LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,330 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,330 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite . Loaded up in timely fashion . Told me they will be able to donate . Thank you.”

Helpful Report

Posted 4 months ago

“Quick an easy, good pair of guys that were nice and efficient.”

Helpful Report

Posted 4 months ago

“This is my first time using LoadUp and they are were on time and the people are so friendly. I did not any issues and their prices are better than I have found elsewhere.They respond in a very short time of placing an order Will always use and refer them.”

Helpful Report

Posted 4 months ago

“Rayan and his partner were amazing!! They were prompt, extremely professional, friendly, and removed our large couch and oversized chair in less than 15 minutes! Look no further than LoadUp. Their prices are so affordable. 800 Junk quoted a fee that was 3X the amount we paid! If we ever need to have furniture removed again, we're calling LoadUp!!!”

Helpful Report

Posted 4 months ago

“UNPROFESSIONAL THEY DIDNT EVEN FINISH MY ORDER and the loader said he is not going back to finish the order”

Helpful Report

Posted 4 months ago

“Amazing service, fast and all completed at a fair price. I will for sure be using their services once again! Thank you!”

Helpful Report

Posted 4 months ago

“Good service. Arrived on time!”

Helpful Report

Posted 4 months ago

“Ronald and crew member did a great job! Actual pick up time was delayed but we requested same day service and had no problem waiting. Would use the service again. Thanks!”

Helpful Report

Posted 4 months ago

“Well, this is simple as Dorien very professional call gave me estimate time when he was arriving and they got to work and got out with my sofa and loveseat within minutes and I appreciate everything they did. They didn’t scar the walls or anything like that lol”

Helpful Report

Posted 4 months ago

“I have used LoadUp in the past and they are always on time and the people are so friendly. Never have had an issue and their prices are better than I have found elsewhere. They respond in a very short time of placing an order and sometimes can even be early! Will always use and refer them!!”

Helpful Report

Posted 4 months ago

“I wasn’t able to answer phone when driver called to confirm pickup. Driver cancelled the pickup and did not communicate this. When no one showed up I contacted customer service. The agent apologized and scheduled for next day pickup and promised to take 10% off charges for the inconvenience. The pickup was in late May and I have followed up twice when the discount credit did not show up. Both times I was promised that the credit would be sent in 3 business days. That was over two weeks ago and still have not received credit”

Helpful Report

Posted 4 months ago

“the company was good , but the loaders were great they deserve 100 stars”

Helpful Report

Posted 4 months ago

“Load Up was extremely easy to work with. They were able to pick up my refrigerator the very next day. Nathan, the loader, was friendly and very efficient. Highly recommend!”

Helpful Report

Posted 4 months ago

“The decision to hire someone to remove my old mattess and boxspring was spontaneous. I decided to hire LoadUp because they gave me an upfront online price and they could do it the same day. Excellent service. The technician was prompt, quick and efficient. I will definitely use LoadUp again.”

Helpful Report

Posted 4 months ago

“In 109 degree weather, Mr. Salvador was both quick and efficient with an amazing personality! Will use again and refer!!!”

Helpful Report

Posted 4 months ago

“Loved Charles and Marcus. They were professional, kind and hard workers. I enjoyed what they did and just getting to chat with them”

Helpful Report

Posted 4 months ago

“Still waiting for promised credit. Driver cancelled delivery when I wasn’t able to answer his phone call to confirm pickup. He did not leave a voice mail message. Did not communicate cancellation. Load up apologized and gave me a 10% credit and a next day pickup. Have been waiting for this credit since end of May. Told twice by Loadup credit would be processed.”

Helpful Report

Posted 4 months ago

“Amazing service!! Next day pickup, and pleasant, careful loaders! Highly recommended!!!”

Helpful Report

Posted 4 months ago

“What an easy process. No lifting, no moving items to curb. Great customer service. Gary was our loader and did a wonderful job. He was very careful moving our large items out of the house. He was very respectful and courteous. Very professional.”

Helpful Report

Posted 4 months ago

“Amazing service!! Next day pickup, and pleasant, careful loaders! Highly recommended!!!”

Helpful Report

Posted 4 months ago

LoadUp is rated 4.6 based on 5,330 reviews