Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,012 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,012 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received an email on 27 June advising my car insurance was due for renewal that day - it wasn’t it was due 23 July. Wrong date and information given which nearly cost me cancellation fees on my old policy. Very dissatisfied”

Helpful Report

Posted 3 years ago

“`Did a GAS / ELECTRICITY search nearly a YEAR ago through your search site,` accepted an alternative quote (`Can`t even remember who "they" were), `was quite exited to be saving several hundred pounds a year. THEN ............................... N O T H I N G ! ! ! What a surprise. `Shame I can`t give 0 stars.”

Helpful Report

Posted 4 years ago

“I cannot find out my insurance company and got via go compare. there should be an option to find this information out via account”

Helpful Report

Posted 4 years ago

Hi Tom, Thanks for leaving a review, we have this facility which can be found on your GoCompare account but can take up to 4 weeks to update. Following any purchase you should receive an email or letter in the post confirming the policy details from the Insurance provider you purchased with. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Could not get through kept getting blank pages”

Helpful Report

Posted 4 years ago

Hi Joanna, Thanks for leaving a review and we're sorry that you had this difficulty when using out website. We're not aware as to why this occurred, it could be the device and browser being used, we know that an Apple device and the defaulted browser, Safari, is not the most compatible, we would urge you to use a Google browser if possible. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Took out a policy with one call supposed to include breakdown cover but there is no mention of this on the PDF asked them to send me a Postal copy but not received very difficult to get in touch will not be using this service again”

Helpful Report

Posted 4 years ago

Hi John, Thanks for leaving a review, we are sorry to hear that you have had this issue following your visit to GoCompare. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I have been trying to claim your so called free cover for months now . Shame you don’t use the post or a telephone as us over 70’s can’t cope with all the internet jargon . A rubbish offer and I will Never use go compare again”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review and we apologise you feel this way. We are an online only company so a claims portal is used however, the claims team are available via phone and post. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“A joke, almost 3 times the price of the one I paid”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review and we apologise for any inconvienice caused. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Am looking for taxi insurance”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review. We offer a comparison on Taxi insurance, just go to GoCompare.com and select 'Taxi', you can then enter your information and any quotations available to you will be presented immediately. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I cant believe a company like go compare have quoteline direct on their comparison site, there are the worst company absolute disgrace - charged £300 for 15 days insurance on a van, very, very disappointed they are giving them business.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry you have had this experience following your visit to GoCompare. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“You give me a quote and then I can’t Get through to saga to complete”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we're sorry you are having this difficulty when trying to purchase a policy. We are not aware of any issues with this, If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“You give me a quote and then I can’t Get through to saga to complete”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you are having this difficulty, we are not aware of any issues with this, if you could try using a different browser that might help If not, you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Saturday 24/20 tried to buy online car insurance,but would not accept the valid date on the debit card,I am now without car insurance”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we're sorry to hear this. We are not aware of an issue on our website. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Unable to take out policy as web site will not allow me to complete I will try again but I have tried 6 times!!”

Helpful Report

Posted 4 years ago

Hi Phillip, Thanks for leaving a review, we're sorry to hear this. We are not aware of an issue on our website. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“£7.000 insurance for a 1.4”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we’re sorry to hear this. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Feels like a scan, showed reasonable price then when redirected to insurer price went up 20%. Did this on all prices I tried”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Use make it so difficult especially churchill”

Helpful Report

Posted 4 years ago

Hi Aird, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“We'd love it if you could help us improve our service. I'm sure you would love it GOV at my expense. Keep singing”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review but we're not quite sure what you are referring to here. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Too expensive to”

Helpful Report

Posted 4 years ago

“Hi I bought a policy through yourself and I didn’t get the 250 excess and they charged me more on my deposit disputing their system had a error so can you get back to me please”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you have not receive your £250.00 excess cover. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Very frustrating process. All going well until I received the quotes, but when trying to proceed to the insurance site they have no record of the quote. Same issue with several insurance sites, so problem is with GoCompare. So have now have to go through the whole questionnaires again for each insurance provider, which makes GoComplare completely pointless.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

Go.compare.com is rated 4.6 based on 39,012 reviews