LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,719 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,719 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Mike and Victor were awesome!! We greatly appreciate your team and Brooklyn Mattress . Thank you”

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Posted 7 hours ago

“Awesome crew. They worked so hard and did a fantastic job. This is just a sample!!”

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Posted 9 hours ago

“Mike and Victor were wonderful! God bless them and Brooklyn Mattress for making this happen. Two old people are extremely happy. Thank you.”

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Posted 13 hours ago

“Reuben and his father were professionals! Thanks again!”

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Posted 14 hours ago

“Amazing team. Very quick and easy removal of my several pieces of furniture. They came within the time window assigned and communicated well.”

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Posted 19 hours ago

“Great service”

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Posted 2 days ago

“Nice older guys but this was their first job. They came with only a load blanket and no dolly or cart to move furniture. They had to drive about 80 miles one way to do the job, and the primary loader had to find a friend to help him. They worked hard and got the job done but I felt like they were not going to earn what the job turned out to be, so I gave them an extra $100 to help defray their driving expenses and time. I don't think your company is very well organized.”

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Posted 2 days ago

“Great job! Very quick!!!”

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Posted 2 days ago

“LoadUp is everything they claim to be. The quote that they gave me was more than reasonable, and it was much less than other quotes. They made the process easy, and their professionalism was unmatched. I highly recommend their services and will use them again. Jorge and Carlos were knowledgeable and worked very quickly.”

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Posted 2 days ago

“Fast. Easy.”

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Posted 2 days ago

“I am so happy with your service! I had another donation place set up and they never showed up. I will be recommending your company and will use you again!”

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Posted 4 days ago

“I had the best experience with Load Up, and I can't recommend them enough! I needed two old mattresses removed while I was out of town, and they made the process so easy and stress-free. From start to finish, their communication was top-notch—they kept me updated on the pickup details and confirmed everything ahead of time. It was so reassuring to know that I could trust them to take care of it while I wasn’t home. The Load Up team was not only professional but also incredibly friendly and courteous. They handled everything with care, and the whole process was quick and smooth. To top it all off, their pricing was by far the most affordable of the three companies I reached out to for quotes. If you need junk removal, look no further than Load Up. Their team is reliable, affordable, and a pleasure to work with. I’ll definitely be using them again in the future!”

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Posted 4 days ago

“The service was as promised. The employees were prompt and polite. It is not cheap but I am a Senior, so the service was worth it.”

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Posted 4 days ago

“Awesome service!! Will definitely use their service again!”

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Posted 4 days ago

“Friendly and moved quickly”

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Posted 4 days ago

“Absolute professionals -very pleasant to deal with. They were on time and did a superb job.”

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Posted 5 days ago

“LoadUp was a great experience, with an easy to use website and very friendly and professional people. I was able to order next day pickup which really helped with my schedule. I was impressed how the company kept me updated throughout the process. I received notifications at every stage, updated on timing and more. It made the experience stress-free and efficient. The LoadUp Loaders were quick and courteous, getting my mattress out of the house right away. Will definitely use your services again in the future the next time I need any other junk or furniture removed!”

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Posted 6 days ago

“Missed out on the 5th star because nobody asked about stairs when I was booking the pickup, and it cost an extra $20 afterwards for 2 flights of stairs. Other than that, no complaints. Booking was easy. Michael (the driver) communicated really well. He arrived on time and was friendly and professional. I would definitely use the service again, just would ask about extra charges!”

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Posted 6 days ago

“Quick, nice and straight to the point. If I ever have more furniture to be moved and taken out I will be using this service again!”

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Posted 1 week ago

“Arrived on time did a great job moving everything out. very fast and efficient service guys were really nice. would use again if needed and would recommend.”

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Posted 1 week ago

LoadUp is rated 4.6 based on 5,719 reviews