Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 643 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely unethical selling online. There was nothing about a discount card price online that I could see and definitely not on the confirmation email with the price clearly £12. Drove half an hour to collect the item, but at till discovered it's £20, even though at home again I see it's actually £18 with discount card online. First time I've used this shop and very disappointed with this clear con. Only reason it gets two stars is because, after asking how I complain, I was given a free discount card by the assistant manager and allowed me to buy for £12. Without doubt, this is a deliberate con and probably designed to get and sell personal details. This had better be a genuine product!”

Helpful Report

Posted 4 years ago

“Jenny from Loughborough branch (1322) was very helpful and knowledgeable - nothing was too much trouble and my husband is thrilled with his walking boots as a result. Thanks Jenny!”

Helpful Report

Posted 4 years ago

“Ripped of like others by the almost invisible price without a discount card . This is the last time I wont return ever .”

Helpful Report

Posted 4 years ago

“The two assistant were too interested in talking about the football and what their shifts were, to be bothered to serve me. However the young lady on the till was very helpful and polite”

Helpful Report

Posted 4 years ago

“Do not go by the ticket price as when you get to the till it increases unless you buy a discount card for £5 If it wasn't such a pain to get back to Taunton I would take it back”

Helpful Report

Posted 4 years ago

“I visited the Bedford store to buy a new pair of walking shoes . I have arthritis in my feet and a very helpful young lady called Annabel gave me excellent advice . Great service .”

Helpful Report

Posted 4 years ago

“visited the Gloucester store with my wife who wanted a new pair of walking boots.She has narrow feet and struggles to find boots that fit comfortably.Your staff member Alice B could not have been more helpful.She was very patient,helpful and above all knowledgeable. After trying on many boots we found the ideal fit and size in a Scarpa.Prior to our visit we intended to find the right boot but then shop online for the best price.In the end Alice proved so helpful that we bought from her and cannot commend her service highly enough.With staff like that the high street has hope.”

Helpful Report

Posted 4 years ago

“I shopped at Sunderland. I met an amazing assistant called Lou. She was most helpful while I tried to decide and compare waterproof jackets. Then she came and helped me choose walking boots. having found several pairs of my size. Later found her and she got the correct size of fleece from the storage room. She was wonderful. I would like to draw your attention to her. she needs praise indeed. I was such a lovely shopping experience. my customer number was6333277 I was in the tore on 1st December a 15.21pm”

Helpful Report

Posted 4 years ago

“Oex x-lite carbon walking poles. Bought a set (2) walking poles and unfortunately I lost one of the clamp nuts. When I tried to obtain a spare this could not be provided unless there was one ‘ laying around’. Wouldn’t it have been nice if someone had used there initiative and sent me one! No spares service as with other suppliers. Now I have one pole I cannot use. Great poles rubbish customer service”

Helpful Report

Posted 4 years ago

“I bought a winter coat about a month ago from the Swindon outlet. Today the zipper broke. One of the teeth simply came off leaving me trapped in my own coat until finally I managed to pull the zipper down enough for me to step out of it. Go Outdoors is a waste of time and money. Don't bother with this. The quality is poor and in all honesty I regretted buying this coat from the moment I stepped out of the store. I was right. I should have left it where it was and go shopping somewhere else. It was my first purchase from Go Outdoors and it certainly going to be my last one. Disappointing.”

Helpful Report

Posted 4 years ago

“They say they will beat any price but (surprise surprise) when I get to the till, ‘oh no, that site isn’t included’!!! I reluctantly purchased the winter down coat anyway as I needed it quickly, for £200 I expected a decent quality coat, I’ve only had it a week and can’t believe how many feathers have come out already! Hence to say when I return home my coat also will be getting returned! It is never a busy store, wonder why!! Too expensive for what you get plus they don’t stick to their word!”

Helpful Report

Posted 4 years ago

“Great store and staff, only thing that grates on me is the large price on each product then in small print tells you this is the price with discount card! In my opinion kidoligy!”

Helpful Report

Posted 5 years ago

“Hanley stoke worst customer service the female I charge was rude and unhelpful”

Helpful Report

Posted 5 years ago

“Worst website ever you can't buy the wellies you want without driving to Stoke or Liverpool to pick them up. No delivery to home option and when you go into your local store there are about 5 options but 30 on the website. Who are they kidding? Absolute joke buy from somewhere who can supply the product you actually want!!!! I would have given no stars but thats not an option either, surprise surprise!.”

Helpful Report

Posted 5 years ago

“Staff in the Norwich store were great when I visited today, however, the changing rooms are appalling, curtains to the cubicles don't pull accross fully & don't go to the floor. Anyone in the store can see you trying things on.”

Helpful Report

Posted 5 years ago

“I can't thank Josh and the Store manager at the Plymouth store enough. We purchased a Vango Verona Tent earlier on in the year from our Gloucester Store, when we arrived on holiday to pitch the tent we found 3 out of the 6 Airbeams had faults, We tried to keep the tent up as much as possible until we could contact someone the following day but completely collapsed on us during the night. 1 phone call to the nearest store which was in Plymouth ( we were in Newquay) and Josh said he would talk to the manager and get something sorted. We arrived a few hrs later and Andy the Manager said he hadn't got the exact one we purchased but could provide us with a exchange. We were so grateful and came away with a Areodome pro II tent, Its a fantastic tent easy to pitch and we feel a much better than our previous one we purchased ( location code 1365) Thank you to Josh & Andy for great customer service”

Helpful Report

Posted 5 years ago

“Do not take any notice of the web site. Called in store to collect walking boots, they did not have the size required, despite the web site claiming that they are in stock. So pull your fingers out Go Outdoors and sort website out.”

Helpful Report

Posted 5 years ago

“If you have a bargepole don't touch Go Outdoors with it. They take your money and only tell you they've cancelled your order due to no stock when you contact them to ask where it is and it still says 'processing' on your account. They lamely say their on-line stock may take a few minutes to update but this was an order I placed over 5 days ago and their website is still showing stock available and would still allow me to re-order it. Absolutely woeful - don't waste your time ordering from them - find another supplier.”

Helpful Report

Posted 5 years ago

“Dreadful, ordered a LARGE grilling basket, a TEENY WEENY one arrived, tried emailing, completing the online contact form, phoning, exactly the same lack of response as everyone else, finally managed to speak to someone exactly 4 weeks after placing the original order, no apology, no acknowledgement of mistake just wanting me to take it to a collect plus depot miles away. Meh!”

Helpful Report

Posted 5 years ago

“Don’t answer emails or when u phone them they are always updating something or other !! This is just the online part of the business the shops that I use always give good service 😊 Never used to be like this until JD SPORTS took them over I think and then it seems to have gone downhill 😕”

Helpful Report

Posted 5 years ago

Go Outdoors is rated 2.0 based on 643 reviews