Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

“Last year, because I had a disputed accident and didn’t understand the rules and declared something in good faith I was financially penalised by the new company. This year I was very lucky to escape the same fate. In my view the service is only useful as a guide of where to start and for myself, or anyone with a dispute, or accidents it is essential to then follow this up with phone calls to each company. Also, when you do this, you apparently do not get the online offers included. So... not really impressed.”

Helpful Report

Posted 4 years ago

Hi David, Thanks for leaving a review, we are sorry to hear that you feel this way. With regards to situations like this, we ask that you contact the insurer to ensure that the correct details are listed. If you would like to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm we can discuss this further with you. Many Thanks, Samantha.

Posted 4 years ago

“Got to payment for policy, then declined to provide cover, no reason given and none apparent from information given”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Was going to go with Go compare car insurance because of the £250 free excess, but disappointed I didn't because it wasn't worth it because my insurance was £60 - £70 cheaper on other comparison websites. Note, more than one comparison site. It shouldn't be a different price by such a large amount when I did all comparisons at the same time. Its not worth the £250 free excess if my car doesn't get damaged, I hardly drive, I would of lost £60 - £70 by going with gocompare. Be as cheap as the other comparison sites, then I'd go with gocompare in the future”

Helpful Report

Posted 4 years ago

Hi Martina, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Online redirection doesn’t work”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Narrowed down a choice for car insurance, needed to add another year no claims and when I did the premiums went up not down!! Went through same steps with Money Supermarket and got same deal £62 cheaper!! Just as well I did "go compare" as the same policy turned out cheaper!!”

Helpful Report

Posted 4 years ago

Hi John, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“It doesn't give u a cheaper insurance or find u a cheaper one from last year Even though I have a 20 Yr NCB It keeps going up every year”

Helpful Report

Posted 4 years ago

Hi Ali, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Well it turns out the price quoted was not matched by the insurer this was disappointing.”

Helpful Report

Posted 4 years ago

Hi Fraser, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“because you only show comparisons that you are earning from the customer will never EVER get a true & genuine comparison”

Helpful Report

Posted 4 years ago

Hi Vic, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Easy to use but the company I went with tell u its urgent to call them then never answer so not happy really”

Helpful Report

Posted 4 years ago

Hi Jayson, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“After all the form filling and quote reading I selected the two recommended companies and neither was able to proceed on the car i wanted insured. What was the point of quoting in the first place?!”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I love to pay for home insurance but I can't get through”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear your having this difficulty. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“absolutely massively expensive, please stop any emails to me from now!”

Helpful Report

Posted 4 years ago

Hi Lesley, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team or if you would like us to unsubscribe your email address, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“too expensive spend your money on helping folk get affordable insurance not fancy adds”

Helpful Report

Posted 4 years ago

Hi Neil, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

Hi Neil, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Thought I set up my insurance with Swindon did D/D paid deposit it then shut down and I have not heard anything from them since so I don’t know if I’m insured”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. We can only apologise for the inconvenience this has caused. We would advise you to check your bank account to see if the payment has been taken. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Far too complicated Many of the questions are repetitive - When you get through to a company the whole thing is a repeat I gave up and went direct to companies”

Helpful Report

Posted 4 years ago

Hi Anthony, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“All car insurance quotations included unacceptably high compulsory excess levels of £600+. I have obtained an alternative quotation from a very reputable company with a lower premium and a compulsory excess of £100.”

Helpful Report

Posted 4 years ago

“All car insurance quotations included unacceptably high compulsory excess levels of £600+. I have obtained an alternative quotation from a very reputable company with a lower premium and a compulsory excess of £100.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“All went well till it came to pay, Entered Card details .....Rejected not known !! Re entered, no joy !! Probably because you had an old card number on file ?.............system not flexible for the older generation, so invoked plan B and phoned L V direct, sorted in minutes using a human, amazing they still exist and also work. So after an adventurous afternoon yesterday I got the policy I wanted but lost out on your generous £250 offer, Hey ho what a farce. DM”

Helpful Report

Posted 4 years ago

Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Monika.

Posted 4 years ago

“The cheapest quotes are with insurers Ageas. Not a good company.”

Helpful Report

Posted 4 years ago

Thanks for leaving a review, we are sorry to hear this. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Monika.

Posted 4 years ago

“Got a quote elsewhere for hundred pound cheaper then go compare think you will have to pull your prices down to complete”

Helpful Report

Posted 4 years ago

Thanks for leaving a review. We are sorry to hear this. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Go.compare.com Reviews