Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,020 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 19th April 2025

Hellen

Go.compare.com 1 star review on 17th April 2025

Elisa Griffin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quote was totally wrong when I got in touch with the provider very misleading”

Helpful Report

Posted 5 years ago

Hello Martin, Thanks for leaving a review. I'm sorry to hear what's happened. I will email you shortly to gather some more information from you so I can investigate the issues you experienced. Thanks, Kev.

Posted 5 years ago

“Never reg with you!”

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Posted 5 years ago

Hello, Thanks for leaving a review. That's not what we want to hear, I have already sent an email to you to acknowledge your query. You will receive this shortly. Thanks, Kev

Posted 5 years ago

“I'm still waiting for my policy to be send to me for 2 days”

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Posted 5 years ago

Hello, Thanks for leaving a review. We here at GoCompare are a comparison service and not an insurer so we wouldn't provide you with your documents but I'm going to email you with further information of how you can obtain these. Many Thanks, Samantha.

Posted 5 years ago

“The price quoted was less than when I went to the actual insurance company website. Waste of time. Do not use”

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Posted 5 years ago

Hello, Thanks for leaving a review. That's not what we want to hear, I will email you to gather more information regarding this, I hope that's ok. Thanks, Samantha.

Posted 5 years ago

“Car insurance shows £964 and when pay it now its shows£ 1114 .”

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Posted 5 years ago

Hello, Thanks for your review. Insurance providers use real-time pricing, meaning prices are only guaranteed at the time of the quote. Your quotes may change if you return to buy later. We display the following message on your saved quotes page and we're sorry on this occasion, the price had increased when you returned to buy a policy: As some insurance providers use real-time pricing your quotes may change if you return to buy later. Many Thanks, Kev

Posted 5 years ago

“They give you a quote I ring up and it's more than double what's the point in having a compare”

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Posted 5 years ago

Hello Tracey, Thanks for leaving a review. I'm sorry to hear what's happened. I will email you shortly to gather some more information from you so I can investigate the issues you experienced. Thanks, Kev.

Posted 5 years ago

“Bad service”

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Posted 5 years ago

Hello, Thanks for leaving a review. I'm sorry to hear of your difficulty using our site. I will email you shortly to gather some more information from you so I can investigate the issues you experienced. Thanks, Kev.

Posted 5 years ago

“Absolute rubbish. ??spent 4days and still could not sort it !”

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Posted 5 years ago

“Total waste of time as the site kept going down”

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Posted 5 years ago

Hello, Thanks for your review and I’m sorry to hear that you have had difficulty using our website GoCompare.com. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history and cache. Many Thanks, Kev

Posted 5 years ago

“very expensive and changing prices in every quote and every day within 12 hours time”

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Posted 5 years ago

Hello Ryan, Thanks for leaving a review. I will email you with more information regarding this, but just so you know, our insurers use real time pricing meaning the offer provided is only valid for that moment in time and can change if you return at a later date. I hope this clarifies the situation. Regards, Samantha.

Posted 5 years ago

“Very very bad website”

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Posted 5 years ago

Hello Alexandru, Thanks for leaving a review. I'm sorry that you feel our website isn't up to scratch, that's not what we like to hear. I'll email you to gather some more information about this. Thanks, Samantha.

Posted 5 years ago

“On checking direct most of your quotes were more expensive .”

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Posted 5 years ago

Hi, Thanks for leaving your review, expensive quotes is certainly not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Please get in touch if you have any questions, you can contact us by emailing customerservices@gocompare.com. Thanks, Jenna.

Posted 5 years ago

“Very big difference between the estimate and the final price”

Helpful Report

Posted 5 years ago

Hi Irinel, Thanks for taking the time to leave your review, we really appreciate it. GoCompare is a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices based on many risk factors such as age, driving experience and vehicle details. Insurance providers use real-time pricing, meaning prices are only guaranteed at the time of the quote. Your quotes may change if you return to buy later. We display the following message on your saved quotes page and we're sorry on this occasion, the price had increased when you returned to buy a policy: As some insurance providers use real-time pricing your quotes may change if you return to buy later. We're sorry to hear that your price changed on this occasion. Please get in touch if you are still concerned, you can call us on 01633 654 019 or email us at customerservices@gocompare.com. Thanks, Jenna.

Posted 5 years ago

“What didn't go well, What didn't go well, every thing.”

Helpful Report

Posted 5 years ago

Hi Kevin, Thanks for taking the time to leave your review, we're sorry that you don't feel your experience went well. We will contact you directly to see how we can help and answer any questions that you may have. Kind Regards, Jenna.

Posted 5 years ago

Hi, Thanks for leaving your review, we're really sorry to hear you feel things didn't go well. Please contact us at customerservices@gocompare.com so that we can try to help. If you prefer you can call us on 01633 654 019. Thanks, Jenna.

Posted 5 years ago

“Tried to pay for my insurance it wouldn’t process”

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Posted 5 years ago

Hello, Thanks for your review. Follow these simple steps and possibly save yourself some money: Visit http://www.gocompare.com Click on ‘My account’ in the top right hand corner Enter your password and ‘Sign in’ Click 'view prices' next to your insurance quote You will then be presented with your results page Click the orange button 'Continue' next to the insurance policy you would like to purchase You will then be given a quote summary To purchase the quote online you can select 'Proceed to site' Or select 'Click to call' and a pop up of the insurance providers telephone number and your quote reference number will appear Many Thanks, Kev

Posted 5 years ago

“Blooming expensive that's all I can say. Sorry for negative response”

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Posted 5 years ago

Hello, Thanks for leaving a review. I am sorry that you feel like this way, I will contact you shortly regarding this. Regards, Samantha.

Posted 5 years ago

“Could not get through to quote me happy , went elsewere”

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Posted 5 years ago

Hello, Thanks for leaving a review. I am sorry that you were unable to contact the company you were interested in. I will email you shortly to discuss this further. Regards, Samantha.

Posted 5 years ago

“Managed to get a quote I was happy with, couldn’t pay with the chosen company online. Spoke with them the next day and answered all questions on. Paid the premium up font and have now received a message that the policy has been declined unless I pay another £380 or cancel for a refund... which will take another 7 days!! I’ve just paid £1080 !! Called them today, no call back and so I don’t know if I have insurance and I have to search again for another policy it seems”

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Posted 5 years ago

Hello Matthew, Thanks for the review. Sorry to hear this has happened to you, I'll send you an email shortly to get some more information and assist you further. Many Thanks, Kev

Posted 5 years ago

“everything service rubbish changed quoet amount when tried to purchase quoet by £130 very dissapointed”

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Posted 5 years ago

Hello Phil, Thanks for the review. Sorry to hear this has happened to you, I'll send you an email shortly to get some more information and assist you further. Many Thanks, Kev

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Hello, Thanks for leaving a review. You have said that we have provided a very good service but have left a 1 star review and said that you would not recommend us... One of the team will email you shortly to discuss any issues you may have. Regards, Dan.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,020 reviews