LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,334 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,334 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Erik Faiella and Vinny were both great--really pro-active about getting things out. They negotiated a narrow bulkhead door and did the impossible with an old dryer. Cleaned up after and did not leave until they were sure they had gotten everything right.”

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Posted 6 months ago

“I have had two orders, both of which has been cometed. I requested that they be delivered to Salvation Army in Santa Monica, ca. In both cases I requested the items to be delivered and a confirmation that the items were indeed delivered to Salvation Army in Santa Monica. To date that request has been ignored. I have discussed the issue several times with Ashley Riley, you Customer Service Representative without any success. Today after pickup of my table and pads, I saw the pickup truck pull away with the table upside down on a pile of junk. So is your company a FRAUD AND YOU DID NOT DELIVER MY ITEMS TO THE SALVATION ARMY?”

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Posted 6 months ago

“Harold and his wife did an excellent job of clean up despite taking two trips to complete the haul away. Fast and efficient.”

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Posted 6 months ago

“Right on time and very efficient. Excellent service.”

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Posted 6 months ago

“Couldn't have asked for a better team. Efficient, capable, great attitude.”

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Posted 6 months ago

“Great on time service”

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Posted 6 months ago

“The process was simple and quick.”

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Posted 6 months ago

“I was very pleased with LoadUp's service and the gentlemen who came to haul away my things. The men were courteous and reserved. They went about their business without delay and cleanly--now dings on the walls. They completed their work very quickly and were gone in no time at all. I especially appreciated the numerous updates leading to their arrival. I would defintely recommend LoadUp!!!! The service was well worth the money.”

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Posted 6 months ago

“Excellent job; very nice people.”

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Posted 6 months ago

“Very easy - booked prior day; was able to coordinate with the loader as he ended up coming later than we had planned, but I could leave the items outside and he left me a tax deduction form.”

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Posted 6 months ago

“This was my 2nd time using you guys. Thank you. Great company and price. The loaders have been polite and friendly and professional. 10/10. Thank you!”

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Posted 6 months ago

“They were very nice. Efficient and courteous.”

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Posted 6 months ago

“We had a pretty crappy experience from start to finish with loadup. We hired them to put together some furniture - three bed frames, 6 nightstands and two couches, for our new home. Two gentleman arrived and took about three hours to put together the first couch, so we knew this was going to be a long process. They completely messed up the couches (parts were on backwards, the filling for whatever reason they removed and replaced creating a super bumpy finish, etc). 9 hours later, they still hadn’t finished two of the bed frames along with two of the night stands so we sent them home as it was getting really late, and we have three children. We ended up messaging the couch vendor asking what we can do to fluff up the cushions and they ended up sending us a new couch, which my husband put together. It took him, and I kid you not, 25 minutes to put it together by himself - what took two people three hours (and incorrectly, no less). We still tipped them quite a bit as we felt bad they had been here for so long. We were super busy with the move (we moved to Florida from Canada, so not a small move) while still working, so I hadn’t had a chance to email loadup and give this account of my experience. Finally, I got an email on May 2nd asking for feedback on our service and I told them what happened. They offered me a discount on my next service with them which I definitely wouldn’t need again from them. I told them that what I think would be fair is a refund for what I paid for that wasn’t completed (two bed frames and two night stands). I don’t think that’s unreasonable - when you pay for a service, it kind of makes sense that you get said service, right? Apparently not, because I didn’t let them know within 24 hours (during a move to a new country with three kids - I’ve been a tad busy). I told them this and got no response - so clearly they only want feedback that’s positive and won’t do anything with the negative. They also clearly don’t stand behind their service and have terrible customer service - so maybe they’re fine for junk removal but I certainly wouldn’t recommend for furniture assembly. They caused way more stress, when we got this service to help alleviate it in the first place.”

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Posted 6 months ago

“Blaine went above and beyond! I highly recommend him. He is intelligent, personable and professional. Thanks so much”

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Posted 6 months ago

“Blaine went above and beyond! I highly recommend him. He is intelligent, personable and professional. Thanks so much”

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Posted 6 months ago

“Anthony and Natalie were very professional, efficient and provided exceptional service.”

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Posted 6 months ago

“WOW! A+ Super stars. So easy to schedule and they kept in contact with us via text when they were on their way, when they arrived, picked up and completed the job. We had a king size mattress and matching box springs that we had no clue what to do with until we found LoadUp online. They have awesome positive reviews and here's ours. We are 100% totally happy and more than satisfied with this company and service. :O) -- Location: Iron Station, NC”

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Posted 6 months ago

“Communication was clear and easy. On time and in the time frame I chose. Did a great job taking care of what I needed. Thank you!”

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Posted 6 months ago

“I have issue with the scheduling with Helix HOWEVER when it finally took place The service by Benjamin and Jack in Fort Collins Co was a 5 out of 5. They were utterly marvelous, professional and kind. Two fine men of whom you should be proud. My thanks to them and to you for hiring such men.”

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Posted 6 months ago

“Driver asked me to be ready by 7 am - 8 am. Checked up on 8 am no arrival. Tried to call several times, until I stated I wanted to cancel, then stated he would be here 9:40 am. I paid 114 for this?!! Should have called 1800 junk removal.”

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Posted 6 months ago

LoadUp is rated 4.6 based on 5,334 reviews