LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,329 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,329 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Professional and polite loader who communicated well.”

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Posted 3 months ago

“Ron was in and out and extremely professional”

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Posted 3 months ago

“There were 2 gentlemen came to help move heavy stuffs and honestly I have never seen such a hard working workers. No break they had taken, great job the had done. We are so happy to move everything from 3 containers to inside house through stairs.”

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Posted 3 months ago

“Orlando and his helper were quick and polite and kept me informed of their arrival time etc. I highly recommend!!”

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Posted 3 months ago

“Ishmael was on time and very professional with my pickup today. I would like to thank you guys for all your help today. Thanks again.”

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Posted 3 months ago

“Pleasant, efficient, neat, speedy service. Sean and his co worker were gentlemen and expedient”

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Posted 3 months ago

“Communication from this company was fantastic! They were professional and completed the job with excellence. Thank you!!”

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Posted 3 months ago

“Pleasant, efficient, neat, speedy service. Sean and his co worker were gentlemen and expedient”

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Posted 3 months ago

“I moved my schedule around to be available on a Sunday evening. First, the called asking if they could come in the morning. Since I had plans all day, I declined the change. Then, they texted me that they were still looking for a loader. No luck. Now I have to find another time in my schedule for them to come back. Lousy.”

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Posted 3 months ago

“I would highly recommend looking around for more qualified movers/haulers. The company is terrible with service. I had a horrible experience with these guys. They gave me an estimated window of 8am-12pm to come haul away a fridge. There was no communication from anyone the day before or even 30mins before to confirm. I had to dig through emails and websites to find a phone number to TEXT. Not call to ask someone but TEXT. The texting was a maze. When you call the number, it gave you another number to TEXT. Essentially, one number goes to the driver and the other number goes to the main call center. Neither talks to each other really. I had to keep checking in every 45mins or so to see if they were coming. By 11am, I had to contact them to find out that "whoops, now we'll be here between 12-1pm." So I waited. By 12:45pm, still nothing. Contacted both numbers again. Main call center said, "yes, they will be there by 1pm". The driver's numbers said "whoops, sorry, we'll be closer to 2-3pm now." By this time, I've asked for at least some sort of credit back for the multiple delays. The refused. They, robotically said, that the estimate time provided is just that, an estimate. I had no idea if they were going to show up by 3pm at all. So I ask them to please kindly refund 100% of my money if they can't get here. They refused. They said that if "I'm canceling" then they'll only give me back 50% of the payment. In short, they ended up "canceling" for me because they couldn't confirm if someone is going to be here at all. TL;DR 1) There is no customer service. Everything had to be done over texting. The replies from the text reads like a robot is replying. 2) The "estimated" time is just that. It's purely a guess. 3) I called 1-800-GotJunk and they got someone there in a few hours to haul it away for a fraction of the price. (It was about 70% cheaper!!!) Don't ever use this service. It's terrible.”

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Posted 3 months ago

“Ben did a great job. Thank you.”

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Posted 3 months ago

“Kevin was very professional and helpful. He sent helpful communication and showed up with tools and an assistant. They had the mattress moved inside and set up quickly, cleanly and well. Thank you!”

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Posted 3 months ago

“Excellent service. Mark did a great job”

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Posted 3 months ago

“Very efficient and professional”

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Posted 3 months ago

“Quick, efficient with excellent customer service. The team was very professional! Just what I wanted!”

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Posted 3 months ago

“The messages said Anne was the LoadUp agent coming over. But a male showed up. When asked he said Anne had a family emergency. It made us wonder why this was not communicated.”

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Posted 3 months ago

“very good service no complaints at all”

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Posted 3 months ago

“Great service! After a hiccup in the beginning, they were able to get a loader to my location and remove an upright freezer with expertise. Tim and his son were very friendly and took care of removing the freezer. I would definitely use them again.”

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Posted 3 months ago

“This was the easiest and quickest way I have ever gotten rid of junk!! I will definitely use them any time I need to get rid of anything around the house or yard. Thanks so much for the great service.”

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Posted 3 months ago

“Do NOT use 800-GOT-JUNK! These guys quote you exactly up front and are excellent!”

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Posted 3 months ago

LoadUp is rated 4.6 based on 5,329 reviews