LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,329 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,329 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Kevin was great! Polite, efficient, friendly, punctual. Would give 6 stars if I could.”

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Posted 3 months ago

“Very quick and easy! Charles was very friendly and professional. So happy to have those items out of my garage.”

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Posted 3 months ago

“Cesar and Julian moved couches, loveseat and recliners from downstairs to up. Did outstanding job and finished in 30 mins. Would recommend to others.”

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Posted 3 months ago

“I hired LoadUp to pick up and deliver a very nice table for a charitable donation. Per the online order, I specified Goodwill in Galveston, TX and provided the address. The crew who picked up my table assured me that they would deliver the table to Goodwill and that LoadUp would provide me with the donation receipt. To date, I have not received the receipt and the company disclaims any responsibility to in fact make the charitable donation. My table is a glass top round dining table from Bassett that is in perfect condition. Original price was over $4000. The donation representations by LoadUp were false and misleading. I paid for a service that they did not provide.”

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Posted 3 months ago

“Excellent service at reasonable prices. Sean and crew were on time, fast, efficient, honest service. These guys know what they are doing. They are the best! would use this service again and highly recommend them.”

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Posted 3 months ago

“Arrival time was 8-12….didn’t arrive until after 1:00pm. Somehow the driver had marked the job had been completed, when they hadn’t even shown up . I had to make numerous calls to driver and customer service to get the pickup done. The price of this job should have been either refunded or at least reduced.”

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Posted 3 months ago

“Cesar and Julian moved couches, loveseat and recliners from downstairs to up. Did outstanding job and finished in 30 mins. Would recommend to others.”

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Posted 3 months ago

“everything was great”

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Posted 3 months ago

“Very Good, will use LoadUp again”

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Posted 3 months ago

“Very Good, Very Efficient, will use again”

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Posted 3 months ago

“Excellent service at reasonable prices. The guys were on time and very careful moving the old sectional out. I would use this service again and highly recommend them.”

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Posted 3 months ago

“People were very nice”

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Posted 3 months ago

“They were quick, efficient, and nice.”

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Posted 3 months ago

“Sean and Sean did an efficient furniture move-out in record time. Professional and courteous service.”

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Posted 3 months ago

“WIthin 24 hours of ordering the service, the job was complete. Communication was excellent from start to finish. Katherine helped me get it set up via telephone to clarify the time and date. It was an assembly for a Restoration Hardware conversion from crib to bed. Where RH failed Loadup, excelled. Thank you, Juan and Katherine!”

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Posted 3 months ago

“José and Ricardo were absolutely AMAZING. I requested a junk removal for only a few furniture pieces, but they ended up being able to help me remove every single trash bag from my apartment as well (probably 20+), in addition to packing my car with *all* of my belongings. They somehow managed to turn what would have been two days worth of effort for my mom and I (it was nearly 100 degrees out, up and down three flights of stairs) into two hours. I cannot recommend this company enough. I honestly have no idea what I would have done without them.”

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Posted 3 months ago

“I’m actually blown away by this service. Booking was painless, the upfront pricing was both reasonable and appreciated with zero hidden fees, communication was exceptional the day of pick up, and our two Loaders were professional and so speedy. Figuring out how to get rid of our large items was the most stressful part of our move by far and LoadUp was perfect for what we needed. I also appreciate that they don’t just dump good items but will figure out where to send them for the items to have a second chance. 10/10⭐️”

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Posted 3 months ago

“Communication with the company and the driver/loader, Matt, were excellent - always keeping me informed of the current status of the order. Matt arrived right on time and proceeded to remove the items for donation/recycling. He and his partner took care not to damage anything and loaded it all up in the trailer. Highly recommend this company! They accomodated the date and timeframe that was requested and have an excellent driver/loader with Matt.”

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Posted 3 months ago

“Everything seemed to run smooth. 2 guys loaded up quick and were very friendly and polite.”

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Posted 3 months ago

“Everything seemed to run smooth. 2 guys loaded up quick and were very friendly and polite.”

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Posted 3 months ago

LoadUp is rated 4.6 based on 5,329 reviews