Go Banana Reviews

Name: Go Banana
Rating: 4.19

4.2 Rating 419 Reviews

80 %

of reviewers recommend Go Banana

4.2

Based on 419 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Email:

ryan@go-banana.com

Location:

Brunel House, 2 Fitzalan Road, Cardiff
CF24 0EB

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Go Banana 5 star review on 1st June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order, no order/confirmation ref appeared. Money taken from my account but unable to track order. A contact number may be helpful. If my delivery arrives then I will update this review. Not a good start to using this site.”

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Posted 5 years ago

“I won't keep you long dear reader, so here we go. The ordering process was simple and straightforward. That said, the notifications about delivery were very haphazard. I was told that I would be notified of the day my order would be delivered, but what I got was a knocking up at 08.30 by the delivery driver. He was great, and had pretty much unloaded by the time I'd thrown some clothes on. The order was correct and in good order. The notification that my order was going to be delivered came the next day. Accurate communication is everything with an internet business.”

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Posted 5 years ago

“Item arrived promptly and in good condition”

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Posted 5 years ago

“Items marked as dispatched three days ago yet no sign of delivery. Tried to contact seller, received email from Go Banana stating that I had a message back and to read it in 'My Messages', no option exists. Tried online chat, no response, just constantly paging. No telephone numbers available. Terrible experience so far.”

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Posted 5 years ago

“Speedy delivery, and item as described. Thanks”

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Posted 5 years ago

“Notice of despatch 23/7/19 arrived 30/7/19”

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Posted 5 years ago

“Quick and easy. Great serivice. Very happy.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“The delivery charge for go banana was dearer than buying direct from the seller, but with go bananas extra discount and the seller not matching it by going direct go banana got the 3rd party sale. Everything went very smooth ordered around 11pm delivered within 36hrs.”

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Posted 5 years ago

“Fast and efficient service, will be using again”

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Posted 5 years ago

“Second time trying to receive a tap adapter for a hose to water my balcony plants during this heat blast were having. I ordered more than a few weeks ago now and the seller insisted he had posted my item. He’s now saying he’s sent me out another one, first class, but guess what? It still hasn’t arrived and it’s been 4 days! I receive post to my address all the time so it can’t be a fault with Royal Mail. Please can someone from GoBanana help with this and also stop this kind of thing from happening to customers?! It’s not acceptable.”

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Posted 5 years ago

Hi Eb! We're so sorry there has been a delay in delivering your order, I believe this was lost in transit which happens very rarely. I believe a replacement has been sent and delivered now. We can only apologise on this occasion that the item was lost in transit. Kind regards, Emily Go Banana Support

Posted 5 years ago

“Not a great first experience and not necessarily reflective of GoBanana but more the Seller of the product. I ordered 18 bags of Slab Layer and received notification that the Seller had a problem with their product feed affecting the product price and delivery charge. My order had to be cancelled but I could re-order with new product and delivery price. The link attached to the email showed that the cost of each bag had risen from £6 to £11 - I didn't bother checking the cost of delivery. Very disappointing. Having gone back in a couple of days later, it looks like the price has reverted to £6 per bag with a delivery cost of £15. How can I trust this Seller to honour if I ordered again? Phoebe - thanks for letting me know quickly about the issue. Unfortunately the overall experience is still poor.”

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Posted 5 years ago

Hi Sean, Thank you for your review. We're so sorry on this occasion that your order could not be fulfilled, we did try our best to source this elsewhere with alternative sellers but it's not a popular product that's stocked by national merchants unfortunately. Since the day of your order, the price was updated to accept orders from nationwide customers and a new delivery charge has been implemented to cover the cost of pallet deliveries. We're sorry again for the inconvenience and disappointment on this occasion. If you place an order again with us in future, please contact myself so we can offer an exclusive discount at info@go-banana.com. Kind regards, Emily Go Banana Support

Posted 5 years ago

“Excellent service and order queries were quickly resolved.”

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Posted 5 years ago

Hi Matt, I believe Kikbuild did fulfil your order and deliver this, but there was another part of your order that was being delivered from a different seller which caused the confusion? I can assure you none of our Sellers are fraudulent and we work with all of them very closely to make sure they offer a good level of service. We apologise for any inconvenience caused on this occasion. Kind regards, Emily Go Banana Support

Posted 5 years ago

“Absolutely terrible experience. After 6 days the “seller” still hadn’t acknowledged my order. I contacted them through the gobanana website with a simple query and all i got was smarmy responses and frankly outrageous attitude. I never even got round to asking them why they hadn’t processed my order, I just cancelled it. Not putting up with that treatment especially on the first visit to the site. Expecting a full refund, but if you’re after a decking kit please go elsewhere.”

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Posted 5 years ago

Hi Jim, Thank you for your feedback and we sincerely apologise for the inconvenience caused on this occasion. We have immediately refunded your order after looking into this and hearing from you directly via email. We will be escalating the level of service you received directly with our Seller, as well as the reason for the status of your order not being updated sooner. I can only apologise again for the inconvenience caused on this occasion and please rest assured we will be looking into this further as we take customer satisfaction very seriously. Kind regards, Emily Go Banana Support

Posted 5 years ago

“Very specific timber order - exactly as ordered. Good price and delivered quicker than we expected. Very pleased.”

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Posted 5 years ago

“Very easy site to use and also the updates once order was placed was very good, delivery no problems at all the driver was very helpful.”

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Posted 5 years ago

“Arrived in time for job. Good prices - will recommend.”

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Posted 5 years ago

“Fast delivery, quality product. Thanks!”

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Posted 5 years ago

“Left at wrong address and street only because the owner of house was honest that I have my order at all”

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Posted 5 years ago

Hi Alistair, Thank you for your feedback. I'm so sorry to hear this was delivered to the incorrect address. We will take this up with our Seller to speak with the courier and find out what happened. We hope you were happy with the quality of products though. Kind regards, Emily Go Banana Support

Posted 5 years ago

“couldnt deliver item”

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Posted 5 years ago

Go Banana is rated 4.2 based on 419 reviews