LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,327 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,327 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Very nice people. Loaded with no problems. On time and very fast. Will recommend to others and will use again.”

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Posted 1 month ago

“Great service!”

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Posted 1 month ago

“I'd like to rate this interaction "Very Good", but it wasn't quite there. I got my on the way notice (via e-mail) about 30 minutes before the team's arrival. Leroy called me me one minute before noon (which was the end of the window). I removed an outside door to make removal of items easier. The team worked quickly, and efficiently, taking about 45-50 min to remove three appliances and load them on their truck. They had to do some refrigerator disassembly to remove it, though there was still some minor scraping of paint off the door frame. The team was polite and focused. They left without giving me a chance to tip. The only downside of the event would have been if I needed the operation to be complete by noon. Guess I should have read the fine print. I did try the "talk to your driver number" It connected me to LoadUp central, which after slogging through the menus told me to look up my drivers arrival on line. (I had already done that, all the web site said was "driver on the way"). Shorty after my second attempt, I heard from Leroy. I would probably use LoadUp again, understanding better how it works.”

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Posted 1 month ago

“Michel and his partner were. Very respectful of our home when removing old furniture. They were very friendly and professional. Did did an awesome job! We’ll done! Thank you”

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Posted 1 month ago

“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 1 month ago

“Jessica and her assistant were extremely professional, courteous and cautious exiting my large sofa. Very pleased with their service.”

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Posted 1 month ago

“Michel and his assistant did an excellent job moving my bedroom set. They were very careful with my items which I appreciate. I recommend LoadUP for your needs.”

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Posted 1 month ago

“Like and Noelle were so nice Very professional. Got the furniture out very quickly and no damage to walls”

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Posted 1 month ago

“Jason was great! Very quick, kind, efficient, and he even took some of the bits of trash from under my sofa to throw away for us!! Would recommend”

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Posted 1 month ago

“I am so disappointed they did not put the foundation in our existing iron bed frame that I believe would have fit, queen to queen. We are sleeping inches from the floor, like during our college years.”

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Posted 1 month ago

“Great crew! They were able to get the sauna assembled and looking great very quickly. The crew was communicative and friendly, would recommend to anyone!”

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Posted 1 month ago

“Load Up is a great service!”

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Posted 1 month ago

“Joseph did a great job and very respectful. Thanks”

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Posted 1 month ago

“The two drivers did an outstanding job, they picked it up on time and delivered it to my home on time as well. They set it up, made sure it was working properly, showed me pictures of the chair when they went to pick it up from the Senior living center. I know the one Drivers‘s name was Michael, but I never got the other fellas name but thank you to them. Also, I wish I could have tipped them, but I didn’t have any cash on hand.”

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Posted 1 month ago

“Very smooth process. Very pleasant phone scheduler and very efficient communication with updates on pickup eta. Joseph arrived quickly and was very courteous and the whole experience was great start to finish. I highly recommend this company”

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Posted 1 month ago

“Dispatcher kept in touch with arrival time. The two young ladies were very courteous, efficient and careful coming down flight of stairs. I would use them again!!”

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Posted 1 month ago

“Great service!”

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Posted 1 month ago

“Fast service did not waste no time friendly and very careful”

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Posted 1 month ago

“They were fast and did a good job and they were also friendly did not waste no time”

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Posted 1 month ago

“Was pleased with service and so convenient with the online scheduler. Was able to have someone pick up my old couch the next day. Only thing was they came a lot earlier than the window time frame requested. So I had to rush home to meet them. Other than that I am looking forward to using their service again.”

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Posted 1 month ago

LoadUp is rated 4.6 based on 5,327 reviews