Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,013 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Give wrong details from the website”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for leaving a review. We will contact you via email to discuss any issues you may have encountered, Regards, Dan.

Posted 5 years ago

“Not impressed that despite my best attempts to get quotes for my wife your site kept revert I'll Ng to my account. I spent over an hour trying to sort it BV but in the end I used an alternative comparison site to obtain quotes. You need to improve your IT before I will return.”

Helpful Report

Posted 5 years ago

Hello Martyn, Thanks for taking the time to leave a review. It sounds like you may have been signed in to your account. To obtain a quote for your wife, you would need to sign out and get a quote using her details. If you would like to discuss this further, you can contact us by emailing customerservices@gocompare.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Regards, Dan.

Posted 5 years ago

“To buy a car insurance”

Helpful Report

Posted 5 years ago

Hello Shahat, Thanks for the review. We will contact you directly to discuss any problems you may have encountered. Regards, Dan.

Posted 5 years ago

“Insurance really expensive like 3 time as much as I'm paying don't no how companies get away with changing the amount”

Helpful Report

Posted 5 years ago

Hi Anthony, Thanks for leaving your review about GoCompare. We're sorry that the quotes you found through us were expensive, that's not what we want to hear! Unfortunately we can't influence the prices our insurance partner's quotes. I'll email you directly to see if we can help further. Many thanks, James GoCompare

Posted 5 years ago

“I was refused insurance through no fault of mine a third claim showed up on my insurance which was nothing to do with me”

Helpful Report

Posted 5 years ago

Hi Stanley, Thanks for leaving your review for us. We're sorry to hear that you were refused our insurance through one of our partners. I'll email you further to see if there's anything we can do for you. Many thanks, James

Posted 5 years ago

“The intial service of finding a insurer was fine. However since you have not stopped inudating me wirh text for other services I have not requested now stop please.”

Helpful Report

Posted 5 years ago

Hi Anthony, Thanks for leaving a review. We're sorry to hear you have had this experience following your visit to GoCompare. We ask if you would like our top two insurers to contact you via phone to discuss the possibility of purchasing the insurance but you should not be inundated with contact. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The go compare price was nowt like the Saga price once I was redirected on the way to purchase, it was over £60 more. Gave up and renewed with my existing insurer which was cheaper anyway.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your review about GoCompare. We are sorry to hear the price with the insurer was different to the price quoted through us. I will email you directly to see if we can help further. Many thanks, James GoCompare

Posted 5 years ago

“Changed the company half way through the quote asked for our names which resulted in £20 price increase. Sent two e mails with quotations which when clicked on were told references for quotations did not exist then tried to follow up by phone gave up after being on hold for 20 minutes . In short your service as Gerald Ratner said total crap”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry you have had this experience following your visit to GoCompare. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The firm Salisbury would not accept an annual payment although that was quoted and wanted me to pay by instalments making the policy dearer”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you have had this experience following your visit to GoCompare. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Very bad prices I got a much better deal at another web site”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that we could not offer you the most competitive quote on this occasion, please note that the quotations are provided from the insurers based on the risk presented to them from the details entered and we have no bearing on this. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Too expensive, every time I checked your price, price rocketed up.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. Please note that as a comparison service we obtain the premiums from the insurers directly. Insurance is a live market which means that prices are subject to change if you return at a later time. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Advertising with that idiot doesn’t do you any favours”

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Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you feel this way about Gio! We don't mean to cause any inconvenience or upset, if you would like to discuss this further please feel free to reply to this email or call us on 01633 654 019, we're open Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Expensive. Feel let down”

Helpful Report

Posted 5 years ago

Hello Kieron, Thanks for leaving a review. We're sorry that we're not the most competitive insurer for you this time around, we are the comparison service and not the insurer therefore, we have no bearing on the prices returned to you. These are returned to you from the insurer based on the details you have entered on our site. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“https://www.postonline.co.uk/broker/3437251/analysis-does-the-one-call-fine-signal-wider-issues-with-client-money-and-cass-5”

Helpful Report

Posted 5 years ago

“Every cheap quote turned out to be through brokers anyway, and most were with an insurance outfit who disguised the fact that the excess for escape of water was a whopping £500!!!! What a waste of my precious time - forget it!”

Helpful Report

Posted 5 years ago

Hello Rebecca, Thanks for leaving a review. Please note, we here at GoCompare are a comparison service and not an insurer so the premiums and terms and conditions are decided by the insurer and we have no bearing on this. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Customer service of provider is none existent”

Helpful Report

Posted 5 years ago

Hi Adrian, Thanks for leaving a review. We're sorry to hear that you've had trouble with the customer service of one of our insurance partners, that's not what we want to hear. I'll email you directly to gather further information. In the meantime, feel free to contact us on 01633 654019. We’re open Monday to Friday between 09:00 and 17:30. Many thanks, James

Posted 5 years ago

“Everything”

Helpful Report

Posted 5 years ago

Hi Les, Thanks for leaving your review about us. We're sorry to hear that it sounds like you've had some trouble when using our site. I'll email you directly to see if there's anything we can help with in particular. In the meantime, feel free to contact us on 01633 654019. We’re open Monday to Friday between 09:00 and 17:30. We also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Many thanks, James GoCompare

Posted 5 years ago

“someone was supposed to get back to me and they havent. Still waiting”

Helpful Report

Posted 5 years ago

“Could not get through on activation pool took 45 min to try and get through on phone 01302 554016 no response on live chat line E/mail sent to me saying welcome tried e/mail number On bottom came back unable To deliver not happy”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We believe you are refering to a specific insurer as this is not our process however, I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Couldn’t buy insurance as the website wouldn’t let me. Had to complain and call go compare.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We apologise for this journey. We have been experiencing technical difficulties, but these have been raised to our IT department. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,013 reviews