Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 643 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08450 020888

Write Your review

Tell us how Go Outdoors made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience. Order a top for my son. Was sent a pink one instead of the requested blue top.. They would not send the right item untoil the other one was returned (fair enough). In the meantime they sold the one that should have been set aside for my sone. Everytime I found a replacement that was in stock on line they told me that it was not in stock (including the roginal item). When they did have something in stock they told me I would have to reorder it.....despite not having refunded any money from the original error. Complete joke. Nobody takes ownership of problems. There customer service Dept is on a ticket system and you get know continuity and end up speaking to different people everytime. So they have my money but not sending me a product and asking me to send more money to be sent the product....consumer rights here we come.”

Helpful Report

Posted 6 years ago

“Visited the Doncaster store 3 weeks ago to look at pacaway jackets the size I wanted was not in stock!! Spoke to a young female member of staff to ask if they could get me one from one of there other stores? She thought that they were unable to transfer from other stores so checked. The other member of staff was also unsure and told her to phone the stores that had stock to ask? As there website wouldn’t allow them to do it!! She tried various stores some of which never answered eventually got through to Sheffield who agreed to send a jacket!! However they could not do it over the phone she would have to email them? After putting the phone down (still unsure what she was doing?) She informed me that she would email the Sheffield store after taking my details and serving some other customers? The jacket was expected to be in store in a couple of days? I left the store after confirming with her that I would definitely be getting the jacket as I required it for a trip away? I left with no confidence in the staff in the store. Forward 2 weeks and trip taken still no news from the store and no jacket!! Thought I’d look online yes it said they had one in store at Doncaster so I clicked and reserved it!! Next day received an text saying my order was ready for collection, followed shortly after with another text asking me to contact the store which I did. Was told by staff that they were unable to find the jacket, I informed them of my previous visit to the store and that maybe the jacket they were looking for was the one that was supposed to have been transferred then so was not on the shop floor? The girl checked and lol it was the jacket she found it in the transfer section!! I called into the store to collect it, in store the price was now £50 instead of £35 which was the price online and when I first requested it!! A more senior? member of staff told me I could have it for £35 lucky me as that was what I intended to pay for it!! I explained and asked him why I had not been contacted when they had received the jacket when transferred from Sheffield 2 weeks ago? No proper answer no sorry didn’t seem bothered with all the hassle it had caused me!! Needless to say goodbye Go Outdoors you have lost another customer due to your poor customer service”

Helpful Report

Posted 6 years ago

“The choice in store was exceptional and the service we received by staff on the shop floor and at the checkout was polite and not pushy. It was a pleasure to shop there, made better by the reasonable prices on offer.”

Helpful Report

Posted 6 years ago

“Outstanding customer service from Charlotte at the Clydebank branch. Great price match on my Scarpa walking shoes and even an extra 10% off. Excellent...Thanks again!”

Helpful Report

Posted 6 years ago

“On a camping trip to Dorset my camping gas stove exploded and set light to the end of my brand new Hi Gear Kalahari Eclipse 8. My kids were inside the tent at the time. A horrible experience and certainly not the fault of Go Outdoors-the stove was an old one from a different camp shop. I phoned the Poole branch and explained my situation-we had another 4 days camping and a burnt tent! They said that if I returned the damaged one then they would lend me a tent so I could continue with the holiday. When I took the tent into the store they decided that they may as well just replace the tent for us at no extra charge. I was astonished, and so relieved, as I could not really afford to replace the tent myself. I can't thank the Poole staff enough for their kindness-Graham and Aaron (who took the initial call). The holiday could have been a disaster but they completely made it for us. Thanks so much. Rebecca, Elsie and Wilf Mason.”

Helpful Report

Posted 6 years ago

“Awful service, on ordering two items and having taken my money saying I would have my delivery on the Wed of which I need the coming weekend to be told on Tuesday they are out of stock!!! Not Impressed and won’t use again”

Helpful Report

Posted 6 years ago

“Goods were just as described and delivered very quickly. Thank you!”

Helpful Report

Posted 6 years ago

“Great customer experience. Quick despatch. Free delivery”

Helpful Report

Posted 6 years ago

“I phoned Go outdoors to see if they had an item on display the staff member was more than happy to go and look and very helpful.. On visiting out local Newcastle store the staff were very attentive but not in our face and the store itself was well set out and very clean. can’t recommend it enough.. We bought what we wanted. :)”

Helpful Report

Posted 6 years ago

“I originally telephoned my local branch for roof bars for my car. They checked prices and that the items were in stock. Advised me how I could get discount for a year. On purchasing my roof bars I found they were not a suitable fit. The assistants, all of them, fetched a different set and were trusting for me to try a bar on the car which I had outside in their car park. They fitted and the refund/exchange went through with no bother at all. Excellent service in every way. Will be visiting store and on line for any future requirements. Very pleased.”

Helpful Report

Posted 6 years ago

“Lots of choice of out door clothing & camping equipment”

Helpful Report

Posted 6 years ago

“I purchased several climbing items and they arrived next day at a good price and even at a slight discount. Very simple process and reliable retailer.”

Helpful Report

Posted 6 years ago

“Ordered online for a store collection, items were ready to collect in a matter of hours. Would definitely use click and collect again!”

Helpful Report

Posted 6 years ago

“Value for money”

Helpful Report

Posted 6 years ago

“Extremely knowledgeable, polite and helpful staff”

Helpful Report

Posted 6 years ago

“Excellent friendly staff, cheap prices and easy to find the my way around the shop.”

Helpful Report

Posted 6 years ago

“Good stuff, good prices and fast service!”

Helpful Report

Posted 6 years ago

“Good sized shopping area with ample space to move around with a pram/buggy or disability aid/chair. Good parking facilities and level access. Good lighting, well displayed stock however some price labels are displayed for the wrong stock here and there, staff are knowledgeable and pleasant. All in all a good experience when went for the 1st time.”

Helpful Report

Posted 6 years ago

“Staff was so helpful”

Helpful Report

Posted 6 years ago

“Experience with Go Outdoors awful. Ordered some climbing shoes for son, who was going on holiday and needed a slightly bigger size. Ordered for next day delivery which gave plenty of time before he was due to leave. Five days later, after four phone calls and numerous vague messages from courier via Go Outdoors, shoes still not arrived. Order cancelled as too late for holiday. One very unhappy boy and frustrated dad. I understand that the root of the problem may have been with the courier company used but staff at Go Outdoors, although pleasant, seemed unable to make anything happen as it should!”

Helpful Report

Posted 6 years ago

Go Outdoors is rated 2.0 based on 643 reviews