LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,971 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,971 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was great after the loaders arrived. No complaints about anything. The only negative was they arrived 1hr 44min late. I was notified at the time they were supposed to arrive that they would be late due to a flat tire in route.”

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Posted 1 week ago

“The guys that picked up my junk couch were awesome, very polite and even when they had to move a heavy piece of furniture out of the way they asked me where I would like it, they didn’t have to do that. The only reason I gave it 4 stars is because of scheduling. I originally had it scheduled the day before but the called last minute to reschedule next day, I had to take time off again to be there in that 4 hour window.”

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Posted 1 week ago

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Posted 1 week ago

“Excellent service, patient and friendly workers. Onesimus Thomas and his helper were great! Would definitely recommend them.”

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Posted 2 weeks ago

“Nice job fast”

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Posted 2 weeks ago

“All’s well that ends well. Communications day of delivery was not the best. Seemed to be some confusion with multiple drivers assigned to pickup. Did not receive ETA until late in the assigned delivery window resulting in sitting around for three hours forty five minutes waiting for the truck to arrive. Could have used that time to run a few errands. Once the truck arrived guys were great, very friendly, personable and professional. Thank you.”

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Posted 1 month ago

“We were satisfied for the work they did. Happy there was a service that could take our things we didn't want.The guys were very nice and hard working.”

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Posted 1 month ago

“Our pick up was delayed with no follow up from the driver. We finally got service the following day . I rated the service a 4 because although the driver failed us, the company stayed in contact with us and completed the order promptly the first thing the following day.”

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Posted 1 month ago

“The service was fast and respectful 🙏🏽 great job! I would recommend to others”

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Posted 1 month ago

“Missed out on the 5th star because nobody asked about stairs when I was booking the pickup, and it cost an extra $20 afterwards for 2 flights of stairs. Other than that, no complaints. Booking was easy. Michael (the driver) communicated really well. He arrived on time and was friendly and professional. I would definitely use the service again, just would ask about extra charges!”

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Posted 2 months ago

“Great customer service. Will use him next time.”

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Posted 2 months ago

“Great service when moving and clearing out things. A bit pricey, I thought, but I liked that they will pickup paints, which saved me a lot of time during a busy move.”

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Posted 3 months ago

“The loaders were not reachable.not even the main office could reach them.”

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Posted 3 months ago

“A great service review focuses on what made the experience positive, and can include details about the customer service, product, or atmosphere”

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Posted 3 months ago

“Very good price. The movers were great. My issue- miscommunication through the app. My text/email received delivery day included the driver, his number & my pick up time 12-4, however it also stated your driver is on the way. I tried the number 3x it went to VM each time. I called customer service they could not reach the driver but reassured me that my items would be taken between 12-4. The workers arrived as scheduled but I did not receive a call 30 minutes ahead as stated in the app.”

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Posted 3 months ago

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Posted 3 months ago

“The delivery guys were on time and very accommodating and careful.”

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Posted 3 months ago

“It was a little pricey. Service was outstanding! The guys who came were very nice, polite, and professional!”

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Posted 4 months ago

“Happy to have the couch gone! The loaders were quick and efficient.”

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Posted 4 months ago

“We were pleased with the process to set up the appointment and the job the loaders did. The only thing that could be improved is the communication from the loader. He texted me at 1:30 to say he was outside my house. He wasn’t. I called several times and he eventually picked up. He texted me by mistake. They finally showed up at 3 pm. He never texted to say he was on his way before he arrived.”

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Posted 4 months ago

LoadUp is rated 4.6 based on 5,971 reviews