LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,333 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,333 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Great communication, prompt service and customer focused service.”

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Posted 5 months ago

“Prompt courteous efficient ient.”

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Posted 5 months ago

“Would not recommend Load Up. They make you pay online when booking to have something removed and like I had to cancel because I no longer needed their services I was only refunded half of what I paid and I cancelled more than 24 hours before hand.”

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Posted 5 months ago

“Quick And Easy, Answered All Questions, Estimated Time Of Arrival A Was In That Time Period. Came In And Removed Listed Items. Just That Quick.”

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Posted 5 months ago

“The person who helped me was Mike, he was by himself but was able to load up my washer and dryer, couch, club chair & ottoman, coffee table, 2-drawer file cabinet, and 2 end tables in such a short time. I could hopefully donate some things I didn't need for my new place and get rid of some appliances that no longer worked. This is a wonderful service. Thank you!”

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Posted 5 months ago

“Great technician! On time and professional.”

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Posted 5 months ago

“Nice and quick service! Thanks”

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Posted 5 months ago

“Like that they give upfront pricing and online scheduling. However, beware that even if you cancel a week or more in advance they will still charge 20% cancellation fee.”

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Posted 5 months ago

“Great service, prompt and professional work. I will definitely book another job with LoadUp in the future. The only suggestion I have is to include a picture of the person coming to fulfill the order. Other companies I contract with supply this information and it is very helpful to be sure the person coming onto the property is actually supposed to be there.”

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Posted 5 months ago

“Loader showed up in record. Fast and efficient. Even offered donation for items. Highly recommended!”

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Posted 5 months ago

“Right on time, fast and quick service, same day service”

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Posted 5 months ago

“I scheduled a couch pickup the night before and they came within the timeframe provided. Chris and the other mover were friendly and efficient.”

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Posted 5 months ago

“He was really nice and quick”

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Posted 5 months ago

“The guy was great!”

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Posted 5 months ago

“They arrived within the time window they gave me. The crew was very courteous and professional. Started working immediately and had all the stuff moved out very quickly so I didn’t have to wait around long. Would highly recommended to anyone.”

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Posted 5 months ago

“Excellent service and on time . Highly recommended!”

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Posted 5 months ago

“Leonel was prompt and professional.”

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Posted 5 months ago

“Constant support, updated pick-up schedule, cell phone and text communication with the pick-up team, and quick removal of the couch. I'm very satisfied with the service.”

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Posted 5 months ago

“This company is an absolute joke. Terrible communication, terrible problem resolution. Canceled the job three times because they didn’t properly communicate with the actual loaders coming for the pickup. Forced me to take a trip across state to be there for the pickup at my rental and then never showed. I had already paid and then paid again and after over a week of wasting my time still hadn’t done anything. Worst experience ever..”

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Posted 5 months ago

“Excellent service with difficult product to assemble. Very satisfied with Richards work.”

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Posted 5 months ago

LoadUp is rated 4.6 based on 5,333 reviews