LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,364 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,364 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“The pick up team was very kind and professional.”

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Posted 3 days ago

“Such an easy and seamless experience using this service! I spent a lot of time figuring out the best option to get rid of my mattress, and this is definitely it! Would use again :)”

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Posted 3 days ago

“The guys were nice attentive. They worked really hard.They're friendly and I couldn't ask for a better service.”

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Posted 3 days ago

“Exceptional crew. They went above and beyond expectations. We needed to reschedule an organ removal at the last minute and they obliged. Communication was great. Value was great! Service was as requested! Will definitely hire them again.”

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Posted 3 days ago

“Setting up the service was fast and easy, and the representative, Belle, was really great to work with. LoadUp movers came the very next morning to collect items and will donate furniture to Tacoma's local charity organizations. Huge relief and weight off my shoulders!”

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Posted 3 days ago

“It was a small job done quickly and well. Thank you.”

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Posted 3 days ago

“Keith and his partner were very nice, professional and prompt. They got a heavy treadmill down the stairs quickly and without issue. I really appreciate their service.”

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Posted 4 days ago

“Professional service Prompt arrival I would use them again”

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Posted 4 days ago

“Very pleased with this service. Scheduling was easy and I received several notifications for my pickup. Bronze and his brother were very friendly and polite. Would definitely use this service again.”

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Posted 4 days ago

“Load up crew very professional and provided updates on arrival. Customer service responded very quickly with info.”

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Posted 5 days ago

“They are driving me absolutely insane. The service was fine, but they call, text and email me multiple times a day asking me "how they did" and I've asked them to please stop contacting me after I told them the service was fine. PLEASE FOR THE LOVE OF G-D STOP CONTACTING ME.”

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Posted 5 days ago

“The absolute WORST EXPERIENCE EVER! Driver arrived 2+ hours after the cut off window. I was never notified that he was going to be late! Customer service was a joke! 10/10 WOULD NOT RECOMMEND!”

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Posted 5 days ago

“Driver Gilberto never showed and then took a pic in front of my house and falsified a pic showing a couch on his truck he been had in his phone similar to mine and sent it to his boss now they think he picked up my couch/loveseat which is false I still have my old couch/loveseat at this point refund me my money what kind of people are they hiring in this company for Gilberto to lie about doing his job this my first time using this company.”

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Posted 5 days ago

“Driver never showed and took false picture in front of my house and had some couch look similar to mine he loaded on his truck and took a picture that was not my couch I have made several complaints this was my first ordering from u guy never again and I put it all on social media please go look at the video I sent you a note what time it is and the day and I still got this merchandise still in my home right now”

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Posted 6 days ago

“Julian and Randy were awesome! Friendly and prompt. Very professional and efficient. Highly recommended.”

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Posted 6 days ago

“Garvi my driver picked up all pallets and sent pictures to ensure that his service was complete. Thank you for your hard work and dedication. Blessings”

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Posted 6 days ago

“Raphael and friend were on time, polite, respectful, and efficient.”

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Posted 1 week ago

“They were very polite and careful when removing two sofas.”

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Posted 1 week ago

“I was not too hip on paying up front but I did due diligence. The service provider was excellent. A couple guys texted and showed up on time; I defy you to find men that will work like they did. The job helped an elder Army vet that was drafted for the Korean War. Well done my friends”

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Posted 1 week ago

“They were amazing! Super nice and helped immensely!”

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Posted 1 week ago

LoadUp is rated 4.6 based on 5,364 reviews