LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,330 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,330 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Do NOT use 800-GOT-JUNK! These guys quote you exactly up front and are excellent!”

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Posted 3 months ago

“The service was efficient and guys were very professional.”

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Posted 3 months ago

“Do NOT use 800-GOT-JUNK! These guys quote you exactly up front and are excellent!”

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Posted 3 months ago

“Do NOT use 800-GOT-JUNK! These guys quote you exactly up front and are excellent!”

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Posted 3 months ago

“Very good service”

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Posted 3 months ago

“Jhordan was a pleasure!”

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Posted 3 months ago

“As a 1st time customer, it turned out to be a good experience. Scheduling online was great and being able to get it done same day was very convenient. At the onset, the communication with LoadUp directly and the driver was a little nerve wracking. But once I got a response and knew when and what to expect all was good. The guys that came to do the pickup were very courteous and professional.”

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Posted 3 months ago

“I had an old sofa sleeper, which needed to be disposed of. Thanks to Load Up it’s now gone. Good experience, scheduling was on time and picked up in my driveway. I would certainly do it again if needed.”

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Posted 3 months ago

“Amazing service. I've had 2 couches picked up. Friendly, excellent communication. Will definitely be using them again.”

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Posted 3 months ago

“I requested some assistance moving large boxes from one building to another and LoadUp failed to show up. I got nervous after I hadn't heard from anyone for a while, so I reached out via phone call which went absolutely no where. There is no point in having a business phone number if you're never going to use it to communicate with customers. I received a text the morning of my delivery letting me know that my services were going to be delayed, and gave the team a window that I would be unavailable. Hours go by with no response, so I reached out again, and the team let me know that the expectation is that customers are available for a 12 hour window!? I'm sorry, but asking working people to be available for 12 hours with only a 30 minute warning in completely outrageous! What a HORRIBLE experience. Do better LoadUp.”

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Posted 3 months ago

“Fantastic service quick efficient and just a great all-round experience would definitely use them again”

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Posted 3 months ago

“Mike was on time professional courteous did a great job. I will use the service again if I need to.”

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Posted 3 months ago

“Mike was on time professional courteous did a great job. I will use the service again if I need to.”

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Posted 3 months ago

“Team was on time and had no issue loading the designated item onto their truck. I was quite pleased it was so easy.”

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Posted 3 months ago

“Easy to book, available next day, good communication, loaded couch, it's gone, A++ excellent. Glad to know about LoadUp”

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Posted 3 months ago

“Fantastic and prompt service!”

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Posted 3 months ago

“Prompt, courteous great service”

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Posted 4 months ago

“Quick as a wink the mattress and three electronics were out of the house! And they came on Sunday because my husband was coming home Monday morning. THANK YOU!”

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Posted 4 months ago

“Denise and Todd were extremely pleasant to work with. They arrived on time and were quick loading up the items. They well represented the company and treated me with the respect and courtesy that will have me referring LoadUp to others and using the company again.”

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Posted 4 months ago

“Very affordable and they kept in touch with me during the whole transition via text and a tracking through their website, plus I got a phone call from Brandon. He called and gave me an eta. I would use LoadUp again for sure”

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Posted 4 months ago

LoadUp is rated 4.6 based on 5,330 reviews