Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,020 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 19th April 2025

Hellen

Go.compare.com 1 star review on 17th April 2025

Elisa Griffin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“your prices weren't up to date so were much more than the quotes when I proceeded to site”

Helpful Report

Posted 5 years ago

“I have tried several companies and he tells me that the session has expired,sorry!”

Helpful Report

Posted 5 years ago

Hello, Thanks for the review. Sorry to hear you've experienced difficulties when using our website. The session will expire if a page has been idle for a period of time or if a drop in your internet connection occurs. Please return to our website and try again, also if you don't want to purchase via the insurers website you can contact them via telephone for further assistance. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Worst thing I have ever done is use this site”

Helpful Report

Posted 5 years ago

Hi Rock, Thanks for leaving a review. We're so sorry that you feel this way. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Complicated , difficult to retrieve quote , wanted to pay on line couldn’t figure out how to pay , in the end I went direct to insurer”

Helpful Report

Posted 5 years ago

Hello David, Thanks for the review. Sorry to hear you had some difficulty in purchasing a policy via our website. For future correspondence you can purchase a policy by following these steps: Go to www.gocompare.com Click on ‘My account’ Sign in to your GoCompare account Click ‘View prices’, to see your results page Click ‘Continue’ next to the insurance policy you would like to purchase To buy the policy online, click ‘Proceed to site’ To purchase the policy over the phone, select ‘Click to call’. The insurer’s contact number and your quote reference number will appear If you need any further help, you can send us an email at customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon-Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Way too expensive”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you I'm afraid. Insurance companies return prices to you based on many risk factors. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you wish to contact us to discuss this further, you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Rubbish prices for everything much lower on every other comparison site”

Helpful Report

Posted 5 years ago

Hey Joanne, Thanks for the email. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Sorry that we weren't able to help you find a better deal this year but we are always available for when your renewal is next due, If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Still not renewed after 2 days of trying”

Helpful Report

Posted 5 years ago

Hello Joanne, Thanks for the review. Sorry to see you don't think our service is 5 star, I'll send you an email shortly to get some more information from you so I can assist you with your query. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“I think that it’s getting harder to get insurance now and I had this for one day now I’ve been charged £119 pounds for this and been told I have got to disclose that my insurance was cancelled this was not my doing was car had a problem and went back to garage”

Helpful Report

Posted 5 years ago

Hello Tupps, Thanks for the review. The purpose of our site is to allow customers the opportunity to compare prices for their insurance. We do advise on our site that all details provided need to be accurate though, as any details missing/ not provided could lead to an increase in premium or cancellation of policy when your chosen insurer obtains this information. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Still having got car inshurence”

Helpful Report

Posted 5 years ago

Hey, Thanks for the review. Sorry to hear you feel our service wasn't 5 star, I'll send you an email shortly to get some more details from you and assist you with your query! If you have any other questions, send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon-Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“I tried to insure my car on your site, when it came to paying there was no where to actually do the payment it just kept asking me my employers business, I'm retired so I phoned the company Hastings to be told they made a further charge of £12 to pay on the phone so I told them where to go. I wasted a lot of time trying to make your system work, never again.”

Helpful Report

Posted 5 years ago

Hi John, Thanks for leaving a review, and we apologise you have had this experience when using our site. For future reference we are available to assist with these queries via email at customerservices@gocompare.com or phone by 01633 654 019 Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I can't get my van insurence”

Helpful Report

Posted 5 years ago

Hi Orhan, We're sorry to hear your haven't been able to find yourself a van insurance policy. You are able to get some quotes by visiting https://www.gocompare.com/van-insurance/ and filling out your details. If you have any other questions please get in touch at customerservices@gocompare.com. GoCompare

Posted 5 years ago

“I didn’t get a car insurance because I’ve I didn’t get a car insurance because I’ve got criminal record so all the services are no good to me for the reason I’m going to give me zero criminal record so all the services are no good to me for the reason I’m going to give me zero”

Helpful Report

Posted 5 years ago

Hello, Thanks for the review. Sorry to hear you couldn't find a quote on our website, GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. You might want to contact the British Insurance Brokers Association (BIBA). It may be able to recommend an insurance broker that can help you. Website: http://www.biba.org.uk. Telephone: 0370 950 1790 (Open Mon-Fri between 09:00 and 17:00). If you have any other queries please send us an email at customerservices@gocompare.com. Many Thanks, Kev

Posted 5 years ago

“Unable to supply insurance because I had not had one for two years, the other 40 years riding did not count for anything”

Helpful Report

Posted 5 years ago

Hello Steven, Thanks for the review. Sorry to hear you weren't able to get a quote on our website, I'll send you an email shortly to get some more information so I can help you further. If you have any other questions send us an email to customerservices@gocompare.com. Thanks, Kev

Posted 5 years ago

“Insurance copanies do not your qoute Price differences more than £100”

Helpful Report

Posted 5 years ago

Hello Atique, Thanks for leaving a review and we're sorry you feel this way. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you would like to discuss this further with us, please do not hesitate to call us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Also, did you know we also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Many Thanks, Samantha.

Posted 5 years ago

“You gave me 1 “Quote for £450 and then come to pay and you gave me one for £589 😡😡”

Helpful Report

Posted 5 years ago

Hello Kyle, Thanks for the review. Sorry to hear you've experienced a difference in premium when trying to purchase your chosen policy, this isn't what we like to hear! We will send you an email straight away to get some more information from you and make sure you find the right insurance. Many Thanks, Kev

Posted 5 years ago

“As requested, Have tried to call 08444999410 from overseas but failed. The quote of £328.87 provided is for 15 Blundell St Blackpool FY1 5DX . What should I do?”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review and I'm sorry you are having difficulty contacting us from overseas. You can email us at customerservices@gocompare.com however, I will email you to clarify this situation for you. Many Thanks, Samantha.

Posted 5 years ago

“I could not get car insurance I wanted as the questions not appropriate my car was hit parked I was not in it therefore could not take out insurance with you”

Helpful Report

Posted 5 years ago

Hello Judith, Thanks for leaving a review. Please note that if you made a claim on your insurance because you did not know who the third party was, this it is classified as a fault claim and is listed on our site. If you still require assistance with this please feel free to contact us at customerservices@gocompare.com or call us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“company you work they are rubish”

Helpful Report

Posted 5 years ago

HI, Thanks for leaving your review, we're very sorry to hear that you wouldn't recommend us. Please contact us directly so we can try to help you. You can email us on customersevices@gocompare.com or call us on 01633 654 019. We're open Monday to Friday 09:00 - 17:30. Thanks, Jen.

Posted 5 years ago

“Took too long to get back to me with the information about resetting the password”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry if we took too long to answer your query. Please note our opening hours are Monday to Friday between 9am and 5.30pm, so if you contacted us out of these hours or during the weekend period the response may have been delayed. For future reference, if you would like to contact you can email us at customerservices@gocompare.com, call us with in the above opening hours on 01633 654 019 or our live chat service is available until 7pm every weekday. Many Thanks, Samantha.

Posted 5 years ago

“Could not long in kept saying wrong password when i only changed it 2 days ago”

Helpful Report

Posted 5 years ago

Hello Rob, Thanks for the review. Sorry to hear you're experiencing problems trying to log back in to your Gocompare account. I will send you an email shortly to help you get back on track. If you need any more help, you can email us at customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,020 reviews