LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,598 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,598 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Vincent was wonderful. Very kind and considerate.”

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Posted 4 months ago

“Vincent was wonderful. Very kind and considerate.”

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Posted 4 months ago

“The two who showed up were not late, as per our reserved slot, but had given to understand, by text, that they might arrive earlier. They didn't. They barely made the agreed upon schedule. But, once here, they worked quickly and efficiently and were gone within 20 minutes. Also, very polite. They could certainly use an improved ability in English (but that might be true of most gig workers in NYC.) Anyway, no complaints. Many thanks!”

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Posted 4 months ago

“WOW make $$$ at all costs!Ok so I had a chance to give my W/D to a friend. I paid on Wednesday and canceled same day and it said nothing about cancellation fees when I was booking. Then I read it will be 20% and it was confirmed by an agent 2 days later that I will get 80% back. It didn’t say 80% of what so I assumed of $139. My refund amounts to$ 69.90 which by no arithmetic standards calculates into 80%. Wow what a service of concealment!!!”

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Posted 4 months ago

“Great job . Easy to schedule guys went above and beyond. Thank you.”

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Posted 4 months ago

“Brett and his helpers were friendly, efficient and just plain nice!!”

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Posted 4 months ago

“Prompt and friendly!”

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Posted 4 months ago

“Your employees that arrived were very good and professional. Only complaint is the time of arrival. Was scheduled for between 12 to 4 but didn't arrive until 7 PM. They did advise 2 times with estimates, but the estimate of arrival was not very good. Bottom line they did an excellent job.”

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Posted 4 months ago

“Attendants were very friendly and professional”

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Posted 4 months ago

“first off, i was told between 12-4, and then received a notice saying between 1 and 2, which was wrong because he went elsewhere, then he says he's on his way but online it says expected arrival between 4-5. Thats unexceptable, I will never use your services again. Obviously you don't post bad reviews”

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Posted 4 months ago

“awesome professionalism, courteous, paid attention to detail, fast, reliable and exceptional service.”

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Posted 4 months ago

“Awesome and quick”

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Posted 4 months ago

“The people who came to offer me services were the best,very polite,hardworking and respectful.i will most definitely use and need their services again.”

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Posted 4 months ago

“The guys done a wonderful job and were very professional. They were on time and they were very courteous... HI would highly recommend them for your moving needs..WE were very pleased”

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Posted 4 months ago

“Job completed as requested. The person who came to pick up the items smelled like he hadn't bathed in weeks. I was holding my breath in his presence.”

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Posted 4 months ago

“Excellent service. I have used LoadUp twice in Newport Beach CA and Juan was the individual both times. He was timely, efficient, and professional. The entire experience was shockingly easy.”

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Posted 4 months ago

“Removal appointment easy via phone call and Manuel on pick-up was excellent.”

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Posted 4 months ago

“Arrived a little early, took shoes off to come into carpeted room to get the sofa. Respectful and efficient team!!!”

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Posted 4 months ago

“Alfredo was efficient, polite, worked hard, and careful with my home.”

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Posted 4 months ago

“Load It Up was scheduled to come to my place on Tuesday, 09/10/24 from 4:00 - 8:00 PM. The trucking company had already left my mattress, headboard and bedframe at the bottom of the stairs as I live in an upstairs apartment. I called them at 6:00 PM and they told me they would not be coming and would need to reschedule on Thursday, 09/12/24. I had to get the help from two of my neighbors to carry the mattress, etc. up to my place. When the guy from Load It Up arrived, he had a 14 year old boy with them. The mattress was alongside a wall in my dining room. The guy instructed the boy to go into the living room. I heard a crash but could not see over the mattress. After they left, I discovered they had broken my glass candy dish that was special to me. They did not say a word about what happened.”

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Posted 4 months ago

LoadUp is rated 4.6 based on 5,598 reviews