Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,012 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,012 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to input Email and password that I have got but said Email was wrong even though an email was sent to that inbox”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear you had some difficulty with our website. We're not aware of any issues with the website that may have caused this problem. We would suggest resetting your log in details by clicking the 'forgotten your password' option. Once you have reset the details you will be logged in straight away. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I tried to insure my wifes car but it would not let me enter her details”

Helpful Report

Posted 5 years ago

Hi Mike, Thanks for leaving your feedback. We're sorry to hear you had some difficulty obtaining a quote. You can obtain a quote for someone other than the account holder, you would just need to change some details on the account. To do this please: Return to http://www.gocompare.com Click on 'Retrieve quotes' and log into your account Click on the black 'Your account details' tab at the top of the page On the following page, amend your details as required and click 'save'. Click on the black 'Your quotes' tab at the top of the page to return to the previous page where you can then click 'new quote' to obtain a quote. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“After I answered all questions I was offered insurance, but when I tried to pay it would not accept. It kept saying try again, which I did and even used another card but no luck. Even tried again this morning, got same reply even when I tried another company. Won't use again, sorry.”

Helpful Report

Posted 5 years ago

Hi John, Thanks for leaving your feedback. We're sorry to hear you had difficultly using the website. We are not aware of any issues that may have caused this error, so if you return to our website and try to purchase the policy again you should not have any more problems. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I didn't get the £250 excess”

Helpful Report

Posted 5 years ago

Hi, Thanks for your email. You are able to activate your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page or behind the silhouette of a person, which will take you to the activation page. Here you will need to select the policy that you have purchased or choose to enter the details manually which will take you to the activation form. You need to make sure that the details entered on this page are accurate and match the quote that you obtained and purchased through us. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“No work to make payment. To make insurance online”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear that the insurers website was not accepting your payment method. In the future, please get in touch with us if you are having difficulty with the insurers or our own website. We will be more than happy to guide you through the process. If you have not yet purchased your insurance, please don't hesitate to return to GoCompare.com and obtain a new quote. Also, for your information, sometimes internet history can affect the way a website functions, so you could also try clearing your internet history and cache. If you require any further assistance, please let us know either by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“None of the best price insurers were able to process payment for a policy! And then when I looked a little deeper, it’s because they are all Admiral under different names! I had a car that I couldn’t get insured! So I went directly to AXA, who didn’t show on your list & got a good price and a fast checkout!”

Helpful Report

Posted 5 years ago

Hi Linda, Thanks for leaving your feedback. We're sorry to hear that the insurers website was not accepting your payment method. In the future, please don't hesitate to get in touch with us if you are having difficulty with the insurers website. We will be more than happy to guide you through the process. Also, for your information, sometimes internet history can affect the way a website functions, so you could also try clearing your internet history and cache. If you require any further assistance, please let us know either by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Because you change the prices too quickly so you totally mislead customers & I ended up being charged £50 more than was stated on the quotes. And I bet you won't publish this!”

Helpful Report

Posted 5 years ago

Hello Wanda, Thanks for taking the time to leave your review. As we are a comparison service and not an insurer, we have no influence over the prices given to you. These are provided by the insurers on our panel based on the answers you give on our online quote form. If you would like to discuss this further, you can get in touch with us by emailing customerservices@gocompare.com. We are open Monday to Friday between 09:00 and 17:30. Regards, Dan.

Posted 5 years ago

“no help. I didn't get any help”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear you didn't find the website useful when searching for insurance. Going forward please get in touch with us if you are having difficulty using / navigating GoCompare.com. We will be more than happy to talk you through the process. If you require any further assistance, please let us know either by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“To expenses”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know either by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Got stopped halfway through”

Helpful Report

Posted 5 years ago

Hi , Thanks for leaving your feedback. If you encountered an error on our website this could be down to a number of different things from a connection drop to a browser / device error. We cannot see anything on your account that should stop you from obtaining a quote, so if you return to GoCompare.com you should not encounter any further issues. If the problems continue, please could you let us know the type of device that you are trying to use e.g. a computer or a mobile phone together with the make and model. It would also be helpful to know the operating system you're using and the name of your internet browser. This will help us to investigate this for you. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“All the prices are way too high. We just need to insure a new driver. such ridiculous prices shameful”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email at customerservices@gocompare.com or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“I don’t see the point of these sites. You give them all the information they ask for They Give you a spiffing price,and when you go to pay up come the barricades. The next thing I knew was my quote went from £584 up to £1100 & odd.”

Helpful Report

Posted 5 years ago

Hi Steve, Thanks for leaving your feedback. We’re very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer’s prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. If you would like us to look into this further for you, please let us know. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“I’m disappointed that the company (AidranFlux)I took a policy with cancelled the policy barely 2 hours later and are charging me cancellation fee as if to suggest that I initiated the cancellation. Even if say I did, what happened to the 14 day cooling window? I did not request for a black box and I’m told one was already dispatched and I have to pay over hundred pounds. I’m very bitter with this. I want answers before I blow this out on the powerful social media.”

Helpful Report

Posted 5 years ago

Hi Edmore, Thanks for leaving your feedback. Unfortunately GoCompare have no influence on the insurers terms and conditions regarding cancellations as this will vary depending on insurer. In order to resolve this, you will need to speak with your insurer directly. If theirs anything else GoCompare can do to help with this, please let us know. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“You can't give me a good price for my insurance so I can't even give you a 1 star rating”

Helpful Report

Posted 5 years ago

Hi , Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Quote to expensive”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“prices to much”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Too expensive”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“You have charged so much I can't afford to get insurance”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“To expensive quotes ...compare the market £50cheaper”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“What didn’t go well I put in my van detailed when I had payed for it a different van was on the emale”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We are having some difficulty understanding your query unfortunately. If you would like us to investigate this further for you, please get int ouch with us. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,012 reviews