LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,328 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,328 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Very professional. Thoroughly removed the junk requested. thank you Loadup!!”

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Posted 2 months ago

“Pick up was on time.”

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Posted 2 months ago

“Great service, careful removal and friendly guy. Will use again.”

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Posted 2 months ago

“Isaiah was great!”

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Posted 2 months ago

“This load up employee not only worked by himself but made me feel that he was very confident with putting my furniture together. He was so tired but smiled and laughed as he did bis job professionally. I hope you have other employees like this one because he has very big shoes to fill. Whatever you are paying him, you may want to dig just a little deeper.”

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Posted 2 months ago

“Loaders came right on time and did a great job. Email communication from LoadUp was very helpful, but I wish the loaders had had a checklist of the items I had promised. I forgot to give them one item, which was my mistake but would have been avoided if they’d worked from a checklist.”

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Posted 2 months ago

“Excellent service from start to finish. I was kept informed, the guys were courteous, and arrived on time. Karthika was helpful, and gave me all the info I needed when I called for service.. I would definitely recommend LoadUp for your hauling needs.”

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Posted 2 months ago

“I went online to reserve my order for a recliner pickup for the next day. They arrived the next morning (early even!) and moved with fast efficiency. The workers were very professional, the price was reasonable, and the process was seamless. Thank you LoadUp! I would definitely use your services again.”

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Posted 2 months ago

“Great team! Arrived on time, moved items out quickly. Very polite people. Definitely recommend this company!”

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Posted 2 months ago

“very fast and respectful, was nice, in and out within 5 minutes would recommend to anyone”

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Posted 2 months ago

“Very happy with the service! Overall good communication from the LoadUp platform and via mobile. The team arrived in the time window communicated, were very friendly, and immediately went to work. They accommodated getting a recliner out of a tricky basement entry to the backyard with no issue or complaint and made quick work of the other items including chairs, dresser, and queen mattress. I asked that they stay clear of a low hanging tree near the front porch and were very careful and accommodating. Very happy with Brandon and Javier's service and would definitely use LoadUp again.”

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Posted 2 months ago

“Loader was great, arrived on time, courteous, efficient and strong. Worked very fast.”

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Posted 2 months ago

“Picked up the TV, but did not take the TV box that also needed to be disposed of.”

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Posted 2 months ago

“Excellent!”

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Posted 2 months ago

“Responsive, respectful, and prompt! Will definitely use this service again. Thanks Phillip and team! 🤠”

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Posted 2 months ago

“I reached out today for a pick up of 2 couches, gave me a guaranteed quote and did same day pickup. Their services we great along with their customer service. The woman I spoke too on the phone was courteous. The men who showed up 2 hours after I called were professional and fast! Will definitely refer them and reach out to them when needed again! Thank you for your fast and great service! Oh and they text when they are on their way and when they arrive, great thing was I didn't have to be present. Thanks guys!”

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Posted 2 months ago

“Very nice guys that came out to the pickup”

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Posted 2 months ago

“I booked this service to pick up bedframe, chest of drawers, dresser w/mirror and nightstand. The next day I changed the order after using the form for someone to contact me. Told them the order should reflect just a dresser w/mirror and recliner. Also emailed the change. They requested I pay $52.25 more to pick up the recliner, which I paid; although I should have received a refund from the original order. I also wanted to know what my refund would be, which no one could tell me. I called again the next day to find out about my refund. After being transferred 3 times I got disgusted and told them to cancel the entire order and refund my money. While waiting on the phone I booked another company and they came and picked up the items same day. Now I was told that they would only refund me 80% of what I paid. What a rip off.”

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Posted 2 months ago

“The gentleman where professional, highly skilled in there work and displayed a good disposition.”

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Posted 2 months ago

“On time! Great service!”

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Posted 2 months ago

LoadUp is rated 4.6 based on 5,328 reviews