LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,613 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Paid $129 to have them remove my king box springs and mattress. Driver showed up while I was at work and loaded the box springs and stole my bed frame and left the mattress on my porch. The instructions clearly stated he was picking up a box springs and mattress and never mentions him removing my bed frame that I just purchased. Customer service is horrible and in my opinion definitely not worth the $129 especially if they have thieves working for them. I was told this guy might be illiterate and if that’s the case he shouldn’t be in charge of reading work orders. I have cameras and he spent a good 15 minutes moving the mattress around to get the bed frame. Very sketchy company. I’m giving them until tomorrow to return my bed frame before I file a burglary report. I would not recommend them or their company. Absolutely horrible experience. Plus I still have to pay to get my damn mattress removed.”

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Posted 9 months ago

“Both gentlemen were helpful - respectful - and efficient. Good communication! Thank you for your help! 5+ rating”

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Posted 9 months ago

“BEWARE!!!! Yes I had a bad experience. Did not know these are subcontracted workers. Which is fine. But know who you're hiring, they put a huge gouge in our pergo floor removing a couch out of the living room. Then almost knocked the hallway light right out of its circuit. Until I told them they were going to knock it off! Just very unprofessional. I would not refer anybody to this company!! AGAIN BEWARE!!!!”

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Posted 9 months ago

“The entire process was simple and efficient. Price was reasonable and I was able to get my 3 piece sectional couch picked up in just a few days. On pickup day the gentleman was nice and well mannered and got the couch out quickly! I will use LoadUp again in the future”

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Posted 9 months ago

“I had a mattress that was under warranty to get rid of. Come next day and got it. Would highly recommend.”

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Posted 9 months ago

“The driver did not want to deliver the merchandise to the location that I had requested through the app and wanted to argued with me on where I wanted the items delivered to and I sent pictures of the items that I needed to be picked up. The original cost was $85 but the delivery driver requested $120.00 was not happy about the change in fees. But since he had loaded the items I agreed after we went back and forth on where I wanted the items to be taken to. Not happy with the final result”

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Posted 9 months ago

“Thank you so much. The gentlemen were very courteous and helpful.”

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Posted 9 months ago

“The folks that picked up my mattresses were very professional and accommodating to my schedule. I would definitely recommend this service.”

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Posted 10 months ago

“Excellent job.”

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Posted 10 months ago

“Duane communicated arrival time, was friendly and efficient. He was careful moving and loading a sleeper sofa.”

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Posted 10 months ago

“Very quick and on time, barely knew they were there.”

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Posted 10 months ago

“The service I received was EXCELLENT. Setting up the service online - SUPER EASY. Email communication to follow how my pickup order was going - USER FRIENDLY. Text message from the driver to introduce himself, his arrival time and the completion - PROFESSIONAL AND TIME EFFICIENT. This was the first time I used their service, left the items outside and while I was at work they picked them up. I will definitely use them again. I HIGHLY RECOMMEND!!”

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Posted 10 months ago

“Excellent service!”

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Posted 10 months ago

“Billy and his crew were very professional, fast and thorough. They were on time with the estimated arrival time. I'd recommend LoadUp for anyone needing furniture removal! Jeff”

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Posted 10 months ago

“This was a great experience! The gentlemen arrived on time and were very professional and efficient. They moved two large L-shaped desks and 8 chairs out of our offices in under an hour. They were very polite and professional. I couldn't be happier! Pricing was very reasonable and the fact that they were able to come and dispose of the items on my requested date. Love this company and plan on using them again!”

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Posted 10 months ago

“They came early which was great. Removed a mattress and box spring. Did a great job and were friendly.”

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Posted 10 months ago

“The crew that handled my order today was very personable and helpful. They made sure everything was working as it should, and cleared away everything that needed to be picked up. I would be more than happy to work with this group again!! Thanks guys!!”

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Posted 10 months ago

“The drivers were Jason and Valerie and they were amazing!! They were very good about communicating what time they would arrive and were very efficient. They were so nice and made the whole process super easy. I would definitely use Load Up again. Two thumbs up!”

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Posted 10 months ago

“Two very polite clean cut young men removed two full-size sofas from my den. They very quickly mapped out the route to remove the sofas and the furniture was in their truck in under 30 minutes. No damage to my home. A job well done. I would call LoadUp again.”

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Posted 10 months ago

“Dewayne and Camden were great! Very courteous and friendly and listened to situation. The best part was they were able to remove the sofa sleeper and loveseat without damaging the doorway or disassembling the furniture. Too bad they couldn't take the neighbor's annoying barking dog. :-) Thank you!”

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Posted 10 months ago

LoadUp is rated 4.6 based on 5,613 reviews