LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,331 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“I needed my sofa out of my place ASAP as I was having a new one brought in. Nobody was able to get it removed today until I ran across LoadUp. I scheduled a pickup and they were here within an hour and a half! John, the driver, was awesome. He was prompt, communicative and he and his guy moved my sofa out super quick. I'd definitely use this service again.”

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Posted 4 months ago

“I was scammed . I was told that 12 items would be picked up and I paid in advance . 3 Items were picked up with a list that was not what I had discussed in the phone and sent in my list . The movers were very late and did not know what they were doing . One was very HIGh and snorting and scratching himself . It was really very unprofessional . Do Not recommend .”

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Posted 4 months ago

“Need to be more accurate on pickup schedule Text message stated 8 am arriving time 1230”

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Posted 4 months ago

“I submitted my request online and less than one hour later they were at my home! Very accommodating, polite, and efficient! I would certainly use this service again when needed!”

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Posted 4 months ago

“Friendly, fast and on time! Very impressed with this service! Thank you so much!”

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Posted 4 months ago

“Really nice and trustworthy company ! We will not hesitate to contact LoadUp again !”

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Posted 4 months ago

“I’d give them 10 stars if I could. Excellent communication, right on time, and pleasant guys did the pick up. Thanks so much.”

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Posted 4 months ago

“Very quick service”

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Posted 4 months ago

“The guys that came were very nice and polite, they did the job quickly and efficiently”

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Posted 4 months ago

“I’d give them 10 stars if I could. Excellent communication, right on time, and pleasant guys did the pick up. Thanks so much.”

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Posted 4 months ago

“Louis and his partner were great! Excellent service!”

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Posted 4 months ago

“I will never use nor refer LoadUP. Loaders were three hours past their scheduled time. No contact without me initiating it. When I emailed the company to describe my experience I received a boiler plate response that took no responsibility rather than trying to learn and improve.”

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Posted 4 months ago

“The movers were wonderful, as well as very professional! I hope to use them again next time!”

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Posted 4 months ago

“The guys worked very hard under difficult circumstances since my basement had just flooded and there was sludge on most items. They cleared out a lot of things that were moldy due to past times that my basement flooded. I would definitely hire Loadup again.”

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Posted 4 months ago

“Love that I Received a tracking link and next day service. This is the third time I've used load up and they always do a good job”

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Posted 4 months ago

“service was great ,early the guys did a great job.”

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Posted 4 months ago

“The movers arrived on time. Removed items quickly and put into truck. Done. I would recommend Loadup to others.”

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Posted 4 months ago

“Excellent service. Extremely friendly and helpful. Will definitely use again if needed and happy to recommend.”

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Posted 4 months ago

“Excellent and pleasant service! He called beforehand and arrived on time!”

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Posted 4 months ago

“Laura and her crew, are awesome! Polite, hard working and great attitude! Highly recommend!”

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Posted 4 months ago

LoadUp is rated 4.6 based on 5,331 reviews