LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,131 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good job”

Helpful Report

Posted 6 years ago

Thanks! It was our pleasure. We hope you will think of us again in the future. Thanks for choosing LoadUp!

Posted 6 years ago

“They were 30mins late, past the 4 hour window I selected, and the went to the wrong house. But once they arrived they were extremely fast and very friendly. I’d definitely hire them again. Good prices compared to others in the area too!”

Helpful Report

Posted 6 years ago

“Overall LoadUp was adequate and did what I needed it to do--pick up old mattresses. Just be aware that LoadUp is kind of like Uber for junk removal, so it's very likely you'll have a person or few people in a pick up truck show up at your door instead of something more "professional" like 1-800-GOT-JUNK. We had a dad and his kid, who were both on time and pleasant.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to let us know about your experience. Unlike our competitors, we have created a network of drivers nationwide rather than franchises. This means that in some areas we do have a smaller truck and team routed. This is one of the ways we are able to keep costs down for our customers. Did you know that our services are 20% - 30% less? Thank you for choosing LoadUp!

Posted 6 years ago

“The persons who picked up the mattresses was very good and polite. However have not been able to get an invoice from this company. 5 stars for the people who picked up 1 star for the office help.”

Helpful Report

Posted 6 years ago

Thank you for reaching out, Michael. We are so happy to hear that your pickup went well and that you were happy with the service. We will have one of our reps from the office contact you today to provide an invoice. We sincerely apologize for the delay in receiving that. We hope you will think of us again in the future. Thanks for choosing LoadUp!

Posted 6 years ago

“I was happy to find a source to remove a mattress and box springs as many community organizations do not accept them now. My first pickup had to be rescheduled due to no truck available but the reschedule went well as they called 30 minutes prior to pickup as I requested. Otherwise I would have given another star !”

Helpful Report

Posted 6 years ago

Thank you for taking the time to let us know about your experience. Unfortunately, on occasion there are times in which we do have to reschedule customers. We try to keep our customers as updated as possible when these situations occur, however infrequent they are. Thank you for your patience as we worked to complete your pickup and thank you for choosing LoadUp! We hope you will think of us again in the future.

Posted 6 years ago

“I am happy they took my exercise equipment. But, I was sad that I had to pay an extra $75.00 for them to pick up my treadmill. I think that I should have been quoted that, instead of getting a call about it at a later time.”

Helpful Report

Posted 6 years ago

“It was very easy and efficient to schedule the pickup. The guys came within the window we were given. The price was very afforadable. The service was exactly what we were looking forward to and would use LoadUp again if we have the need.”

Helpful Report

Posted 6 years ago

That is excellent news! Thank you for taking the time to let us know that the service was exactly what you were looking for. We hope you will think of us again in the future and don't forget to tell your friends. Keep checking our website for exclusive deals and discounts. Thanks for choosing Load Up!

Posted 6 years ago

“Once arrived the moving team worked quickly and was courteous. However, I was disappointed with the lack of communication during the four hour window for pick up. I had not heard from anyone during the window. With 30 minutes left, I called your customer service and after checking she informed me that the moving team would arrive right at the end of the window, which I found frustrating. I suggest a shorter window, perhaps two hours, would be more customer friendly, and also furnish update early in the window about the actual expected pick up time. Movers should wear show protection to avoid leaving dirt, leaves, grime on floors.”

Helpful Report

Posted 6 years ago

“The guys were on time and very nice, the lady who set up the appointment also. The only reason I'm giving 4 stars instead of 5 is that I had to wait a couple of days for my appointment.”

Helpful Report

Posted 6 years ago

“Load Up team very good courteous and friendly. Need to be better equipped for the larger jobs. Overall a tough job well done. Will recommend to others.”

Helpful Report

Posted 6 years ago

“Although a little late, the pick up went quickly and efficiently.”

Helpful Report

Posted 6 years ago

“quick and easy scheduling, email/text confirmations, decent prices”

Helpful Report

Posted 6 years ago

“Crew and truck showed up on time, were pleasant to work with, and hauled our items off.”

Helpful Report

Posted 6 years ago

“Great job with a sense of humor.”

Helpful Report

Posted 6 years ago

“Good service, the two chaps that showed up were done in less than five minutes. It's just too bad that we waited the whole four hours before they arrived. In any case, although Waste Management would have picked up mattress, it would have meant wrapping it in plastic and putting it out on the curb, glad we used Go Load Up instead. Thank you.”

Helpful Report

Posted 6 years ago

We are so glad that we were able to assist you in removing your unwanted items. Thank you for choosing Load Up!

Posted 6 years ago

“Received a 30 minute notice call and the guys were on time. Service was fast and neat.”

Helpful Report

Posted 6 years ago

Thank you for letting us help you remove our unwanted items! We are so happy that the service was efficient and that you had a wonderful experience. Please let us know if we can help you with anything in the future!

Posted 6 years ago

“Overall pretty good service. Only minor complaint was the automated call I received the night before stated the wrong time. But the driver showed up at the correct time.”

Helpful Report

Posted 6 years ago

Thank you for your feedback! We have looked into the error with our automated pre call and we have corrected the issue. We are glad we were able to get this picked up at your selected time and that you had a great experience! Please let us know if there is anything we can help you with in the future!

Posted 6 years ago

LoadUp is rated 4.6 based on 5,131 reviews