LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,728 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Today was my first experience using LoadUp to remove a sofa and loveseat from my home. I was pleasently surprised as to how easy and reliable their service worked. Contact followup was prompt on booking and appointment times were spot on. I will use them again if needed. J”

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Posted 1 month ago

“I wish I never booked Loadup. From the beginning I disclosed I wanted three (3) heavy items moved. I even sent pictures of the heavy items, the stairs and hallway. Loadup finally told me my items were too heavy for them. But Loadup kept on texting and calling me to close this deal! Because Loadup kept calling & texting me I booked them. Big mistake. Then I found out that they wouldn't do my move, too heavy. So I cancelled my booking within an hour on that same day. They kept my $40.80 deposit. Reason I suggest you hire another moving company is other moving companies were willing to move my 3 heavy items. So you can do better, I did too but it cost my $40.80 to learn this lesson from Loadup. Funny thing is I'm still getting marketing messages from Loadup & I appealed their $40.80 charge. If they refund my $40.80, I'll update this review.”

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Posted 1 month ago

“Total professional service!”

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Posted 1 month ago

“Everything went great well use again”

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Posted 1 month ago

“David was assigned to my job and did a fantastic, fast and completed job. David is very skilled and knows what he is doing. Thank you for having David on your team and representative to LoadUp Company.”

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Posted 1 month ago

“Awesome Ali and his partner were more than outstanding. I had added another item to my order. They fixed my screen door which had not been able to stay open. Extremely helpful. The automatic Lifting chair had to be disassembled before they could move it out. They ready went beyond my expectations. I would recommend you to anyone and will call you next time I need junk removed ******”

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Posted 1 month ago

“Same day, fast, friendly, affordable! No hassle, was able to get in contact with customer service to get answers to my questions prior to booking! Everything happened exactly the way they explained. Definitely have plans to book again!”

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Posted 1 month ago

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Posted 1 month ago

“There is nothing that could have been better about LoadUp's service. Not only does the driver keep you updated on arrival time via text, but the customer is given his phone number so that we can call or text him if we wish. Their removal & assembly of the bed parts was top-notch as well. I recommend them as highly as possible!”

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Posted 1 month ago

“Speedy service, from initial call to follow up estimates, to service. They were so speedy that they arrived for couch pickup even before I could get an ETA.”

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Posted 1 month ago

“I am very happy and satisfied of they work.”

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Posted 1 month ago

“Blaine was fantastic! Came right on time, worked quickly, gave me an estimate beforehand, let me know before he arrived. And overall great experience.”

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Posted 1 month ago

“Very easy to work with the LoadUp Junk Removal Team! Thank you for the great customer service! The removal team was very efficient and courteous!”

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Posted 2 months ago

“2nd floor apartment with two2 queens and a dresser. In and out in 20 min.”

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Posted 2 months ago

“This is hilarious! We had no idea Leesa had outsourced the removal of old mattress. So our new mattress from Leesa was delivered in a broken box on the sidewalk. My husband brings it onto the porch. I then have to call Leesa to figure out what happened to my in home delivery and removal of old mattress. I have already paid hundreds extra for this service. I then scheduled Loadup service, per Leesa customer service. Loadup was three hours late of the 8-12am delivery window (nothing to do here the Sat day before Xmas) and arrived at 3pm. Loadup guys came in my house and it smelled like a blunt for an hour after this two man crew left- shady group is putting it lightly. Funny but not. Do better!”

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Posted 2 months ago

“The men who installed my bed were excellent. Very nice and professional. They left everything clean and they were very helpful. Great service!!”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“Very nice people, quick and easy pick-up.”

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Posted 2 months ago

“Did as advertised”

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Posted 2 months ago

“Following my online contact with Load Up, things were very efficient. The agent was great to work with, the price for 10 large heavy items was fair, the two people who came to load them were terrific handling every detail themselves. The crew was a few hours out of the designated time frame but kept in constant contact and knowing our traffic, etc. in the PNW, we understood. I will definitely use them again. Thx, LoadUp!”

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Posted 2 months ago

LoadUp is rated 4.6 based on 5,728 reviews