LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,613 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Driver was prompt and very communicative!”

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Posted 10 months ago

“Jeffrey was the young man that picked up a recliner for me. He was very professional and courteous. I would definitely use this service again. From the time I placed my order until it was completed communication was great and made the process very easy.”

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Posted 10 months ago

“Great job Joseph! Thank you”

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Posted 10 months ago

“The two guys from LoadUp came on time, quickly took off the legs and pillows of couch and moved it out of my house in minutes. They were both very nice, I would recommend to friends that need to move furniture!”

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Posted 10 months ago

“They came early which was great. Removed a mattress and box spring. Did a great job and were friendly.”

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Posted 10 months ago

“This is the second time I've used LoadUp. Both times, they arrived within the period they promised, and they removed the furnishing quickly and without any damage to other furniture or the apartment.”

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Posted 10 months ago

“The personal who did the pick up were super friendly and helpful! I would recommend these people who picked up this mattress to anyone!!! FIVE STARS*****”

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Posted 10 months ago

“Quick efficient! Excellent service. Highly recommend.”

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Posted 10 months ago

“If there was an excellent button I would have checked it. From the time I was informed of the arrival time and when they got here was right on time. The two young men that picked up the chair was very kind and professional. Would call again if needed.”

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Posted 10 months ago

“Very professional!!”

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Posted 10 months ago

“The gentlemen that came here were very professional and very nice. Their efficiency and hard work got everything done in record time and I will surely call on LoadUp again when I get some other things I need removed ready to go. I am very pleased with your company!”

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Posted 10 months ago

“I booked and paid. Less than an hour later my neighbor want my sectional. I canceled less than 3 hours and I still get charged 20% fee. Never use you guys ever again”

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Posted 10 months ago

“The pre-commitment went fine and negotiating the price was very fair. The day before and the day of the move was good with enough communication letting me know when someone would arrive. The people who moved my sleeper couch and loveseat did a great job and were personable. THEN.... I got a call an hour after the pick-up and was told that because I had two flights of stairs they wanted permission to charge me more money for lying to them. Um, I live on the second floor and there are about 13 steps to my condo. Yes, one of these is a landing and because its a landing that means there are "2" flights. Their would be the same number of steps if the "flight" was straight. Also, having the landing made it easy for the remover to readjust and safely move my heavy sleeper couch. I was happy and ready to recommend the service to friends but now I see that they try to nickel and dime you. I was never told about the "2 flights" until after the removers left. They left a bad taste in my mouth with a experience that could have been better.”

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Posted 10 months ago

“LoadUp scheduled a time to assemble a bed for me, between 12:00 and 4:00 on Friday. Friday morning I was contacted and told they had an issue, could I be flexible and extend time from 8:00 to 8:00. It was an inconvenience, I cancelled appointments, but I agreed. After sitting home all day, at 3:00 I was advised I am out of their area and they cannot set up the bed. Very disappointed in how this was handled.”

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Posted 10 months ago

“They were so helpful and I love that yall don’t just take it to the dump you use what yall can and reuse if it can be reused!”

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Posted 10 months ago

“They were so helpful and I love that yall don’t just take it to the dump you use what yall can and reuse if it can be reused!”

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Posted 10 months ago

“On time and quickly done! 😊”

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Posted 10 months ago

“This was my first time using LoadUp and it was a great experience. I was sent a text from the time the loader was en route to when he actually arrived. Bobbie and his associate were wonderful. I had 8 items to be removed and they were in and out in no time. I will definitely be getting this company again because I have more junk that needs to be removed. I highly, highly recommend this company.”

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Posted 10 months ago

“The pickup was completed as promised and I was kept informed every step of the process. LoadUp performed as they said they would and I have no hesitation about recommending their service. Two thumbs up!”

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Posted 10 months ago

“I think it will make me rich, believe me”

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Posted 10 months ago

LoadUp is rated 4.6 based on 5,613 reviews