LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,962 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“The LoadUp team of 3 arrived on time, listened to my instructions related to what was to be taken and what was to be left alone. They worked diligently, cleaning out my attic and cleaning up a whole lot of junk from other areas of the house. Very friendly and respectful. We will definitely book LoadUp again!”

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Posted 24 minutes ago

“Dependable company and accommodating staff, from booking (TJ, John, Levi) to lioader(Bryant) - very well pleased with the service.”

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Posted 2 hours ago

“Very pleased with Joey snd his crew. Excellent job!! Thank you!! They showed up on time, great communication”

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Posted 14 hours ago

“Awesome experience with the Load Up Crew that just helped us out. Joey and his team were amazing. Thank you!!👍👍We all appreciated your hard work”

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Posted 21 hours ago

“Brandon and Marc was excellent….!! Went the extra mile for my order….Recommended partners and full service customer satisfaction guaranteed. Will book in the future for sure! 👍”

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Posted 1 day ago

“Jesse disassembled the hot tub and load the TV in a few hours. He was very knowledgeable and polite. I would used them again if I need get rid of items. Thanks LoadUp.”

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Posted 1 day ago

“Had to cancel an hour after booking due to scheduling conflicts. Outside of their 15 minute cancellation policy, seriously? 15 minutes? Then they can just farm 20%, for nothing. Great.”

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Posted 1 day ago

“Tried to cancel the order 2 hours after creating it but it was outside their 15 minute "policy" and they refused to cancel without a 20% fee. I recommend you find someone else to do pickup for you. Keep in mind that LOADUP does not do the pickup, they just pay a local group in your area to do it anyways.”

Helpful Report

Posted 1 day ago

“Do not pay up front before you find out if they can actually accommodate your order or you will get charged the 20% cancellation fee anyway. I explained in the textbox provided what I wanted and they let me book the order, but I had to pay up front and didn't know my request was not possible. Nowhere on the site do they specify that the hourly moving service was for a single site only, and I needed one item moved from one location to a nearby other location. Turns out, this is two separate orders, for almost $300 each (at one hour of time each). When I found this out (from me calling them and not them contacting me), I tried to cancel without the fee, but they would not do it. If you are not sure, call their sales department first and ask before booking your order.”

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Posted 1 day ago

“They both did a great job. Very polite. Thank you very much !”

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Posted 1 day ago

“Loader was right on time and very communicative. Overall, a great experience and well worth the money.”

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Posted 1 day ago

“Friendly and quick”

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Posted 2 days ago

“On time and ready for business! Very much appreciated in this fast paced world!”

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Posted 2 days ago

“Load up guys are the best Quick and friendly”

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Posted 2 days ago

“I was able to call on Saturday night and schedule Sunday afternoon pick up. It was affordable and the pick up guys communicated well via text message. Would use their service again.”

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Posted 2 days ago

“I was able to call on Saturday night and schedule Sunday afternoon pick up. It was affordable and the pick up guys communicated well via text message. Would use their service again.”

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Posted 2 days ago

“Great experience”

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Posted 2 days ago

“I sent them pictures of every room from multiple angles to ensure they had an accurate understanding of what they would be removing from the house. They gave me a quote and I paid for the service. The scheduled date arrived and they couldn't find a "loader" to do the job for what they were willing to pay them. Yes, you heard that correctly. They do not employ the people that actually do the work. They sub-contract with them. I paid LoadUp almost $2300, they offered the sub-contractors almost $1,100. When no one would take it they just cancelled my order and gave me a refund. I had someone waiting at the house for them from 8AM to 8PM and they never did the job. Don't waste your time with this company. Use someone that employs the people who do the work and stand behind their "Guaranteed Pricing"!”

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Posted 2 days ago

“It was so easy to schedule, they were very fast in loading up all my items and super friendly.”

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Posted 2 days ago

“The person who picked up my old mattress and box spring was super professional, and helpful! When above and beyond as far as I'm concerned and I would totally use LoadUp again as well as recommend it to all my friends! Kyle, you were amazing!”

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Posted 3 days ago

LoadUp is rated 4.6 based on 5,962 reviews