LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,327 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,327 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“The team that came was amazing. They were professional, polite and I have no complaints. However they came with a truck and trailer no ID on it. I told the booking gentleman that I didn’t think it would be big enough. I probably would have let them take more, but they couldn’t get anymore on the trailer”

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Posted 20 hours ago

“The one guy moved a huge heavy desk along with a dresser by himself.”

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Posted 21 hours ago

“Anthony is helpful and curious”

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Posted 22 hours ago

“Super easy. Made the appointment online, knew what it was going to cost. I put the items outside and went about my business. Few hours later it was gone.”

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Posted 1 day ago

“I had a very positive experience, nothing but simplicity from start to finish from just calling and booking my service the previous. evening and the removal only 15 hours later. The gentlemen who came were very nice and professional I thought I should add that ! I highly recommend load up for any removal items that you have. They will remove them straight from the spot that they are in and to the truck for a very reasonable price.!”

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Posted 1 day ago

“Super easy. Made the appointment online, knew what it was going to cost. I put the items outside and went about my business. Few hours later it was gone.”

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Posted 1 day ago

“Very polite men, quick service”

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Posted 1 day ago

“Great service. On time, fast, efficient, respectful.”

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Posted 2 days ago

“Very nice people, great service! 10/10”

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Posted 2 days ago

“Excellent service”

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Posted 2 days ago

“Service was prompt and team was very professional”

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Posted 2 days ago

“Great guys and very friendly. Made this a very easy process!”

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Posted 3 days ago

“They weren`t that experienced . they did not know how to separate the two beds as far as paring. I had to call the salesman and he told them what to do. Also they didn`t know how to put the head boards on correctly. I had to redo them myself. I blame you though for not training them properly.”

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Posted 3 days ago

“Great guys and very friendly. Made this a very easy process!”

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Posted 3 days ago

“Alan was was extremely professional! Thank you very much!”

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Posted 3 days ago

“Hard workers!”

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Posted 4 days ago

“My original appointment was for 12 noon. At 12:30 I called to see what...my team was not going to arrive for 6 hours after my original appointment! No warning. I did reschedule for the next day. 8 am appointment turned into 9:50 am. Dont expect prompt service! On the plus side, team did arrive (although late) with extra helpers. Job was completed.”

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Posted 4 days ago

“DONT USE THIS COMPANY. This is a 3rd party company. They charge more than local company to send out a local company to only pickup certain items instead of everything. Find an actual local company and they will pickup everything for less. Then this company says they charge you up front so there's no haggle pricing when driver comes. When my driver got here, he said he was only picking up certain items instead of everything. We spent 1 and a 1/2 hours on phone with loadup trying to charge us extra. This company is horrible. STAY AWAY OR PROCEED AT YOUR OWN RISK. YOUVE BEEN WARNED.”

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Posted 4 days ago

“Very good service .. Akin did a terrific job .. arrived early in fact .. very happy”

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Posted 4 days ago

“Yudiel was extremely professional, efficient and polite. They removed all my items quickly and were on time. I would HIGHLY recommend this company and give a big thumbs up to Yudiel and his helper.”

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Posted 4 days ago

LoadUp is rated 4.6 based on 5,327 reviews