LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,363 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,363 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Timely and very efficient”

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Posted 25 minutes ago

“The two men did an excellent job disassembling the furniture and removing from our bedroom. I would definitely recommend your company’s service to anyone.”

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Posted 13 hours ago

“The loaders did an excellent job of removing a piano and heavy book cabinet. Very pleased.”

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Posted 16 hours ago

“Super easy, fast, responsive. They reached out quickly after I submitted the request and scheduling was easy. Gentleman and his son came out on time and were so efficient and nice. Absolutely using again.”

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Posted 18 hours ago

“They were great, fast and friendly.”

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Posted 19 hours ago

“Great service with great communication - would recommend to everyone”

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Posted 22 hours ago

“Loadup was great with everything from texts, emails and customer service & fair price to take a very large couch out my mobile home in this rain storm and Edwin the pick up driver was awesome!! I highly recommend this company!”

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Posted 1 day ago

“Promo and quick”

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Posted 1 day ago

“Service was GREAT!!”

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Posted 1 day ago

“Fantastic experience! Jesse was courteous and arrived at our house promptly. Smooth.”

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Posted 1 day ago

“Jeramie and his helper arrived on time and were able to remove my sofa quickly and without too much effort. Very efficient operation. I would highly rcccomend LoadUp because of the value and attention to detail. Thank you!”

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Posted 1 day ago

“Very efficient and caring. Right on time.”

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Posted 2 days ago

“Awesome couple of guys! I thought it would take them a lot longer to do, but they were very quick and efficient, and very polite. Thank you for your service!”

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Posted 2 days ago

“I COULD NOT BE MORE PLEASED WITH MARK HELPING ME REMOVE THE ITEMS: HE DID A GREAT JOB! THANK YOU MARK!”

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Posted 2 days ago

“Happy to have the couch gone! The loaders were quick and efficient.”

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Posted 3 days ago

“Polite and professional”

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Posted 3 days ago

“We were pleased with the process to set up the appointment and the job the loaders did. The only thing that could be improved is the communication from the loader. He texted me at 1:30 to say he was outside my house. He wasn’t. I called several times and he eventually picked up. He texted me by mistake. They finally showed up at 3 pm. He never texted to say he was on his way before he arrived.”

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Posted 3 days ago

“Horrible to work with. First… I booked a time and date more than a month in advance of the needed date of service. And paid for it! For the next three days, I had a salesperson calling to book an appointment that’s already been scheduled and paid for! I called twice to get them to stop calling. They finally stopped bothering me. Then…. Crickets. Nothing. No contact. I contacted them a few days out to confirm everything was fine and they’d be there as scheduled. I also requested they come earlier within the four hour window, rather than later. The rep said they’d make a note. The day of service, I was supposed to get an e-mail and a text, by 8am, with the name of the loader and a better idea of the time. Nope! Nothing! I had to call them. They said I was scheduled and gave me a number to call the loader myself. He said he wouldn’t be at my place until after the scheduled service window. This set me back as I had other commitments. As they couldn’t honor their commitment, it made me late for my commitment. Once the loader arrived, they had a regular van. Way too small for the load as listed. They had to strap the mattress, box spring and sofa to the roof! Talk about Beverly Hillbilly! Not professional, at all. And, I find, the loader is a contractor and doesn’t work for LoadUp. He told me he didn’t get the job until a few minutes before I called him. They should have been scheduled several days in advance, not last minute. It seems LoadUp has a serious communication issue as well as a scheduling problem. I cannot recommend the company an, further, I don’t trust them!”

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Posted 3 days ago

“This is not a moving service it's an Uber for used furniture. Half an hour before our scheduled pick up time the driver called me and told me to carry my sofa sleeper to the curb so he could drive it away. That's right...they don't load the truck they apparently stand there with their hands in their pockets while you carry your furniture to the curb and load it onto their truck then they drive it away. What a ******* joke! I simply cannot understand how this company stays in business.”

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Posted 3 days ago

“The pick up team was very kind and professional.”

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Posted 3 days ago

LoadUp is rated 4.6 based on 5,363 reviews