LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,616 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,616 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“This company is a gang of thieves. Absolute THIEVES. I quoted online and was given a price. I provided accurate descriptions and photographs of the items to be removed. But when the loader got there, he decided to charge us more than double what we had been quoted. He had us by the short hairs; unfortunately, we had to acquiesce to this highway robbery and pay the outrageous price. After he left, we complained to LoadUp, and they said the original quote should have been honored. But the credit card was run by the thief who came, not LoadUp. So they had no control over getting the refund. Months later and we are still out our money. DO NOT DO BUSINESS WITH LOADUP.”

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Posted 1 year ago

“It was very easy to schedule a pickup time on the Loadup website... Cost seemed pretty reasonable to me. My 2 big sofas were loaded up on their trailer very quickly, inside our agreed upon time window. I would not hesitate to use their services in the future, and would recommend them to my friends. Thanks!! :-)”

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Posted 1 year ago

“Great delivery. Guys went above and beyond. We would definitely use this service again.”

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Posted 1 year ago

“Absolutely the most professional, reliable/dependable company. We got a quote, paid online and the movers showed up on time and were very efficient. As for Shawn if you need any help in the NY area. I wouldn't hesitate to recommend this team and all their services.”

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Posted 1 year ago

“Professional team showed up and handled everything. Great experience.”

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Posted 1 year ago

“Cordial, careful, and efficient. Doesn’t get any better than that!”

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Posted 1 year ago

“Great if you want to pay and receive no service! Beware!”

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Posted 1 year ago

“Called 30 minutes prior to pickup, on time and very good service and courteous. I would definitely call on them again.”

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Posted 1 year ago

“The 2 young men who came to move out our items were very nice and were able to load our items fairly quickly. If I need help in the future I would hope to get those 2 young men again!”

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Posted 1 year ago

“After a misstep, John arrived. The problem was not his and he did excellent work. I can recommend him without reservation. Consider giving him a bonus.”

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Posted 1 year ago

“Very professional and lots of communication through social media. I will use them again.”

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Posted 1 year ago

“I received a very quick response to my request for removal the day after I initiated it. The workers then contacted me the day of the removal to let me know when they were coming. They were enthusiastic when they arrived and removed my mattress promptly.I am very pleased with the LoadUp service.”

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Posted 1 year ago

“They arrived and removed the reclining couch and loveseat they were very courteous and I’m pleased with their work.”

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Posted 1 year ago

“Awesome comunication”

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Posted 1 year ago

“Couple came and was friendly and professional and spent a few minutes talking with me. I liked them very much.”

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Posted 1 year ago

“Very quick response and no hassle pick up.”

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Posted 1 year ago

“The Loadup driver and helper were both very personable and helpful. Very good experience.”

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Posted 1 year ago

“The crew worked quickly and efficiently. They were very polite and professional and I would highly recommend them in the future”

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Posted 1 year ago

“Hard working Jonathan and team did a great job”

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Posted 1 year ago

“Exceptional customer service was provided during pickup -12-21-23!”

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Posted 1 year ago

LoadUp is rated 4.6 based on 5,616 reviews