LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,327 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,327 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“LoadUp was exactly what we needed when we switched out our mattress! They were great to work with. Flexible availability, quick, and friendly.”

Helpful Report

Posted 1 month ago

“Both the men were so polite, friendly and helpful, very eager to please, thank you”

Helpful Report

Posted 1 month ago

“i was greatly appreciated of the service in such a short notice.The employee I spoke to that picked up my load was so pleasant and I greatly appreciated him keeping his promise in calling me when the job was done .This was my first time using Load Up and it won’t be my last time if I ever need another load removed and I will certainly tell my friends and family.”

Helpful Report

Posted 1 month ago

“Very cordial and efficient. Wished they could have donated a perfectly good mattress especially during the Gulf Coast crisis.”

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Posted 1 month ago

“Guys were fantastic!”

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Posted 1 month ago

“Tony and Phil were a great team! They were very professional and friendly. They had our bed assembled in less than an hour. We are very pleased! Thanks again to Tony and Phil.”

Helpful Report

Posted 1 month ago

“Very diligent, worked hard and into the night to get everything cleaned up. Friendly and followed instructions. Will definitely use them again.”

Helpful Report

Posted 1 month ago

“Very diligent, worked hard and into the night to get everything cleaned up. Friendly and followed instructions. Will definitely use them again.”

Helpful Report

Posted 1 month ago

“I never take the time to leave reviews, but this was such a hassle, I feel a civic duty to warn others. The time windows and dates they give are a total joke. It cost $120 to get them to come and take a queen size mattress and involved waiting around for two full days at home, and at the end of the second day, they wanted to postpone to another day yet again.”

Helpful Report

Posted 1 month ago

“LoadUp was scheduled to pickup & remove an old mattress between 8am-12pm this morning. I checked the status online at 7:30am just to make sure everything was on track and they had updated the estimated pickup time to 11am-12pm! I was relieved that I wouldn’t be trapped at home for half of the day and could take my dogs out for a long, relaxing walk. LoadUp called me around 10:30 to let me know that they were on the way. They arrived at 11:15am! 2 very nice men hauled away my old mattress. It didn’t take more than 10 minutes to do it either. So, to make a long story short, LoadUp said they would pickup & haul away an old mattress, they arrived on time, and they did a really good job!!! Oh yeah, the price was very reasonable too!”

Helpful Report

Posted 1 month ago

“Nicest hard working folks! Quick pickup and no issues at all. ! Great job!”

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Posted 1 month ago

“Once again, Rodolfo and LoadUp have helped make disposing of old furniture and assembling new as easy as possible! We are so very grateful we found them!”

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Posted 1 month ago

“On time, professional and great service!”

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Posted 1 month ago

“The guy did good, got here around 12:30”

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Posted 1 month ago

“Excellent. I highly recommend the Load it Up service. The two young men, led by Kaden, arrived on time with a friendly and courteous manner. They were careful and got everything I contracted into the truck, transported to my destination without delay, and moved it all into my new residence. The fees were reasonable. I'm very pleased.”

Helpful Report

Posted 1 month ago

“Arrived on time, two excellent workers that did great job. Price was very reasonable. We recommend Loadup”

Helpful Report

Posted 1 month ago

“I really like the service I had received. They were professional and priciest.”

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Posted 1 month ago

“Brilliant. They were careful getting in vand out. Very careful with the treadmill and weight macjinrharriet”

Helpful Report

Posted 1 month ago

“Great job, would choose LoadUp again.”

Helpful Report

Posted 1 month ago

“They were excellent. On time courteous and professional, they got the job done very quickly.”

Helpful Report

Posted 1 month ago

LoadUp is rated 4.6 based on 5,327 reviews