LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,597 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confirmed my appointment but never kept to the window of service pick up not once but TWICE and wanted to reschedule my service pick up for a THIRD TIME AS A NEW CUSTOMER. Not happy at all.”

Helpful Report

Posted 3 months ago

“Initially had a slightly off experience, as the team assigned to me canceled at the last moment after I had waited all day. But, after calling customer support, I was assigned a new team, and they came the next day and did a great job with assembling the furniture I had purchased. They were friendly, got the task done, and at these prices it's hard to complain.”

Helpful Report

Posted 3 months ago

“Representative was very quick and nice! Will definitely be using LoadUp again!”

Helpful Report

Posted 3 months ago

“Both guys and one woman, were great, and managed a tough and heavy job. Thank you”

Helpful Report

Posted 3 months ago

“Excellent service and very polite. Got to work and took care of our order with efficiency!”

Helpful Report

Posted 3 months ago

“The loader was wonderful and on time. Really helpful. The company is dishonest. Tried to add on charges by changing item descriptions once the loader was there. The item descriptions were provided by a customer service representative the prior day.”

Helpful Report

Posted 3 months ago

“Daniel arrived within the scheduled time to haul away some large fencing sections from my parent's house. He was friendly and fast and it was a great relied to my mom to have this taken care of so easily. The booking process and the pickup process were both so easy, and it was a great value!”

Helpful Report

Posted 3 months ago

“Kevin was awesome! He was very nice and professional. Loaded everything very fast. I will definitely use this service again and recommend it to friends.”

Helpful Report

Posted 3 months ago

“What a great, easy, smooth pick up! They were on top of it every step of the way along with wonderful communication! I will definitely be using this service again!! Thank you!”

Helpful Report

Posted 3 months ago

“A flawless experience. Thomas came when promised (after giving us 30 minutes notice by text). He and his partner Noah were friendly and super-considerate. They carried a heavy broken refrigerator out of our basement and took it away along with a full Bagster. I can highly recommend them.”

Helpful Report

Posted 3 months ago

“Although there were some glitches initially with the pick-up, the customer service team did an excellent job in following up immediately and resolving the issue promptly. Good service overall.”

Helpful Report

Posted 3 months ago

“Thank you very much!! Carl and his coworker were very professional, friendly, knowledgeable, and helpful. Definitely a 5 stars! Greg”

Helpful Report

Posted 3 months ago

“Good communication by text and email. Loaders were polite and helpful and listened to requests.”

Helpful Report

Posted 3 months ago

“Ocar and Melvin did an amazing job. They were courteous, polite and very professional..”

Helpful Report

Posted 3 months ago

“It was a very good experience and I would highly recommend Loadup. The prices were reasonable and I was able to add an item with no problem and just a small increase in price. Laurence, the driver, was very professional and he kept in contact with me throughout the process. I have never used Loadup before and it was a very good experience”

Helpful Report

Posted 3 months ago

“Excellent service and pricing! From the time I called loadUp this morning speaking with customer service rep Karthika then calling back to add an additional item the whole process was easy seamless. Within a few hours their team Joseph contacted me they we're in route. Once on site they were friendly, professional, careful handling everything with ease. I will definitely be referring the services to friends and Neighbors. Grateful I found them N. Teter”

Helpful Report

Posted 3 months ago

“Very efficient.”

Helpful Report

Posted 3 months ago

“The LoadUp service today was outstanding. The service was on time. They called ahead. The work was efficiently done. The LoadUp team was friendly and professional. I would recommend this team to my friends.”

Helpful Report

Posted 3 months ago

“The two men that came out did a great job with getting the furniture removed. The only thing I didn't care for was not knocking and walking into my home, and when they had to saw my dresser they left a mess. Other than that they got the job done!”

Helpful Report

Posted 3 months ago

“Efficient! Thank y'all!”

Helpful Report

Posted 3 months ago

LoadUp is rated 4.6 based on 5,597 reviews