LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,327 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,327 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“What can I say Brandon did one heck of a job. Very polite ,very careful in the process of moving a very huge 43 inch TV . Thank you again Tony”

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Posted 1 month ago

“Tony and Cedric were professional and very nice. They were quick and super careful. I'm so happy with the service I received. Thank you.....DM”

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Posted 1 month ago

“Affordable and easy to schedule. The loaders were friendly and efficient.”

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Posted 1 month ago

“Came on time. Very polite and completed the job in a timely fashion. Really impressed and the cost was very reasonable. Definitely going to use them to move. They we’re careful and didn’t not damage anything on it’s way out….. Very professional man and company. Harriet Juodenas”

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Posted 1 month ago

“LoadUp to take NO Accountability for the operational problems. LoadUp appointed the driver (who was more than 1 1/2 hours late) and failed to confirm that he had a capable assistant (not his 2 young small daughters). Not having an assistant that was capable of lifting heavy furniture downstairs forced him to use a dolly that dropped heavily on every single step. Then when it came to the outside steps the sheer force of the dolly dropping caused 6 of our bricks to be destroyed. This will require a mason to repair them and be very costly. LoadUp is assuming NO Responsibility for anything and putting it all on the "independent contractor" which is pathetic. They picked the driver and assigned the load without screening properly for an assistant. I expressed my dissatisfaction with the company's business practices, but they did nothing. I doubt I will hear from your driver and very doubtful he will pay to repair this which will probably cost him 5 to 10 times what he earned from LoadUp.”

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Posted 1 month ago

“Vincent was wonderful. Very kind and considerate.”

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Posted 1 month ago

“Vincent was wonderful. Very kind and considerate.”

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Posted 1 month ago

“The two who showed up were not late, as per our reserved slot, but had given to understand, by text, that they might arrive earlier. They didn't. They barely made the agreed upon schedule. But, once here, they worked quickly and efficiently and were gone within 20 minutes. Also, very polite. They could certainly use an improved ability in English (but that might be true of most gig workers in NYC.) Anyway, no complaints. Many thanks!”

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Posted 1 month ago

“WOW make $$$ at all costs!Ok so I had a chance to give my W/D to a friend. I paid on Wednesday and canceled same day and it said nothing about cancellation fees when I was booking. Then I read it will be 20% and it was confirmed by an agent 2 days later that I will get 80% back. It didn’t say 80% of what so I assumed of $139. My refund amounts to$ 69.90 which by no arithmetic standards calculates into 80%. Wow what a service of concealment!!!”

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Posted 1 month ago

“Great job . Easy to schedule guys went above and beyond. Thank you.”

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Posted 1 month ago

“Brett and his helpers were friendly, efficient and just plain nice!!”

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Posted 1 month ago

“Prompt and friendly!”

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Posted 1 month ago

“Your employees that arrived were very good and professional. Only complaint is the time of arrival. Was scheduled for between 12 to 4 but didn't arrive until 7 PM. They did advise 2 times with estimates, but the estimate of arrival was not very good. Bottom line they did an excellent job.”

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Posted 1 month ago

“Attendants were very friendly and professional”

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Posted 1 month ago

“first off, i was told between 12-4, and then received a notice saying between 1 and 2, which was wrong because he went elsewhere, then he says he's on his way but online it says expected arrival between 4-5. Thats unexceptable, I will never use your services again. Obviously you don't post bad reviews”

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Posted 1 month ago

“awesome professionalism, courteous, paid attention to detail, fast, reliable and exceptional service.”

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Posted 1 month ago

“Awesome and quick”

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Posted 1 month ago

“The people who came to offer me services were the best,very polite,hardworking and respectful.i will most definitely use and need their services again.”

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Posted 1 month ago

“The guys done a wonderful job and were very professional. They were on time and they were very courteous... HI would highly recommend them for your moving needs..WE were very pleased”

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Posted 1 month ago

“Job completed as requested. The person who came to pick up the items smelled like he hadn't bathed in weeks. I was holding my breath in his presence.”

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Posted 1 month ago

LoadUp is rated 4.6 based on 5,327 reviews