LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,727 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,727 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Thanks Loadup I want to take a minute to thank you for your wonderful service. I appreciate your professional and friendly manner. You made the whole process easy. I would not hesitate to recommend your Loadup to anyone. Thanks again.”

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Posted 1 month ago

“Fast efficient setup. James was amazing!!! Great customer service!!! Would highly recommend their services!!!”

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Posted 1 month ago

“These guys showed up ON TIME after a snow storm and were in and outta here!! Thank you!! All junk is GONE!”

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Posted 1 month ago

“Lead loader John and his helper were prompt, courteous and very professional and although they had to dig out a couple the items they did everything I asked for and more. They represented your company very well. Whatever you are paying these 2 guys it’s not enough. Very nice men I owe them a big thank you. I have some additional items that I will make available soon and I will request John to be the lead loader. Thanks!”

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Posted 1 month ago

“2 hours late after the 4 hour window, and they didn’t call to inform me they were coming, they called when they we’re at front door. They didn’t wear booties or ask if they should wear booties. They track dirt in my house.”

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Posted 1 month ago

“Very easy to work with! Great communication when setting up appointment. Joy and Kim were very professional! Leon and Arion were exceptional when picking up furniture! Very polite and hard workers. It was a good experience from beginning to end. I would highly recommend UpFront!”

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Posted 1 month ago

“Service was performed on time noted by loader. They were very courteous and quick to empty storage unit. I definitely would recommend this service to anyone who is looking to have unneeded items removed, and the price was MORE than satisfactory, of which I am very pleased. Great job, thanks!”

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Posted 1 month ago

“I only had one item, so it wasn't an extensive order. But the process of setting up the removal was easy. Their representative showed up on time and was very courteous. My item was heavy and difficult to manage but he handled it by himself. I would consider using LoadUp again.”

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Posted 1 month ago

“DeShawn & Mac are great. Can't say enough good things about them. Arrived on time, got that refrigerator out from the basement and even moved some things that were in the path. Will definetely use LoadUp in the spring. Highly recommended company.”

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Posted 1 month ago

“Highly Recommend LoadUp!!! In less than 24 hours from scheduling my appointment, Gonzalo and his associate arrived well within the scheduled time; were very professional; friendly; and truly worked as a team to carefully and quickly remove my treadmill from my home and navigate down tricky stairs to their truck. The cost for their service was very reasonable and affordable compared to other quotes received. Thank You Both For Your Superior Customer Service!!”

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Posted 1 month ago

“The LoadUp men, Kevin and Tyler were terrific! In order to remover my refrigerator they had to turn off the water, remove the doors from the fridge, and take off the door from the kitchen to the garage. And they were as pleasant as can be through all this. I strongly recommend LoadUp if you need an appliance removed.”

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Posted 1 month ago

“Leonard was great. He was in and out in 5 minutes. Can only hope he is assigned to my pickup in the future.”

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Posted 1 month ago

“Great couple who picked-up my mattress, very gracious!”

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Posted 1 month ago

“They arrived for outside pickup on time and was quick and quiet, great service, will use again”

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Posted 1 month ago

“Great communication, very thorough, polite, and showed up within the slotted window. 10/10. Thank you Bryant!”

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Posted 1 month ago

“Easy service request process. Loaders were communicative, prompt, and helpful. They went the extra mile on a difficult couch removal! Absolutely will use this service again. Highly recommended! Thank you so much!!”

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Posted 1 month ago

“Installed new mattress and removed old (with stairs). Gentlemen on time, polite, careful and fast. Just as hoped.”

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Posted 1 month ago

“Smooth transition making the appt with Jasper who was personable and helpful With arrangements ….. The workers were friendly and made sure that floors were not scratched and entire process went perfectly since I live in a building I would definitely hire load up again”

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Posted 1 month ago

“Three guys came out and did an extraordinary job in an extremely timely manner with no complaints despite our difficult furniture situation. Very impressed!”

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Posted 1 month ago

“The guys were amazingly strong, careful, professional and on time!!!! They removed our old furniture with care and precision. The service received was better than I could have imagined because I worried about the difficulty of the job. No worries with LoadUp!!!! They were incredible. I will use them again and again.”

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Posted 1 month ago

LoadUp is rated 4.6 based on 5,727 reviews