Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,012 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,012 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really compare sight 1 company give quotr only”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review. As a comparison service we have no bearing on the amount of quotations returned to you. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, and if they are willing to cover you. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I have paid for insurance and I haven't received it, I couldn't pick up the car because the vehicle nsurabce wasn't on the motor insurance database. I want to cancel now!”

Helpful Report

Posted 4 years ago

Hello Susan, Thanks for leaving a review, we are sorry to hear that you did not receive your documentation from the insurer following your purchase. Have you tried contacting the insurer directly to request this? We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I think it’s disgusting when you are looking it clearly says eg pink motor policy and you click on and four out of five are all Hastings and personally I think there service is rubbish”

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Posted 4 years ago

Hi Karen, Thanks for leaving a review. Companies can have may branches of insurance linked to them like this we're afraid and we don't currently have a filter which would remove one brand of provider from your options but we apologise for any inconvenience caused. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“i got a quote at 9-30 pm on the 23/6/20. when i logged on again at 9-00 am on the 24/6/20 the quote had increased by £50-00 talk about diabolical!”

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Posted 4 years ago

Hi Lee, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Went to insure with Onecall, couldn't get hold of them on the phone, chat wouldn't work either, numbers wouldn't enter in the driver's licence box, all in all, a waste of time.”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you and investigate what happened whilst you were making your purchase. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Apalling , icould not access details to make sure they were correct , when i spoke to someone they could not forward details of the quote,which i believe were based on information given last year. Very unhelpful , said it would take 3 weeks to email !!!! How do you expect a client to make a decision if you will not give them the facts .”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review, we are sorry to hear this. We would love to discuss this further with you and investigate what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Horrible and stressful experience . When i put all my details to purchase my insurance and about to make payment they refuse the quote . And since more search effects credit records i was in middle of no where . Specially Admiral , Diamond and sister companies . Be careful as it will ruined your best and cheap deal options .”

Helpful Report

Posted 4 years ago

Hi Abi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience. We would love to discuss this with you and investigate what happened whilst you were making your purchase. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I have tried to get ins with Hastings , but they are £60 more than your site quoted , if that is the case I may as well stay with my current ins provider .”

Helpful Report

Posted 4 years ago

Hi Len, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“£200 pounds higher that my renewal way over the top by looking elsewhere I saved £200 go compare was way off the mark”

Helpful Report

Posted 4 years ago

Hi Dennis, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Not impressed at all really. Selected an insurer at a advertised price, clicked through to website and it basically doubled! It says price can vary - however don’t trap people with a bulls**t price in the first pace. Chose another insurer and website crashed.......🤷‍♂️🤷‍♂️🤷‍♂️ Couldn’t pay had to ring next day! Wanted insurance that night because of a hospital appointment at 0830 for an operation - checked the site again and it went from 33 insurers to about 6 and all £3000 excess with a black box! 🤷‍♂️🤷‍♂️🤷‍♂️ Bought a 24 hour day I sure for £20 then rang insurer direct and through my name and DOB found quite, beat it by £40 and went with them. More hassle that it’s worth - it got like Ryan air in the end, that many clicks and checks and comparisons they simply try to f**k you!”

Helpful Report

Posted 4 years ago

Hi Jon, Thanks for your feedback. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. In order for us to look into why your quote increased when you went to purchase it, please can you get in touch with us directly, unfortunately through a review, we are unable to access your account. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Did not allow me to buy insurance”

Helpful Report

Posted 4 years ago

Hi Fred, Thanks for your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. If you would like us to look into this further, please get in touch with is directly on the below details. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Wasn’t happy with site. I couldn’t make a payment for quite I got yesterday despite having the money on my cards then only to find the quote had went up today”

Helpful Report

Posted 4 years ago

Hi Isabel, Thanks for your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. If you would like us to look into this further for you, please get in touch with us directly on the below details. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Rubbish new password as not accepted when tried to go on line”

Helpful Report

Posted 4 years ago

HI, Thanks for getting in touch. Our aim is to save our customers money with their insurance, so if you have forgotten your password or are having problems entering it, don't worry, you can reset it as follows: Return to www.gocompare.com and click on 'Sign in' On the log-in page, click on the link 'Forgotten your password?'. Enter your name, email address and date of birth and click 'Continue' Shortly after, you'll receive an email from password@gocompare.com Click on the orange button Just be aware that if you do request that the link is sent to you more than once, the previous requests will become invalid, so you will need to wait for the most recent link to be sent to you. The reset password link is only available for 24 hours. If you don’t receive an email from password@gocompare.com, please check your spam folder. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Tried several times to get a update for my renewal of my car site is not working to give quotes from any insurance company to useless”

Helpful Report

Posted 4 years ago

Hi Nigel, Thanks for your feedback. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Please get in touch with directly if you are continuing to have the same problems and we can look into this further. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“You have few fake company in gocompare who took the com0any and did not pickup the phone. Shame”

Helpful Report

Posted 4 years ago

Hi Wasif, Thanks for your feedback. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information to us directly regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Just not competitive enough too high prices”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I do not know”

Helpful Report

Posted 4 years ago

Hi Maria, Thanks for getting in touch. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“After taking out insurance i think? I am know unable to get in to check if everything is ok. So at this moment I am still unaware if i have cover”

Helpful Report

Posted 4 years ago

Hi Bernard, Thanks for leaving your feedback. GoCompare do not receive confirmation of your sale for around 30 days from the payment date. In order to confirm the vehicle is on cover as it should be, we would suggest contacting the insurer directly. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Terrible as every time I got a quote when I went thru to their website it went up on price by over £100!!!”

Helpful Report

Posted 4 years ago

Hi Maggie, Thanks for leaving your feedback. Insurers use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer's prices are based on information about you, such as your age, driving experience and vehicle details. If you would like us to look into this further with you, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“1. I bought a new Mercedes A180 car and your system did not recognise the car and reg RX20UMH 2. Eventually you came up with quotes and I selected Saga. I failed to get to them from your display and I phoned them separately They could not find the quote given and I therefore went elsehere. 3. very disappointlng and time wasting since I’ve had good experience in the past.with ‘go compare’.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively in the future you can get in touch with us directly and we can double check the quote reference number you have to ensure the insurer will locate your details. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

Go.compare.com is rated 4.6 based on 39,012 reviews