LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,329 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,329 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Billy & the two guys were Friendly, professional; We had good Conversation while they collected load! (***)”

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Posted 3 months ago

“I asked for morning pick up on Tuesday. No luck. I was told then by both driver and customer service that today, there would be first thing in the morning pick up as I work at noon. I got text that they would be here at noon to 1 pm. When I contacted the driver he was surprised I work 5 days a week. He also accused me of putting all day hours. I am furious. Now I have to wait and SEE if tomorrow the appointment will be first thing in morning. I guess if this time it doesn’t work, I will cancel and getting a more reliable company.”

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Posted 3 months ago

“Great guys great job”

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Posted 3 months ago

“Julio not only was on time, he was early. He was friendly, efficient and very helpful. Largely because of the professional service he provided I will call LoadUp again for help if I need anything. I couldn't have been more pleased.”

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Posted 3 months ago

“The gentleman, Joe, who collected our mattress was courteous, professional, and on time. Excellent choice for a Pyffy representative. Thank you for great service.”

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Posted 3 months ago

“Set up appt online. Super easy and user friendly website. The truck picking up my mattress called to say they would be in the area much earlier than expected. It was good timing. I had it outside and ready to go. The two men came, very nice, professional, and fast. Already paid for online so all they had to do was grab it and put it in their truck. It literally took 4 minutes. I confirmed that the mattress would be donated since it is in good shape, And they will. Very easy and simple and straightforward experience. Friendly workers.”

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Posted 3 months ago

“20% charge to cancel my booking!!! Bad bad policy. I didn't even cancel - they did because they were not able to complete the task!”

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Posted 3 months ago

“Kevin, the loader, was very courteous, professional, prompt and reliable. I enjoyed doing business with this company! Shenandoah Titus, Esq.”

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Posted 3 months ago

“Very professional and efficient”

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Posted 3 months ago

“Greate service - E A S Y”

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Posted 3 months ago

“Charles did a terrific job. Very happy with the work. If we could get Charles again we would definitely use the service again!”

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Posted 3 months ago

“Although the initial interaction to schedule the pick-up and the actual pick-up with Tim was great, the in between was confusing and questionable. Tim maintained contact with me while I was waiting for his arrival and let me know they were running very late due to a customer with add-ons. Due to the potential lateness, we agreed to have him pick it up early the next morning. I received a text from LoadUp asking of the status and I explained what Tim and I had discussed. Whoever was on the other side of the text told me to reschedule and someone else would have the opportunity to grab it. As I had confirmed Tim coming in the morning, I did not want to do that. He arrived and quickly discovered that his order for my pick-up was no longer on his schedule. He was able to get it back and completed the pick-up promptly. I felt there was a disregard for professional protocol in trying to give the job to another.”

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Posted 3 months ago

“I purchased a king mattress and foundation on line and was given this service completely at no charge. The service was on time, neat and clean very professional gentleman. In and out in 20 minutes hauled away all boxes and papers. Would highly recommended this company without any reservations.”

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Posted 3 months ago

“Great service and very professional. I highly recommend them. I will definitely be using their services again when needed.”

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Posted 3 months ago

“Keith and his son kept me up to date on when he would arrive to pick up the items I had requested. They were both very kind and courteous. They were also very mindful so as to not damage anything in my home. I would highly recommend them!”

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Posted 3 months ago

“It was a mistake selecting Loadup to get my mattress and bed removed. I booked a week in advance and was assigned a loader about 2 days before the pickup day. They also ask you to pick a 4 hour window. Mine was 4-8PM. All good so far! On the day of the pick up, I am expected to be at home and cannot run any errands outside, because I am expecting them to come and do the job in a given window. The loader never contacted me until 7pm. Then I gave him a call. First, he was making excuses of why he couldn't come. Then he said he actually 'forgot' about the order and wanted to reschedule. Like what, you forgot about the job that you signed up for ?? I paid a hefty price for the service. For a company that asks you to pay the 100% of the price upfront, while booking, and before the job is done, shouldn't it get the job done on time?? I have called their support team and they rescheduled me for the next day. So, now I am still waiting for them to assign me a loader to pick up my stuff. I will update my review on how the whole story goes.”

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Posted 3 months ago

“We had a treadmill removed from our upstairs bedroom and the two young men did a great job. They arrived promptly and were very courteous and careful not to do any damage to our home. Would definitely call you again. Thank you so much Teresa”

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Posted 3 months ago

“The crew was on time, friendly and attentive to my questions with professionalism and knowledge.”

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Posted 3 months ago

“Fantastic job! If you are on the fence and nervous about which company to use for junk removal I promise you this is your best choice stop looking. Both men were nice courteous and professional as well as fast knowledgeable and even new how to take my couch apart so it could get out the door easier something I wish I had known when I moved it before! Didn't leave a mess behind got the job done super quick could not be happier with this service!”

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Posted 3 months ago

“I was highly impressed that they were able to get our stuff so quickly! I did feel bad for the gentleman who came to get it, though. I didn’t realize there was only going to be one person or I would have helped him. He was awesome though! Very fast and efficient, as well as kind. Overall, I’m highly pleased! Great job!!”

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Posted 3 months ago

LoadUp is rated 4.6 based on 5,329 reviews