LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,721 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Thank you for the excellent service you provide. Our loaders were on time and very polite and efficient. I will certainly recommend your service and use you again.”

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Posted 3 weeks ago

“Very friendly and professional from start to finish. I was kept in the loop from start to pick up. I would definitely recommend this service and would use again”

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Posted 3 weeks ago

“Great job Will use you again”

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Posted 3 weeks ago

“First of all the communication on appointment and arrival were awesome. Hector and Bobbi Jo were absolutely hard working and an amazing team. They took special care in protecting my home during removal of my treadmill…They explained on location…every step along way of what was necessary to get the job done… Can do attitude! 👍”

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Posted 3 weeks ago

“I love that I got someone to come out the same day to help us remove furniture. However, the time frame given was 8 AM-8 PM and the loader did not arrive until 11 PM. The LoadUp team responded quickly to my questions about our order, but they also sent multiple messages stating that the furniture had been picked up when it had not been picked up yet. The driver also informed be that their ETA was 8:38 PM. The big issue here is the lack of communication from the driver.”

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Posted 3 weeks ago

“Gerardo was earlier than expected & efficient! Pricing is great too!! Thank you!”

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Posted 3 weeks ago

“Very polite, and got the job done quickly and with grace. They definitely know what they're doing. Overall excellent and affordable service. Thank you very much. Will be using this service again in the future.”

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Posted 3 weeks ago

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Posted 3 weeks ago

“Movers were very friendly and quick! Would definitely recommend!!”

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Posted 3 weeks ago

“Great service I will use LoadUp again in the future. Thanks a lot”

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Posted 3 weeks ago

“Try dealing with a business that actually does the work vs a business that outsources the work. When the actual movers came they said they weren’t able to take everything that was itemized in the contract. Loadup should have arranged another truck. This was a whole house cleanup.”

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Posted 3 weeks ago

“On time & very friendly. Did a great job. Would use them again!”

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Posted 3 weeks ago

“Overall excellent service by Cody and his helper. My appointment was between 12-4. Lets start with the texts. First one arrived about 12:30 telling me Cody was on his way. Second text said Cody would be at my place between 1:00-2:00. That was very helpful since my appointment was 12-4. I believe Cody and his helper got to my place around 1:45. We had the recliner ready to go except we couldn't get the back off. No problem, they knew how to release the catch. The took the chair out through the side door off the bedroom. I gave them the instructions that came with the chair, we talked about all the features, recline in multiple positions, heat and massage. I signed the paperwork and they left. Overall it took around 15 minutes. Very efficient and well worth the money to have Load Up dispose of my recliner. I'll be sure to use them next time I need things removed.”

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Posted 3 weeks ago

“Excellent communication, did all that was promised efficiently, neatly, pleasant and polite. A pleasure to deal with.”

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Posted 3 weeks ago

“This experience was superb. Pleasant interaction with phone contacts. Quick schedule of move - came in less than 24 hours! Executed the move flawlessly. THANK YOU!”

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Posted 3 weeks ago

“This company is the best I’ve ever worked with and i have no complaints at all they are 100% i would recommend them to anyone”

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Posted 3 weeks ago

“I want to thank Michael for getting the job done. However it's a shame that I the customer had to help move my old mattress. LoadUp, you sent one man with a pickup truck and a hand truck to pickup a King Size Purple Mattress. Those Purple Mattresses are extremely heavy and flopping. It was impossible for him to do alone without causing damage to my property. To get the job done I was force to help him. Smh. That's not what I paid for. My New Big Fig Mattress better be great because now my back hurts.”

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Posted 3 weeks ago

“Great & quick service!”

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Posted 3 weeks ago

“Quick and painless!”

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Posted 3 weeks ago

“The worst company I ever have the bad experience to work with, I use to be a loader, The driver are treated like trash, we not have not right to speech and for any reason Load up hold your money and not want to pay the jobs you do for them, For is all about the customer, they treat the driver like workers machines, they are not care about the fact that you spend your gas, put miles on your vehicle and time, the worst experience as hard worker I ever have in my life, if you as driver need to make some extra cash, DO NOT DO LOAD UP, you are wasting your time and destroy your vehicle over nothing, is not work it.”

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Posted 3 weeks ago

LoadUp is rated 4.6 based on 5,721 reviews