction, they never do it, fedex told me they dont have it so…ive paid for something that i dont have”

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Posted 1 year ago

Hi Natalio. It seems you were assisted by our Customer Care team. Should you have additional questions, please contact our Customer Care team by emailing us at web-inquiries@scanpan.com or by calling our toll-free number, (877) 772-5467. Our team is available Monday – Friday, 8am – 5pm (PST).

Posted 1 year ago

“I reached out twice to return the item within the specified timeframe and I haven't received a response. While it's a quality product, I'm disappointed in the customer service.”

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Posted 1 year ago

“The website does not provide customers the option to change mailing and billing information when entered. The website should ask customers to verify information after entering and allow them to cancel purchases at any time. I ordered the knife block pad- 10 slots twice and returned the first one ordered. I called customer service today and was informed that a number should have been requested to return the unopened purchase and in 4 to 6 weeks I may receive a refund.”

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Posted 2 years ago

Hi Warren. Thank you for your feedback.

Posted 2 years ago

“Frustrated. I never received the knives. Three attempted deliveries were made by FED EX and no one was there to sign for them, so they were returned to GLOBAL. When will I receive a refund?”

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Posted 2 years ago

Hi Lee. We're sorry you didn't receive your item. Our Customer Care team will process the refund within the week. You will receive an email confirming that a refund has been issued to your original form of payment.

Posted 2 years ago

Global Cutlery USA is rated 4.7 based on 202 reviews