LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,593 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“The two men that came did a great job. They were very professional and respectful of the apartment. Thank you Loadup.”

Helpful Report

Posted 1 month ago

“The furniture pick-up went very smoothly,they were very nice.”

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Posted 1 month ago

“I was very pleased with the exceptional service. The team was very professional and curteous. I would highly recommend Bobbie Duncan.”

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Posted 1 month ago

“They were quick and efficient. We're very pleased.”

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Posted 1 month ago

“The 2 men who showed up to remove an ol sofa bed from our home were both Foreigners. The main guy could speak some English, but the 2nd in command could not speak or understand English, and seemed to be an Illegal Alien. I showed them the sofa and began explaining things to them when they started speaking spanish to each other in front of me and a few of my family members. I asked them nicely & gently not to do that cause I couldn't understand them. The main guy became Incensed, and his eyes turned Demonic. He berated me and said they knew what they were doing, and I could just leave. they said this to me IN MY HOUSE !!!! I left the room and quickly got my family members to go to the lower floor, I was that nervous of these guys.I went to an adjoining room and let them do their work, but watched them. Keep in mind, the day before, I removed 2 inside doors to help them with their move. We also moved the stove 8 ft. across the kitchen to help them. We also directed them to pull their moving truck all the way into our backyard, so they didn't have to move it that far. A lot of good being nice got me, huh ?? At the end the main guy, in broken English, berated me again. He said they had to take the sofa out in pieces, because the and counters were in the way (🤣😂) and it wouldn't fit thru the doors (you mean the ones I removed the day before ?? 🤣😅) and that it was my FAULT. I knew I had to give them the Tip I set aside for them (the one they didn't deserve), because if I didn't there would probably be some retribution on their part against us with some property or auto damage from them a few nights later. JUST HORRIBLE !!!”

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Posted 1 month ago

“Your team was courteous and efficient. The item was awkward, but Kevin and his coworker navigated the twists and turns expertly. I look forward to using LoadUp in the future.”

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Posted 1 month ago

“Nope, Never again!”

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Posted 1 month ago

“Mark was great! Fast, professional and courteous.”

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Posted 1 month ago

“The removal of my couch went very well .Miguel and his helper were friendly and competent .I would definitely refer you to friends .Thanks.”

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Posted 1 month ago

“These young guys did a great job. Efficient. In& out! No problems! Thank you.”

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Posted 1 month ago

“The removal of my couch went very well .Miguel and his helper were friendly and competent .I would definitely refer you to friends .Thanks.”

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Posted 1 month ago

“Very nice people, quick and easy pick-up.”

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Posted 1 month ago

“Pickup for king size bed, but because box spring comes in 2 pieces wouldn’t pick up 2nd 1/2 of box spring.”

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Posted 1 month ago

“Very disappointed. Did not want to bring a twin bed down the stairs without extra compensation. My daughter and I brought it down and put it beside their truck. We were charged $65 for that. Also wanted $100 to undo a few screws to remove a desk top to be able to move it. We undid most of the screws as well. All in all, a very expensive option.”

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Posted 1 month ago

“Arrived early Very professional Highly recommended”

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Posted 1 month ago

“Very polite and on time.”

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Posted 1 month ago

“The service was easy to book online and prices were fair. However, the service was poor. The gentlemen that came rested the sofa on our landscaping lights. When my husband told them they were on it, the guy responded it doesn’t matter. They broke our security sign and a high pitched sound device to keep cats away. So, the cost of the service was more in order to replace broken items because they were careless.”

Helpful Report

Posted 1 month ago

“Loader, Micheal Never showed up and called at 8 AM and wanted to come pick up the load, when it was scheduled for between 4-8 PM. Then could not come at the scheduled time. Wanted to move to another day. Then held the contract so no one else could showup, up and said good luck finding another loader. These contractors should be fired for poor service and not following instructions. Now I am trying to find another contractor to come get my items. Thanks for nothing.”

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Posted 1 month ago

“They were really great! Took the couch and loveseat in record time and were very friendly! Couple of great guys! Thanks!”

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Posted 1 month ago

“First class service!”

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Posted 1 month ago

LoadUp is rated 4.6 based on 5,593 reviews