LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,616 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,616 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“DO NOT pay upfront!! They are quick to charge you upfront but not to fully refund you. After online quote website was glitching and order processed as Small load instead of Medium load then I called in and rep asked me for pictures to better customize pricing, and then he took more than 1 hour to review the pictures. Quote came back way higher than expected, I decided to cancel and then because more than 1 hour has passed (not my delay) I got a 20% cancellation fee Lol, what a setup. Shame on LoadUp!! and is not all about money, it's about the way you handle it and we were just starting Lol, I can't imagine what else I would have been exposed to during the rest of the service. No thank you.”

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Posted 1 year ago

“LoadUp was a great find. I made arrangements the night before for pickup of mattresses and some other items the next day. Customer service was top-notch. Garvi was my assigned pickup man and he was wonderful - prompt, professional, helpful and courteous. LoadUp prices were quite reasonable as well. I would be happy to recommend them to anyone seeking this type of service.”

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Posted 1 year ago

“Professional, courteous, punctual”

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Posted 1 year ago

“Roderick from LoadUp was very professional & helpful!”

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Posted 1 year ago

“Load up was great. Ronald and his partner came out and took my king size mattress off the second floor in no time at all, and we're very friendly while doing it. Would definitely recommend them to anyone!”

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Posted 1 year ago

“The guys did well in removing all of my unwanted stuff. Brandon who looked very exhausted did most of the job because two other guys came in late. Service was good and customer service was great in assisting me throughout the process.”

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Posted 1 year ago

“Ron was very professional ! On time and fast with loading our item. Such a awesome loader to have working for you. Thanks again Ronald.”

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Posted 1 year ago

“We called in the evening for a pickup of a sleeper sofa the next day. The movers were prompt, efficient, and pleasant. They kept in touch prior to the move and the pick-up could not have gone more smoothly. We were pleased with the entire process and would use them again.”

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Posted 1 year ago

“Arrived within time window. Courteous and quick. Great service”

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Posted 1 year ago

“Two young men were on time, removed a couch and a sleeper couch in about 10 minutes this morning. They were friendly and efficient. I will use this business again.”

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Posted 1 year ago

“LoadUp was great. They were able to come early than scheduled and the two gentleman that loaded were great. Had everything taken care of in a short amount of time. They were very polite, efficient and helpful.”

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Posted 1 year ago

“Awesome service. Awesome individual Geraldo. Thank you”

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Posted 1 year ago

“Horrible company with bad customer service! Loader was over 5 hours past their 4 hour window for service. When I tried to cancel I was told I would be charged 50% for cancelling on the same day! Very rude and unprofessional people!!!”

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Posted 1 year ago

“Very quick, very professional and overall exceptional”

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Posted 1 year ago

“Arrived on time in the estimated window, gave a call ahead, and the guys were friendly, funny, strong and quick! Thank you!”

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Posted 1 year ago

“Frank was very helpful in setting up our Deal Bed and removing the old one. When one of the remotes didn't work he spent the time to read the instructions and link the remote. We appreciate the extra effort.”

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Posted 1 year ago

“Efficient, on time pleasant”

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Posted 1 year ago

“Kevin and his assistant were very quick and professional when removing our old furniture from the second floor of our home. This is the second time in the last few months that I have used LoadUp and both times the gentlemen who came to remove items from our home were very polite, professional, and careful not to damage any walls, doors, etc., in our home during the removal of items. I will definitely use them again.”

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Posted 1 year ago

“bad makes the word really nice no service no pick up just talk no action, no work”

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Posted 1 year ago

“This was the absolute worst experience. 1. The movers were an hour and a half late after they told me they would arrive by 10am. 2. Between LoadUp and the movers they selected there was NO communication in regard to securing the walls with cardboard as it stated in the moving agreement provided to them and mind you, they signed the agreement 3. The contracted movers that LoadUp selected had to some back a 2nd day and STILL did not remove everything as they were paid to do and their response was " my truck is full" 4. I had to hire another moving company to come and finish the job and of course pay more money 5. Communication with customer service SUCKS!!!!!! 6. You are literally gambling if you choose this company. They contract your job out and good luck with who you get. I would not recommend this company to anyone. Moving is already stressful but to have to move an office adds a higher level. This whole experience with this company was something I would not wish on my worst enemy!!! BUYER BEWARE!!!!!!! If I could give less than 1 star I would.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 5,616 reviews