LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,613 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Team was very helpful, worked hard and did the work correctly.”

Helpful Report

Posted 9 months ago

“Great service! They came in Easter and were very fast and mindful of my property. Would recommend them to everyone!”

Helpful Report

Posted 9 months ago

“I was so happy that when I had to make a last-minute arrangement they were able to work with me I’m placing the items outside and pick them up. I’m so glad that I was able to keep my schedule and also make the time to go to mass.❤️👍”

Helpful Report

Posted 9 months ago

“On Friday, Mar 29 via text to book pickup. I asked for call back and spoke with Marlon booked pickup on Mar 30 between 8AM-12PM. He sent me email link to make the payment online. The payment was processed per my bank. The day of pickup no one showed up, so I contacted the company. I was told multiply times someone in customer service will call me back. The last phone call I made after 5PM the rep informed me no loader is available today. He told me I would have to reschedule pickup on Monday, April 2nd. Then informed me my payment hasn't processed yet, so I could not schedule the pickup until payment is confirmed. I never heard of such a thing. If the payment wasn't going to be processed my bank would have declined the payment and their system would have known that immediately. The rep suggested I give him another credit card for payment to book the pickup for Monday. I had to explain I am not going to cancel the transaction and be charged a bank fee. He said I can't reschedule until payment is received. I hung up the phone in dismay of that conversation. I called my bank just to verify if Load-Up processed the payment, and yes they did. I highly do not recommend this company due to lack of communication, bad customer service, and company policies. I have one option is wait until my payment is received on their end and book Monday. I hope and pray I won't have to stop payment and be out over $200.”

Helpful Report

Posted 9 months ago

“Prompt, professional, and effective.”

Helpful Report

Posted 9 months ago

“Our loader Alhassane was on time and worked very quickly. Great experience! Thanks”

Helpful Report

Posted 9 months ago

“Communication was terrible. I had to reach out to get some idea of when my loader would show up. When I requested a mid-day arrival, the loader cancelled on me onlly 12 hours from pick up time. I had to make other arrangements, so cancelled my Load Up order. Load up refused to reimburse my full payment, when it was their loader that cancelled on me due to lack of their communication. I lost $500 due to their poor service. Terrible company.”

Helpful Report

Posted 9 months ago

“Original drive lied and a very good man pick our things up 2 hours late. Have to question the dispatcher or the original drive who said she was running later and would arrive in 45 minutes. What a damn joke. Don’t expect much from the company! The driver that finally pick out thing up was respectful and apologized.”

Helpful Report

Posted 9 months ago

“Gerson was great! He was on time, worked quickly & got the job done earlier than anticipated! He even carried a box of trash off for me! Very highly recommended!”

Helpful Report

Posted 9 months ago

“The 2 men arrived early and called me before to see if that was ok. I was ready so they arrived and began removing my sectional. It was heavy so took time to get it downstairs. Leo and his helper were very friendly and respectful of everything. This job took maybe 35-40 minutes which was amazing! I would definitely recommend this company to anyone who needs to get rid of old stuff. They do donate if you ask them to- which I did. I already told my friend about this company because he has some things to donate!”

Helpful Report

Posted 9 months ago

“Shomari and his team were excellent. Highly recommend and would use again.”

Helpful Report

Posted 9 months ago

“Excellent work, on tie, very nice to work with. Job was completed, cost was reasonable and I am very satisfied. I will use them again!!”

Helpful Report

Posted 9 months ago

“Every comunication was excellent. Driver checked in. He was friendly. I needed some extra information for reimbursement and the support I received was immediate and helpful. I was a pickup. Definitely recommend them!”

Helpful Report

Posted 9 months ago

“Very good service”

Helpful Report

Posted 9 months ago

“The loader Rita was great!! Arrived ON TIME and very professional which I appreciate. And did I say Rita arrived ON TIME!!!! Thank you.”

Helpful Report

Posted 9 months ago

“Both Niko and Sam were very professional. They removed my furniture within 30 minutes. Thank you!”

Helpful Report

Posted 9 months ago

“Fast,efficent,friendly -- but two hours late after waiting the 4 hour window. Not good for business but as stated great crew of loaders and tipped them as such.”

Helpful Report

Posted 9 months ago

“Excellent service, on-time, carefully moved furniture with care, would definitely recommend.”

Helpful Report

Posted 9 months ago

“Even though they were short handed he worked extremely hard and made what seemed impossible to me work. I was very impressed with his determination and dedication to completing the job single handed.”

Helpful Report

Posted 9 months ago

“Jay was excellent in the pick-up of my items and nice to deal with. He came within the timeframe and loaded the materials in a short time. Will use again in the future.”

Helpful Report

Posted 9 months ago

LoadUp is rated 4.6 based on 5,613 reviews