LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,336 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Tim and his assistant were great. Arrived during the stated time period and were quick and efficient. Would highly recommend them.”

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Posted 6 months ago

“These guys were unbelievably very fast, careful and so respectful. I would definitely recommend load up to anyone who needs product to be picked up.”

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Posted 6 months ago

“The team arrived on time and were very professional and friendly. They did a good job setting up the new bed.”

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Posted 6 months ago

“Fast, polite, and courteous. 5 out of 5 stars, will recommend to others.”

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Posted 6 months ago

“I was extremely impressed with the service. Michael called to inform me that they were 15 minutes away. He arrived on time, efficiently removed a large cabinet and a loveseat. He was friendly and took great care not to damage anything while moving the items. I will definitely use LoadUp again, and will recommend them to all my friends. Excellent experience!”

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Posted 6 months ago

“These 2 were great. Would like to have them again. Very polite and efficient. setup in less than an hour. And connected the adjustable and showed how to operate. Thx. David and Diana Myers.”

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Posted 6 months ago

“both men were super nice and did a great job .”

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Posted 6 months ago

“They're fantastic”

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Posted 6 months ago

“Wow!! They were great! They were able to get a large, very heavy king size mattress up the steps and out of my house. They were very quick and very efficient.”

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Posted 6 months ago

“Awesome service. Quick and convenient.”

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Posted 6 months ago

“Excellent service. I had my doubts when they pulled up with a van. But they got everything in it with room for a little more. They were fast and polite.”

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Posted 6 months ago

“Today I had the distinct pleasure of working with LoadUp today for a simple couch removal. I was assigned a worker for my removal at 8:10 Am. 7.5 hours later I noticed that the tracker is not working. I reached out to customer service only to be informed by Max & Aaron that whomever was supposed to complete my service is out sick and that there isn't anyone in my area to do this service. I begrudgingly completed the service myself and since their service was no longer required due to their lack of availability, I asked for a refund. I was informed by Max that I would only receive half of total funds rendered for the service due to them cancelling the reservation since they were no longer required. $80 was paid for a service that wasn't even assigned or completed. Please look elsewhere for any of your item removal needs. This was a complete waste of time and money. Customer Service is also a text only service & did respond to my inquiries very quickly until I asked about a refund.”

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Posted 6 months ago

“I was not able to be at my aunts place for pick up and the driver called once he was there to just verify everything that needed to be picked up. Much appreciated that!!”

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Posted 6 months ago

“LoadUp provides such an excellent service! Sometimes you just need some help moving "stuff" around, without the hassle of hiring a moving company. I will definitely use this company again.”

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Posted 6 months ago

“The service was very good and the team was very polite , well behaved personalities. Thanks again”

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Posted 6 months ago

“Next day service, thank you”

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Posted 6 months ago

“Jorge was amazing. We had an appointment from 8-12. He contacted us in plenty of time to tell us he was on a call that was going to take a lot longer then they thought, just incase we had to run errands or go to work for a while. He texted us when he was on the way and when he arrived. The team was nice, thoughtful and very helpful. Would so recommend them to anyone.....”

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Posted 6 months ago

“Communication was fantastic. Driver notified prior to pick up. Everything went on time and smoothly.”

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Posted 6 months ago

“Fuad was very nice and professional and fast! He was done in no time!”

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Posted 6 months ago

“The gentle were excellent.”

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Posted 6 months ago

LoadUp is rated 4.6 based on 5,336 reviews