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LoadUp Reviews

4.6 Rating 5,971 Reviews
89 %
of reviewers recommend LoadUp
Company Reviews Metrics
4.6
Based on 5,971 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read LoadUp Reviews

Phone:

844-239-7711

Email:

support@goloadup.com

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"Michelle"
Unverified Reviewer
“Rudy and partner were efficient and careful. Great work!”
Helpful Report
Posted 2 weeks ago
""
Unverified Reviewer
“They were on time, polite and quick.”
Helpful Report
Posted 2 weeks ago
"J B
Unverified Reviewer
“Mr Brown gave me excellent customer service. He was very professional and quickly removed the items in a timely manner. 5 Stars for Mr Brown!!”
Helpful Report
Posted 2 weeks ago
""
Verified Reviewer
“Arrived right on time; great service!”
Helpful Report
Posted 2 weeks ago
"Bethany "
Verified Reviewer
“My original window was 7-8 pm. I got a text that they were on their way at 6:09 pm, and then they didn’t show up until 8:40 pm. They said there was an accident that slowed them down. I called at 8:10 because I hadn’t heard anything from them and they said they were a few minutes away, and still didn’t show up for 30 minutes. They didn’t seem super prepared or professional. It was overall a very frustrating experience.”
Helpful Report
Posted 2 weeks ago
"Ron"
Unverified Reviewer
“Ordered a pickup on a Friday and they picked up a chair and sofa on Saturday. Very fair pricing and great service. Just left them in the driveway and got a little discount as well. Highly recommended.”
Helpful Report
Posted 2 weeks ago
"Tim P
Unverified Reviewer
“Great service all round. The driver Anthony was very prompt at texting me and keeping me updated.”
Helpful Report
Posted 2 weeks ago
""
Verified Reviewer
“Nice job fast”
Helpful Report
Posted 2 weeks ago
""
Unverified Reviewer
“Very nice people”
Helpful Report
Posted 2 weeks ago
"Sanjay"
Verified Reviewer
“Andre and the various other load up movers who have come to my house have done a phenomenal job! Earlier today- Andre helped to clear out items from 2 garages and 1 sitting room. He even took items from Good Will. He was very professional. I love Load Up and I highly-recommend them!”
Helpful Report
Posted 2 weeks ago
""
Verified Reviewer
“Perfect on line communication, on-time pick up, very professional staff”
Helpful Report
Posted 2 weeks ago
"Kenneth A
Unverified Reviewer
“They great freindly, too”
Helpful Report
Posted 2 weeks ago
"April"
Verified Reviewer
“I am a first time customer of LoadUp and was very satisfied with the prompt communication received via email and text about my order. Everything was smooth leading up to the retrieval of my item and I was able to choose the organization that would be receiving it from a dropdown list when scheduling online. A discount was also applied for booking with them through their website which I appreciated. Thank you!”
Helpful Report
Posted 2 weeks ago
"Phil H
Unverified Reviewer
“Originally quoted price of $94…..then charged $104…..pickup was to be Thursday 12-4:00… No pickup until Friday 3/28….”
Helpful Report
Posted 2 weeks ago
"Phil H
Verified Reviewer
“Originally quoted price of $94…..then charged $104…..pickup was to be Thursday 12-4:00… No pickup until Friday 3/28….”
Helpful Report
Posted 2 weeks ago
""
Unverified Reviewer
“The customer service was good but they had given me a window from 8 to 12 but it changed from and I sat all day waiting for them to come. It was an inconvenience because I couldn’t have done some other things with my day. The driver that picked up the article that I had was very pleasant and very professional. They just kept me waiting all day long.”
Helpful Report
Posted 2 weeks ago
""
Unverified Reviewer
“The customer service was good but they had given me a window from 8 to 12 but it changed from and I sat all day waiting for them to come. It was an inconvenience because I couldn’t have done some other things with my day. The driver that picked up the article that I had was very pleasant and very professional. They just kept me waiting all day long.”
Helpful Report
Posted 2 weeks ago
""
Verified Reviewer
“I was able to schedule a mattress removal and new mattress set up for the very next day. The crew kept me up to date on their scheduled arrival and showed up on time. Excellent service. They were friendly, quick and efficient. Highly recommend.”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Reviewer
“very good service first time i used them got the job done didnt waste time yes they get 10 stars.good job guys.”
Helpful Report
Posted 3 weeks ago
""
Unverified Reviewer
“The two gentlemen who came to our house were very nice and helpful. I'd call your company next time and recommend your people to my friends.”
Helpful Report
Posted 3 weeks ago
LoadUp is rated 4.6 based on 5,971 reviews
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