Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

“Awful company”

Posted 4 years ago

Hi, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Took to long”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“after spending loads of time,effort and energy, you get quote, but brokers do not want to go ahead with price they give you. simply because they find that price they give you is less than that you already got with same insurance company. this need stopping.”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. Using your email address we can see you have not obtained a GoCompare quote since December 2019. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“If a private plate is transferred it is impossible to complete a transaction on your site. I went another route which was very stressful. Very, very poor performance from you.”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We pull vehicle information from a shared database. Depending on when the private plate was put on the vehicle, it may not have updated yet unfortunately. Alternatively you can enter the vehicle details manually such as make, model and engine size, Please accept our apologies if you found this method stressful to complete. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I had a good insurance quote yesterday and today when I tried to accept it the price had gone up by£250. I checked the information I supplied yesterday and it was exactly the same as today. Very sharp practice.”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We're very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer's prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“diffrent prices . if .just log out .”

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Posted 4 years ago

Hi Ibrahim, Thanks for leaving your feedback. It sounds like you're looking at your previously generated quotes as we can see quotes on your account dated back to May 2018. You should see an option to 'view prices' next to your more recent quotes. Clicking this will display the results from all the insurers on our panel and allow you to purchase a policy should you wish. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“No comments”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Quote you get on go compare site is different then when start processing your insurances it’s too high.”

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Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Quality of quote”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. Can you please get in touch with us and send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“You give a cheap price with all extras included but when past to proper insurance site to put in details you have to put them back in as they are not ticked and the the price goes up as it's not a true like for like quote. Luckily my previous insurance broker showed me where it goes wrong. Not impressed at all.”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. If you add any additional cover on GoComapre.com this should carry through to the insurers website when you look to purchase the policy. However, you may have been upgrading the additional cover on the insurers website. For example on GoCompare.com you may have added the standard level of cover for legal assistance, however on the insurers site they are offering this cover at an upgraded level. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“You are very strange I do not understand you. I need insurance and I can't do it. you say I have many accidents non fault.”

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Posted 4 years ago

Hi Cristian, Thanks for leaving your feedback. We're struggling to fully understand your query unfortunately, however we want to ensure your query has been resolved. Please get in touch with us on the below details and we can look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Call back when not required”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“the provides ire not reliable”

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Posted 4 years ago

Hi Romualdo, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Not sure if it’s you or LV but tried 4times today to buy car insurance but each time after taking all details and card info I was logged out.”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I went online 5 times to get some car insurance and I was timed out each time so I went with AA instead”

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Posted 4 years ago

Hi John, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. In the future please feel free to get in touch with us or the insurer directly to confirm how the issue can be resolved. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“the original premium was 495 and i have paid 588 is that much you take commison”

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Posted 4 years ago

Hi Saima, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Upon review of your GoCompare account we cannot see any quotes being returned to you for £495. The cheapest we can see was for £505 however you did not select to purchase this quote. We can also see you left GoCompare.com and returned at a later date. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“False information”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We really want to help resolve your query. Can you please get in touch with us on the below details and provide some more informaiton to assist in resolving your query. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Yes I Been driving Moore then 20 years I had accident and I got 3 points of my license my quote was over £3000 that is crazy it’s like I just past my license now in 20 years this the only accident I had”

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Posted 4 years ago

Hi Mahmoud, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I tried for 2 hours yesterday to do my car insurance through you i would get to the last part then lose the link”

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Posted 4 years ago

Hi Nick, Thanks for leaving your feedback. We're struggling to fully understand your query unfortunately. We can see you obtained quotes successfully through GoCompare recently. If you wish to view them again just log back into your account where you will see all your saved quotes. You will then have the option to purchase a policy by selecting 'view prices' or to edit a quote by selecting 'edit quote'. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“needed two insurance quotes could only one”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. We're struggling to understand your query fully unfortunately. We have looked into your GoCompare account and can see recent quotes being obtained successfully. If you would like us to look into this further for you, please get in touch on the below details with some additional information and we can resolve your query. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Go.compare.com Reviews