LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,334 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,334 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Horrible, horrible company. A total rip off. They screwed up my initial order and customer service did not know what they were doing. After several attempts to get the job correct I gave up and cancelled within 24hrs of initial booking. They withheld 20% of my refund even though they are the ones who messed up! Lots of complaints on Better Business Bureau, too. Beware.”

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Posted 6 months ago

“There were very nice and professional great job.”

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Posted 6 months ago

“The team was awesome. Very quick, efficient, and professional, would absolutely use them again. Thank you!!”

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Posted 6 months ago

“Joseph and coworker were very professional and super kind!!! Will definitely recommend to friends! Thank you!”

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Posted 6 months ago

“Very pleased with the outstanding service! Jeff, along with his son Jeff were extremely careful removing our couches and made sure they didn't scratch our new front door. I highly recommend this company!”

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Posted 6 months ago

“The two loaders were polite, efficient, and right on time. Couldn't have been better.”

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Posted 6 months ago

“Paul and son did excellent job. I was amazed how they were able to lift some very heavy furniture .Very nice people”

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Posted 6 months ago

“Reliable and prompt service. Great communication and use of digital tools. Highly recommend.”

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Posted 6 months ago

“Reliable and prompt service. Great communication and use of digital tools. Highly recommend.”

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Posted 6 months ago

“Excellent service. Arrived on time and ready to go! You cannot beat the pricing either! 5 appliances removed for under $300.”

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Posted 6 months ago

“HWB delivery service LLC that company is very respected nice and friendly great delivery service company I was very impressed”

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Posted 6 months ago

“Very professional people I highly recommend them”

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Posted 6 months ago

“Service was quick. I asked a few times and couldn’t get an exact or narrowed down ETA, though, which was a problem to lining other appointments up. Only after the third time asking, I was told they were five minutes away.”

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Posted 6 months ago

“Desiree was very efficient. She took the time to listen to me in my time of sorrow..”

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Posted 6 months ago

“Benito was very experienced and did a great job. He has a great personality, and made the move very well.”

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Posted 6 months ago

“Mission complete. Brandon and his coworker (whose name I missed) were pleasant, knowledgeable, and all business. Needed a 300 lb box moved from my garage, across my front yard, down my side yard (a 6’ dropping slope), and into my back door. Expertly completed with no problems! Would highly recommend and will use next time.”

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Posted 6 months ago

“Great service. Steve, the driver, was very pleasant and friendly.”

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Posted 6 months ago

“Very professional.”

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Posted 6 months ago

“Hard workers!”

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Posted 6 months ago

“My loader Salvador was very polite and removed the items fast and efficient. I appreciate that due to my HOA rules that prohibit bulk items on the front yard. I give him a 10 out of 10.”

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Posted 6 months ago

LoadUp is rated 4.6 based on 5,334 reviews