LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,328 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,328 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“On time. Courteous. Great”

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Posted 2 months ago

“The gentleman where professional, highly skilled in there work and displayed a good disposition.”

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Posted 2 months ago

“Super easy! On time. Great communication. Took care of everything.”

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Posted 2 months ago

“I was initially dismayed when I was told that my pickup what happen between 8:00 am and 8 pm which meant that I might spend the entire day waiting for it. Instead, my loader contacted me at 10:30 am to say that he would arrive soon. He kept in good communication with me and arrived a short time later. The pickup was efficient, and I was left with the remainder of the day for my other tasks.”

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Posted 2 months ago

“Awesome service! On time and great text arrival messages as they were on there way!! 🤩”

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Posted 2 months ago

“Outstanding! I live in a town house that requires at least one flight of stairs to get in and out - no donation service would help me. Load Up’s crew came and got everything out in a timely manner, were extremely polite and cautious of my things, and even helped me move a few things that I couldn’t do alone.”

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Posted 2 months ago

“My first time and sure won’t be my last, the customer service was very professional and answered all my questions and was very patient with me. I had a very prompt pick up, the driver was so calm and professional . The service overall experience was excellent, you value and more than great value for your money. I recommend using Loadup.”

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Posted 2 months ago

“Friendly, quick and accommodating. Very easy process. Thank you!”

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Posted 2 months ago

“Great response. Very friendly. Professional! Outstanding!!”

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Posted 2 months ago

“Smooth transaction online. Immediate and follow-up communication with several people including Juan and Patricia. Juan kept me informed of his progress along his route. He and Henry were friendly and efficient in picking up our load. Left the site cleared and debris free. Couldn't be happier with this service. Would highly recommend LoadUp.”

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Posted 2 months ago

“The loaders were very careful. They got things out promptly and we were amazed at how organized they were.”

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Posted 2 months ago

“The guys arrived bang on schedule and then worked hard until loading was completed. The loaders were polite and affable. We were able to add extra items to our load and pay for them by credit card. It was a very satisying experience and I will recommend load up to my friends.”

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Posted 2 months ago

“This was great . I would use them again if I have big items ..”

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Posted 2 months ago

“Omg I had Jason, he was the best in the world. Hospitality efficiency and accuracy. The best hands down.”

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Posted 2 months ago

“Sam and his help were great”

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Posted 2 months ago

“Harold and his son did an excellent job. Were here on time very neat and put together replacement frame. I tested it and it’s great. Thanks Load up John T”

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Posted 2 months ago

“outstanding service from start to finish. My initial query was responded to within a half hour. Prices very reasonable. The crew that picked up the furniture texted to confirm, gave us an ETA, worked efficiently and were all around excellent. I highly recommend LoadUp”

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Posted 2 months ago

“Shawn arrived exactly when he said he would and quickly loaded our treadmill in his truck. Excellent, friendly service!”

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Posted 2 months ago

“The two gentlemen that came were super polite and respectful of the property. Will definitely use them again.”

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Posted 2 months ago

“Very easy to schedule, pay and track pick up progress. The crew were very careful and efficient in removing our couch.”

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Posted 2 months ago

LoadUp is rated 4.6 based on 5,328 reviews