LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,972 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The young men were very nice and respectful. I didn’t like the vehicle they were using, a trailer with a mesh net pulled over for a cover. There are two remote controls left behind. We will now contact Costco and find a way to get the controls to them.”

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Posted 5 years ago

“Even with a call before pickup they were 30 minutes late”

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Posted 5 years ago

Our apologies for running 30 minutes late on your pickup. While we do our best to ensure we arrive within the time window of your choice, there are unforeseeable situations such as traffic, weather and mechanical issues that do occasionally cause delays. Again our apologies this happened and I look forward to providing you a great experience the next time we have the chance to serve you!

Posted 5 years ago

“Missed the pick up by one day but it worked out thanks”

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Posted 6 years ago

We sincerely apologize for any and all inconvenience caused by the delay in pickup and we are happy to know that we were able to get this out of your way. Unfortunately, there are circumstances that can cause a route to be delayed and even rescheduled at times and we thank you for your patience as we worked to complete your pickup. We hope you will think of us again in the future to help you with any unwanted items you are looking to remove. We would love an opportunity to provide you with the service we know we can. Thanks for choosing LoadUp!

Posted 6 years ago

“Did ok”

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Posted 6 years ago

We were happy to serve you, Kathy. We would also like to hear more from you. We are always looking for ways to improve our services and appreciate the valuable feedback we receive from our customers. We hope you will give us a call in the office so we can better serve you in the future. Thanks for choosing LoadUp!

Posted 6 years ago

“Job was done adequately. I had to help load the pickup, fortunately I was able or it might not have”

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Posted 6 years ago

We would like to sincerely apologize for any and all inconvenience caused to you during your return. We do require that our drivers arrive with a helper to avoid any customer having to assist them in the removal. Thank you for taking the time to let us know about your experience as we are not able to maintain our level of service without valuable information such as this. We have contacted the driver manager in the area to ensure this does not happen in the future. Thanks for choosing LoadUp!

Posted 6 years ago

“Unfortunately, the pickup was hours late, which interrupted commitments I had. The pickup was fast and careful once the driver arrived.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to let us know about your experience, Jan. We would like to sincerely apologize for any and all inconvenience to you during this process. Unfortunately, unforeseeable circumstances can occur on routes to cause them to run on delays or even be rescheduled. We do our best to keep our customers as up to date as possible in these instances. Thank you for your patience and we hope to have the opportunity to serve you again in the future. Please contact our office for a discounted rate on your next pickup. Thanks for choosing LoadUp!

Posted 6 years ago

“It worked well but was rediculously overpriced.”

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Posted 6 years ago

We are happy to hear that we were able to help you remove your items to your satisfaction. We do our best to keep our prices low and affordable for our customers. Did you know that we usually come in 25%-35% lower than our competitors? We also try to offer discounts and savings to our customers as well. We hope you will think of us again in the future. Keep checking our website and follow us on social media for savings! Thanks for choosing LoadUp!

Posted 6 years ago

“Website was a bit misleading on cost and while the communication was good, the amount of back and forth needed to get my appointment was less than great. Ultimately, they said my item was truly 3 items, however I was charged a higher rate than a 7 item pickup (said it was due to how the item would need to be disposed). Again, very vague on the site. When they came to pickup the item, they had no tools and therefore could not disassemble and remove. They were able to come back the following day (Sunday) and remove the item. The men were very cordial, responsive and professional.”

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Posted 6 years ago

Thank you for taking the time to let us know about your experience, Ben. We are sorry to hear that there were difficulties pricing your items correctly, but we are happy we were able to get it out to your satisfaction. We are working diligently to make our pricing and booking easier for our customers and representatives. Keep checking for updates and we hope to see you again soon! Thanks for choosing LoadUp!

Posted 6 years ago

“He was very friendly but there was only one of him! For a big heavy mattress like ours, we really would have needed two employees. My husband helped get the mattress out, and we're lucky he was around, otherwise I'm not sure what LoadUp would have done!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to let us know about your experience, Dominique. We sincerely apologize for any inconvenience to you and your husband during your removal. We do ask that our drivers have a helper and we will be reaching out to the driver to find out what happened here. We are not able to maintain our level of service without valuable feedback such as yours. We do hope you will give us another opportunity in the future. Thanks for choosing LoadUp!

Posted 6 years ago

“Was okay; but for paying for assembly and the guys brought ONE wrench? Give me a break. And they partially tore the carpet in the hallway because they dragged the equipment. Fair at best.”

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Posted 6 years ago

We sincerely apologize for any and all inconvenience caused to you during your pickup. We do our best to provide excellent service and it doesn't seem that is what we were able to accomplish here. We do hope that you will think of us again in the future and allow us the opportunity to provide the service we know we can. Please contact the office for a discounted rate.

Posted 6 years ago

“Pickup was fine. The guys were polite and friendly and called when they were 45 minutes away. My disappointment comes from the fact that we had a specific day and time selected for pickup and LoadUp called and cancelled and rescheduled. This delay caused issues and I had to cancel my plans and reschedule other appointments. There was no discount offered for this delay either.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to let us know about your experience, Nick. We sincerely apologize for any and all inconvenience caused to you during your pickup and want to thank you for your patience and flexibility while we worked to resolve the issues as quickly as possible. Unfortunately, there are times when unforeseeable events can cause a pickup to need to be rescheduled. We do our very best to communicate effectively and efficiently when this happens to avoid as much inconvenience and possible. I have gone back and issued a partial refund to your account for the trouble. We do hope you will give us another opportunity to provide the service we know we can. Thanks for choosing LoadUp!

Posted 6 years ago

“The person who took my mattress was very pleasant. I was disappointed however that, as he advised, it would be going to a landfill. I was told by the person that I spoke to that they would either donate it or, if not, likely recycle it. It was not in good enough condition to be donated but certainly good enough to be recycled. I felt that I was mislead by the person I talked to and the ad online.”

Helpful Report

Posted 6 years ago

We do our very best to dispose of every item we take in an eco-friendly way. Unfortunately, we are not able to guarantee donation or recycling as we are not a recycling facility and therefore must utilize other facilities in the area. We sincerely apologize for any confusion that may have been caused. We also want to thank you for your business and hope you will give us another chance in the future. Please contact the office if you would like to book again for a discounted rate, 877-708-8329.

Posted 6 years ago

“Didn’t show up with tools and very expensive”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience. We do require our drivers carry tools with them during their routes in case any items need disassembly. We will be reaching out to your driver to discuss this further. We do our best to offer excellent service at a reasonable rate for our customers. Did you know that our pricing is usually 20% - 30% less than our competitors. We thank you for your business and feedback and hope that you will consider our services again in the future. Thanks for choosing LoadUp!

Posted 6 years ago

“My pickup was outside, I did not need to see the folks or have them come into my house. The van they showed up is was a little sketchy... white, old, rusty, no logo. The guys were not in logoed clothes, I am not sure I would have let them into my house if needed. And I did not get a message that they were coming or here until after they had left. I got the arrival and departure email at the same time.”

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Posted 6 years ago

Thank you for taking the time to let us know about your experience, Jennette. We sincerely apologize for the lack of communication and the appearance of the drivers. We are not able to improve our services without valuable feedback such as yours. We are glad we were able to remove the items and get them out of your way. We hope you will give us another chance in the future. Thanks for choosing LoadUp!

Posted 6 years ago

“They were very courteous.”

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Posted 6 years ago

We try to offer quick and easy service with a smile to our customers. We are glad that you enjoyed the team that completed your pickup and hope you will think of us again the next time that you have unwanted items to remove. Thanks for choosing LoadUp!

Posted 6 years ago

“The driver or team person called and wanted to deviate from the scheduled day. My daughter told them to arrive on the scheduled day and time frame indicated on the order. Upon the scheduled day they did sucessfully pick up all items on the order.”

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Posted 6 years ago

Thank you for taking the time to let us know about your experience. Unfortunately, there are causes or reschedules on occasion. We do our best to contact the customer before their scheduled date if this happens. We are glad to hear that this was resolved on the requested date and that you were happy with the service. We hope to have the opportunity to serve you again! Thanks for choosing LoadUp!

Posted 6 years ago

“they got rid of my stuff”

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Posted 6 years ago

“Got it done.”

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Posted 6 years ago

“nice folks, just very busy and missed a day. hard workers. when pick up delayed, a phone call would have helped to reschedule. Got the job done though.”

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Posted 6 years ago

I want to apologize again for our delayed pickup. Unfortunately, unforeseeable circumstances can cause routes to be delayed. Thank you for your patience and kindness during the pickup process. I have looked into your specific situation and have used this as a training tool to help our reps understand the importance of communicating with our customers. Thank you so much for taking the time to let us now about your experience and we hope you will think of us again in the future.

Posted 6 years ago

“Took my old couch. Should have let me know before making me wait the whole time that would need to deliver later”

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Posted 7 years ago

LoadUp is rated 4.6 based on 5,972 reviews