LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,597 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. On time, fast, efficient, respectful.”

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Posted 2 months ago

“Very nice people, great service! 10/10”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“Service was prompt and team was very professional”

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Posted 2 months ago

“Great guys and very friendly. Made this a very easy process!”

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Posted 2 months ago

“They weren`t that experienced . they did not know how to separate the two beds as far as paring. I had to call the salesman and he told them what to do. Also they didn`t know how to put the head boards on correctly. I had to redo them myself. I blame you though for not training them properly.”

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Posted 2 months ago

“Great guys and very friendly. Made this a very easy process!”

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Posted 2 months ago

“Alan was was extremely professional! Thank you very much!”

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Posted 2 months ago

“Hard workers!”

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Posted 2 months ago

“My original appointment was for 12 noon. At 12:30 I called to see what...my team was not going to arrive for 6 hours after my original appointment! No warning. I did reschedule for the next day. 8 am appointment turned into 9:50 am. Dont expect prompt service! On the plus side, team did arrive (although late) with extra helpers. Job was completed.”

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Posted 2 months ago

“DONT USE THIS COMPANY. This is a 3rd party company. They charge more than local company to send out a local company to only pickup certain items instead of everything. Find an actual local company and they will pickup everything for less. Then this company says they charge you up front so there's no haggle pricing when driver comes. When my driver got here, he said he was only picking up certain items instead of everything. We spent 1 and a 1/2 hours on phone with loadup trying to charge us extra. This company is horrible. STAY AWAY OR PROCEED AT YOUR OWN RISK. YOUVE BEEN WARNED.”

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Posted 2 months ago

“Very good service .. Akin did a terrific job .. arrived early in fact .. very happy”

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Posted 2 months ago

“Yudiel was extremely professional, efficient and polite. They removed all my items quickly and were on time. I would HIGHLY recommend this company and give a big thumbs up to Yudiel and his helper.”

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Posted 2 months ago

“Darrell and Roxanne were lovely to meet, and very good at their job. Thank you!”

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Posted 2 months ago

“Darrell and Roxanne were lovely to meet, and very good at their job. Thank you!”

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Posted 2 months ago

“The customer service was very good. The loader was very nice and I felt bad that the guy was working by himself and had such a great attitude. Nice guy”

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Posted 2 months ago

“Jamal is amazing! He literally single-handedly, removed the washing machine from my home, taking care not to ding or hit any walls. He protected the stairs so that he wouldn't scratch them as he took the washing machine from the house. He was polite, respectful, and very professional! I highly recommend Load Up!!”

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Posted 2 months ago

“This is the second time I have used LoadUp this year and both times have been a breeze. You will get a window of time for their arrival, and they send messages to keep you updated. They are very reliable. I highly recommend.”

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Posted 2 months ago

“Excellent service and arrived earlier than expected”

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Posted 2 months ago

“Very good service .. Akin did a terrific job .. arrived early in fact .. very happy”

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Posted 2 months ago

LoadUp is rated 4.6 based on 5,597 reviews