LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,972 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything ran very smoothly. The online booking for service, payment online, emails and texts from LoadUp and Bryan, the driver, punctuality and professionalism were all exemplary!!”

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Posted 2 weeks ago

“It was a quick, easy process, and I didn't have to be there for the pickup.”

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Posted 2 weeks ago

“The two individuals who arrived at my home were " Very Professional," courteous, and punctual. Highly recommend this company”

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Posted 2 weeks ago

“Every member of the team was very professional from the team member who answered the phone to the driver who came to take away the mattress. Communication was excellent and I was notified every step of the way! Will definitely call again when I have more junk to be hauled away.”

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Posted 2 weeks ago

“Professional, polite and quick and better prices than most others”

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Posted 2 weeks ago

“Rudy and partner were efficient and careful. Great work!”

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Posted 2 weeks ago

“They were on time, polite and quick.”

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Posted 2 weeks ago

“Mr Brown gave me excellent customer service. He was very professional and quickly removed the items in a timely manner. 5 Stars for Mr Brown!!”

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Posted 2 weeks ago

“Arrived right on time; great service!”

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Posted 2 weeks ago

“Ordered a pickup on a Friday and they picked up a chair and sofa on Saturday. Very fair pricing and great service. Just left them in the driveway and got a little discount as well. Highly recommended.”

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Posted 2 weeks ago

“Great service all round. The driver Anthony was very prompt at texting me and keeping me updated.”

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Posted 2 weeks ago

“Very nice people”

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Posted 2 weeks ago

“Andre and the various other load up movers who have come to my house have done a phenomenal job! Earlier today- Andre helped to clear out items from 2 garages and 1 sitting room. He even took items from Good Will. He was very professional. I love Load Up and I highly-recommend them!”

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Posted 3 weeks ago

“Perfect on line communication, on-time pick up, very professional staff”

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Posted 3 weeks ago

“They great freindly, too”

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Posted 3 weeks ago

“I am a first time customer of LoadUp and was very satisfied with the prompt communication received via email and text about my order. Everything was smooth leading up to the retrieval of my item and I was able to choose the organization that would be receiving it from a dropdown list when scheduling online. A discount was also applied for booking with them through their website which I appreciated. Thank you!”

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Posted 3 weeks ago

“I was able to schedule a mattress removal and new mattress set up for the very next day. The crew kept me up to date on their scheduled arrival and showed up on time. Excellent service. They were friendly, quick and efficient. Highly recommend.”

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Posted 3 weeks ago

“very good service first time i used them got the job done didnt waste time yes they get 10 stars.good job guys.”

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Posted 3 weeks ago

“The two gentlemen who came to our house were very nice and helpful. I'd call your company next time and recommend your people to my friends.”

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Posted 3 weeks ago

“Very polite and curious crew very careful not to damage anything.”

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Posted 3 weeks ago

LoadUp is rated 4.6 based on 5,972 reviews