LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,972 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication from corporate was not smooth or clear to loader or me. Loader had to come back so we could pay. No option for card input, used Zelle.”

Helpful Report

Posted 1 year ago

“Communication from corporate was not smooth or clear to loader or me. Loader had to come back so we could pay. No option for card input, used Zelle.”

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Posted 1 year ago

“4.5/5. Team Emily was courteous and fast with loading the furniture onto their trailer. Please have some sort of identification on the truck to let clients know when you've arrived. I also like that they donate the furniture when possible.”

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Posted 1 year ago

“Very efficient”

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Posted 1 year ago

“While the loader did not arrive during the window requested and actually was 2.5 to 3 hours after the latest time requested, I do appreciate that he still came and picked up my junk. Very pleasant and professional. Many thanks!”

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Posted 1 year ago

“I specifically requested shoe covers. They did not have. They put plastic bags on shoes that are provided to clean up after pets. Service was fine. However, I think you are VERY expensive.”

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Posted 1 year ago

“The home office took care of the problem I was happening and it all worked out. I would use LoadUp again.”

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Posted 1 year ago

“The home office took care of the problem I was happening and it all worked out. I would use LoadUp again.”

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Posted 1 year ago

“I was getting pretty frustrated with the 5 changes of times and days for the services. I was glad I didn’t have to take time off work to accommodate the changes. Then Chris and Jonathan came yesterday and relieved all my concerns. They were professional, efficient, friendly & did a 5 star job including cleaning up after they were done. So the scheduling issues get a 4 star but the service gets a 5+stars thanks to Chris and Jonathan!”

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Posted 1 year ago

“super easy to book and reasonably priced! the loaders, luis and angela, were about an hour later than the given window—apparently they had to drive back into the city from st charles, which feels like more of a logistics fail than anything they could have controlled. they got everything out and loaded into their van super fast. i was shocked at how expertly they demolished the couch that wouldn’t make it out of the apartment and made sure everything was cleaned up afterward. thank you for your work!!”

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Posted 1 year ago

“After some confusion about pick up times at first ,which was frustrating but once Winston and helper loaded the dryer up in a matter of minutes.. need a better communication at the front end.. but satisfied with the pick up..”

Helpful Report

Posted 1 year ago

“The loaders who came to our home were fantastic! They were kind and appropriately communicated about the disassembly and haul off work. They were cautious and careful in our home. This team was outstanding. Regarding ongoing communication from Go Load Up after paying for the job and up to the time loaders appear at your door, improvement is needed. For security reasons, it is important to know the names of the persons who will show up at your home before they arrive. I had to ask. It would be even better if you received a photo of the team just prior to their arrival. I will use them again.”

Helpful Report

Posted 1 year ago

“It was relatively easy to schedule; reasonable price and friendly staff. Only downside; came 30 minutes before scheduled window without the 30 minute ahead phone call. A few extra phone calls on my part and we made it work.”

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Posted 1 year ago

“Though the pick up was delayed by one day, due to driver availability, when the driver did arrive, he was very courteous, efficient, and took everything out of my apartment, easily, and nicely I would definitely hire load up again.”

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Posted 1 year ago

“They were very nice and good at what they do.”

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Posted 1 year ago

“Experienced and professional service. Cordial and prompt.”

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Posted 1 year ago

“The workers left part of the couch at my house. Please come back for the back pillow that completes the couch.”

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Posted 2 years ago

“Agter missing your 1st appointment, all was good today. Your werkers were very nice.”

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Posted 2 years ago

“Very fast service. You guys need to change your advertising from starting at $75. Appreciated the courteous movers.”

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Posted 2 years ago

“Very fast service. You guys need to change your advertising from starting at $75. Appreciated the courteous movers.”

Helpful Report

Posted 2 years ago

LoadUp is rated 4.6 based on 5,972 reviews