LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,971 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,971 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Originally quoted price of $94…..then charged $104…..pickup was to be Thursday 12-4:00… No pickup until Friday 3/28….”

Helpful Report

Posted 1 week ago

“My original window was 7-8 pm. I got a text that they were on their way at 6:09 pm, and then they didn’t show up until 8:40 pm. They said there was an accident that slowed them down. I called at 8:10 because I hadn’t heard anything from them and they said they were a few minutes away, and still didn’t show up for 30 minutes. They didn’t seem super prepared or professional. It was overall a very frustrating experience.”

Helpful Report

Posted 2 weeks ago

“Originally quoted price of $94…..then charged $104…..pickup was to be Thursday 12-4:00… No pickup until Friday 3/28….”

Helpful Report

Posted 2 weeks ago

“Originally quoted price of $94…..then charged $104…..pickup was to be Thursday 12-4:00… No pickup until Friday 3/28….”

Helpful Report

Posted 2 weeks ago

“My pick up window was 8-12 in the morning. i had 11 items and book the appointment a week ahead of time. First contact was 9:30am when i reached out to them, their estimate was 12 noon. At 1:30pm i reach out again and they said 2-3pm. They showed up at 2:20. I wasted a whole day sitting at home for them to come. Not happy at all. I had all items in my garage for them. I can't imagine giving them more business unless you just have to have mattress disposed of.”

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Posted 1 month ago

“They were nice enough guys but clearly not professional movers. They had a hard time getting furniture out and had to take it apart (we got it in without needing to do that). In the process they scratched the door jam and wall in the house in several spots. They also left deeper marks in several areas by the door. We cleaned it up but will need to do touch up painting.”

Helpful Report

Posted 1 month ago

“We paid $180 for removal and set up of a king size mattress. You sent one man for an obvious 2 man job. Therefore to make this happen my 67 year old husband had to help remove and set up the new mattress. Maybe the loader could have done it himself, but, it would have meant dragging the mattress and would have scratched our new hardwood floors. And that would have been a disaster. Disappointing.”

Helpful Report

Posted 1 month ago

“Crew was inexperienced and did not know how to handle a problem with the order when it was unpacked. Box spring was defective and crew did not know how to address the issue. Crew was not equipped with shoe covers and it was raining outside.”

Helpful Report

Posted 1 month ago

“Although the two men who came to move a heavy upright piano were courteous, they were unable to perform the task without the help of my husband's assistance and additional supplies. We had clearly communicated the size and weight of the piano when we set up our appointment; at the very least, three men should have been assigned to this task - and had additional supplies to aid in moving this large, heavy item. After contacting customer service, I was offered a small refund but felt it should have been a third of the cost since my husband was the third helper. The goal of removing the piano was met (somewhat safely - our hardwood floor suffered scratches), but I was disappointed and dissatisfied with the communication aspect- as this issue could have been easily resolved.”

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Posted 1 month ago

“I love that I got someone to come out the same day to help us remove furniture. However, the time frame given was 8 AM-8 PM and the loader did not arrive until 11 PM. The LoadUp team responded quickly to my questions about our order, but they also sent multiple messages stating that the furniture had been picked up when it had not been picked up yet. The driver also informed be that their ETA was 8:38 PM. The big issue here is the lack of communication from the driver.”

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Posted 2 months ago

“Try dealing with a business that actually does the work vs a business that outsources the work. When the actual movers came they said they weren’t able to take everything that was itemized in the contract. Loadup should have arranged another truck. This was a whole house cleanup.”

Helpful Report

Posted 2 months ago

“I want to thank Michael for getting the job done. However it's a shame that I the customer had to help move my old mattress. LoadUp, you sent one man with a pickup truck and a hand truck to pickup a King Size Purple Mattress. Those Purple Mattresses are extremely heavy and flopping. It was impossible for him to do alone without causing damage to my property. To get the job done I was force to help him. Smh. That's not what I paid for. My New Big Fig Mattress better be great because now my back hurts.”

Helpful Report

Posted 2 months ago

“They said they would deliver between 8 and noon. Showed up at 4:15. The guys were great but I wasted a day waiting.”

Helpful Report

Posted 3 months ago

“I was given an 8 to 12 pickup slot. At 11:30 I called loader to verify. He said he was 55 miles away and be at my house at 12:30. He arrived at 12:40. He never bothered to call me and say he was running late. Not acceptable.”

Helpful Report

Posted 4 months ago

“Very disappointed. Did not want to bring a twin bed down the stairs without extra compensation. My daughter and I brought it down and put it beside their truck. We were charged $65 for that. Also wanted $100 to undo a few screws to remove a desk top to be able to move it. We undid most of the screws as well. All in all, a very expensive option.”

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Posted 4 months ago

“The service was easy to book online and prices were fair. However, the service was poor. The gentlemen that came rested the sofa on our landscaping lights. When my husband told them they were on it, the guy responded it doesn’t matter. They broke our security sign and a high pitched sound device to keep cats away. So, the cost of the service was more in order to replace broken items because they were careless.”

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Posted 4 months ago

“They are driving me absolutely insane. The service was fine, but they call, text and email me multiple times a day asking me "how they did" and I've asked them to please stop contacting me after I told them the service was fine. PLEASE FOR THE LOVE OF G-D STOP CONTACTING ME.”

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Posted 4 months ago

“Supposed to arrive between 8am and Noon. Wasted my whole day. They finally arrived at 5:30pm. No apologies nothing.”

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Posted 5 months ago

“My loaders were not prepared with tools when my order stated I needed disassembly. They instead asked for a tip to break the piece apart. The loaders left gouges in my hallway and stairwell that my landlord is mad about. I told the loaders they could come back with the tools they needed and they told me to take it up with the company and then left.”

Helpful Report

Posted 5 months ago

“I never take the time to leave reviews, but this was such a hassle, I feel a civic duty to warn others. The time windows and dates they give are a total joke. It cost $120 to get them to come and take a queen size mattress and involved waiting around for two full days at home, and at the end of the second day, they wanted to postpone to another day yet again.”

Helpful Report

Posted 6 months ago

LoadUp is rated 4.6 based on 5,971 reviews