Go Outdoors Reviews

“ Ordered a gift card for £30, no notification of delay to my order. Called up and could only offer me a refund. Poor excuse for customer service and no care given. ”

“ It has taken many attempts to get a reply about a refund for a return that was not collected only to be told the refund can only be issued over the phone by giving card payment details again. ”

“ Shocking customer service they sent the wrong item could be 10 days for return then have to wait for refund before I can re order can’t complain as it’s a generic bot I asked for complaints department it no longer receives emails never use them again online ”

“ refund is problematic. ”

“ I was told that once received in the warehouse a refund of £338 would be given after 14 days. ”

“ Not a rating low enough Purchased a tent on a Sunday paid for premium next day delivery Tuesday - emailed to chase Wed - still nothing , they told me it was with the courier and be with me soon- I made it clear I needed by 6pm Thursday Thursday- still nothing- emailed - responded with ‘please wait 3-5 more days’! Called them, item ‘missing’ we can refund it will be with you in 5 days …. ”

“ After no response to the case I managed to speak to Customer Services and on 3 occasions throughout late Jan and Feb was promised refunds. ”

“ The first interaction was good in terms of destroy the damaged boxes and we will send you new ones or refund. ”

“ Really unhappy with the online shop. I bought a fleece which still had the security tag on it. No nearby stores so I returned it and they wouldn’t refund postage even though it was defective. I explained the situation several times to customer services and they will not refund my postage or send a replacement fleece. ”

“ Don't buy online off Go Outdoors ! ...when I had a problem over my address they couldn't sort it out then after 5 days I phoned and they had lost my £185 coat, just got off the phone to them they haven't processed my refund !!! FUMING!!!!!....so now I have to go thru it all again waiting for my money ”