LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,327 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,327 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Gabriel was very nice. Called me on the way to me, when he was 30minutes away, and when he was in lobby. He and his helper were efficient and quiet and too bed and all the parts. Also said he would give it to someone who could use it. I asked three times because i really want someone to have it. The bed is new a year old. Thank you load up for your services.”

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Posted 2 weeks ago

“10-11 delivery time turned into 4:15 pm. No cloth was used for my new wood floors. Scratches and gouges through out. Delivery guys were not the nicest about it. Who pays for my now damaged floors? NEVER would I use this company again. Nothing about it was easy”

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Posted 2 weeks ago

“Professional, courteous and prompt. :)”

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Posted 2 weeks ago

“Reuban and his father, Victor, were very courteous and professional and they took the needed time to make sure all items were carried out of the house carefully. They were able to load all items into their trailer and van with all items being very secure. Even though they arrived outside the given time frame they contacted me as to their ETA and again when they were less than 25 minutes away. Very pleased with choosing LoadUp.”

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Posted 3 weeks ago

“Happy with Michael and his assistant. They took everything we had out for them to take.”

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Posted 3 weeks ago

“Very easy online booking, efficient, appreciate the communication every step of the way, Anthony arrived early and was very professional. I will be using these guys again and recommending to everybody I know. Excellent service!!”

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Posted 3 weeks ago

“Driver arriver arrived 4 hrs late and never called re late arrival. Saw items that needed to be removed as stated on request and said i would need to pay more. Turrned around and left my home.”

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Posted 3 weeks ago

“Very easy to schedule and pay right online. Driver texted me to say he was on his way. Very professional and courteous.”

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Posted 3 weeks ago

“Arrived on time, very professional, in and out in 5 minutes. Appreciate your work.”

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Posted 3 weeks ago

“Thank you for all that you did! Your dedication, professionalism, and commitment to providing exceptional customer service are truly appreciated. I will definitely use your service again.”

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Posted 3 weeks ago

“I was expecting two people for this removal. But one very strong gentleman did the job. I am very happy with the service and would recommend Load Up to anyone!!”

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Posted 3 weeks ago

“Erick did a wonderful job cleaning up the dock yard trash and hazard piles. Thank you for doing such a great job. We will definitely keep you in mind for future services.”

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Posted 3 weeks ago

“Sign up was easy, payment was easy, and the guys were on time. I was at first told my loveseats were going to the dump, which was upsetting. The older driver then corrected and told me they were delivering to a charity. It would be really very nice to know that this is what happened and to know which charity. That would be a really nice way to follow up. I would have given five stars but for that incident. I picked your company because you emphasized sustainability and repurposing and because This Old House did a good review.”

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Posted 3 weeks ago

“Yudiel and his worker arrived on time. They took the item away in less than 10 minutes. In and Out real quick. Service was excellent.”

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Posted 3 weeks ago

“My loaders were not prepared with tools when my order stated I needed disassembly. They instead asked for a tip to break the piece apart. The loaders left gouges in my hallway and stairwell that my landlord is mad about. I told the loaders they could come back with the tools they needed and they told me to take it up with the company and then left.”

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Posted 3 weeks ago

“Terrible experience. Twelve hour window for pickup and they never showed. Call driver and he let me know he was too busy come or to get ahold of me. Rescheduled for next day. Once again they never showed up. Very quick to take my money but not provide the service I was paying for. When I asked for a full refund they kept asking if I wanted to reschedule. Absolutely not! Now I have to wait up to five business days for the refund and find another hauler. Extremely unprofessional and I would never recommend.”

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Posted 3 weeks ago

“Excellent service and we're extremely pleased. Will use again when necessity dictates. Thank you so much!”

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Posted 3 weeks ago

“Quick, easy scheduling and pricing of items that we needed to be picked up. Good communication. Fast and easy pick up on the day of.”

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Posted 3 weeks ago

“Haulers were kind and courteous. Fast, too.”

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Posted 3 weeks ago

“I had my worst experience ever with LoadUp. My total job was a treadmill, a projection TV( Very heavy-about 145 lbs ), a desk and two small entertainment centers. When the loader arrived, he was by himself. No way could he do this job by himself. His excuse was that his partner had broken his leg. Needless to say, after much puttering around, he left the treadmill and the base of the TV behind. Mind you, I myself helped the loader get the TV up the stairs. No way could he do it by himself. He told me he would return the first thing the next morning with a helper to finish the job. The next morning, he did not show and completely disappeared. I informed LoadUp and they told me the job would be reassigned and that a helper would be with the loader this time. Well, the second loader arrived and he too was by himself. He tried to get the treadmill up the stairs by himself but no way could he do it. I helped him by working very vigorously but at the top of the the stairs, he badly scratched my hardwood floor. So, LoadUp sent a single person twice for a two man job. The first loader who said he would return the next morning, totally disregarded me and completely disappeared. They told me the second loader would have a helper, but he didnt. I needed to help him do the job and believe me it wasn't easy. My hardwood floor was badly scratched and will need repair. I should not be doing any work to help the loader. This was a two man job . My floor was damaged as well. What a nightmare”

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Posted 3 weeks ago

LoadUp is rated 4.6 based on 5,327 reviews