Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,018 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 17th April 2025

Elisa Griffin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was given a quote, a couple of days later I clicked on the email link with the offer & it had gone up a pound a month, went to Moneysupermarket & saved £20, poor show Go Compare.”

Helpful Report

Posted 5 years ago

“Not good enough offers and page kept crashing”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that the quotations you obtained this year were not the most competitive, we here at GoCompare are a comparison service and not an insurer so we have no bearing over the prices provided to you we're afraid. With regards to the technical issues, were not aware of anything that may have caused this but we will email you to gather further information, if that's OK. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“We're really sorry, but on this occasion we are unable to provide you with an online quote.last 4 days is this”

Helpful Report

Posted 5 years ago

Hello Bogdan, Thank you for taking the time to leave a review. We understand that you have been unable to produce any quotes following your visit to our website. Our aim is to find you the right insurance, due to this we are not always able to produce a quote. This could be due to a variety of reasons, however in this instance we are unable to provide any further information. Please accept our apologies for any inconvenience this may have caused you. If you have any further queries please let us know by replying to this email, or by calling us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Have a nice day! Thanks, Dan.

Posted 5 years ago

“Still have not received my insurance documents after 4 days of taking the insurance out”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your review, we're really sorry to hear that you haven't received your documents just yet! Your policy documents are provided by the insurer, not ourselves, so you'll need to contact them directly. If you need their contact details please get in touch with us by calling 01633 654 019 and we'll help you. We're open Monday to Friday 09:00 - 17:30. Thanks, Jenna.

Posted 5 years ago

“It’s misleading as soon as I’ve clicked on my quote and go to there website the price goes up!”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We here at GoCompare are a comparison service and not an insurer so we have no bearing on the price given to you. I have looked into this case and can't seem to locate an account for you. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I've not yet received my car insurance certificate purchased some days ago. Will do a review when I receive it. Churchill 2542515921060101218531 18 September”

Helpful Report

Posted 5 years ago

Hello Kevin, Thanks for leaving a review. Just so you know, we here at GoCompare do not have access or the ability to see or issue this documentation. However, due to the above, we will contact you with further information on how you can obtain this. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Getting quoted almost doubled everywhere don't understand”

Helpful Report

Posted 5 years ago

Hello Phil, Thanks for the review. Expensive insurance quotes? That’s not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors which vary dependant on the insurance you're looking for. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“I got nine quotes and couldn't access the cheapest one the only one I could Access was £100 dearer.”

Helpful Report

Posted 5 years ago

Hello Tommy, Thanks for the review. I'll send you an email shortly to explain what has happened and why you've not been able to view the other prices that were shown on your account. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Terrible experience took my details then took my money , then didn’t grant me the policy , and refused me my money this site collects your information then selects what it provides the insurance company , or you answer questions on this site that you automatically think they will pass to the insurer then don’t , then the insurer steals your money and you don’t get insured”

Helpful Report

Posted 5 years ago

Hello Steven Thanks for leaving a review. We apologise for the experience you have had following the use of our site but we feel that there has been some miscommunication here somewhere, as the details entered on our site are electronically sent to the insurers in order for them to provide you with a quotation. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“You gave me a quote for VW Tiguan at a price of £388 I input my reg number and it was increased to £454 I was not ammused”

Helpful Report

Posted 5 years ago

Hello David, Thanks for the review. Sorry to hear of what's happened, I'll send you an email shortly to get some more information from you, that way we can assist you further with your query. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“POOR because, after you get your insurance which is very easy to follow and buy. THEN when you want to see/ find your policy which should be simple IT IS NOT I kept being pushed back to Compare to get quotes for a new Policy. RIDICULOUS.. I have given up and will phone them on Monday. What a waste of my time. I don't even know if I have a policy, or indeed if I am really insured?? I would only recommend to get a quote”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave your review, we're sorry to hear that you weren't left too happy. Just so you know, when you purchase, you do so directly with the insurer, so you would never be able to see your documents on or website. Most insurers have their own online portal, which is where you would access these. Normally you'll receive an email from them wit a link for you to be able to access this. If you haven't received this, you'll need to contact your insurer directly. We hope this helps, but if you need anything else, you can contact us by emailing customerservices@gocompare.com. Kind Regards, Jenna.

Posted 5 years ago

“Yes not too impressed I got a quote of approx £1,280.0 however when I rang them Principal they said it was alot more expensive???????”

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Posted 5 years ago

“7 day 8am to 8pm not with one stop”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. Just so your aware, GoCompare are open Monday to Friday between 9am and 5.30pm, we are unaware as to what you are referring to, so I will email you to gather further information regarding this. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Its £22 more,don't know how you got this quote??”

Helpful Report

Posted 5 years ago

Hello Derek, Thanks for the review. Sorry that you don't think our website is 5*, I'll send you an email shortly to get some more information from you and see what we can do to help! If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“The price quoted on your website was £170 cheaper than the prover Sainsburys bank. They said it was your sites fault for not keeping it up to date !!! Even so £170 is not even close so how can it be a good comparison?”

Helpful Report

Posted 5 years ago

Hello Adrian, Thanks for leaving a review. We're so sorry you have had this experience when using our website, this isn't what we want to hear. Quotes are based on real time pricing, so if you contacted the insurer at a delayed time to retrieving the quotation the price is subject to change. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Charge me for cancelling a policy not even 24 hours later and was not due to 30th sep”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. To confirm, we are a free comparison service and not the insurer so we don't take payments or charge you for our services. We apologise if your not happy with the service you have received from the insurer. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I tried to save £25 on the Smart Spending website but this did not work on my mobile. Not impressed as it sost me more than I budgeted.”

Helpful Report

Posted 5 years ago

Hello Steve, Thanks for taking the time to leave a review. We will be in touch with you directly to discuss the issue you have encountered. Thanks, Dan.

Posted 5 years ago

“Possibly the worst thought out set of questions and possible answers i have come across, it leaves a negative impression of the person to be insured and lacks questions that should prove of benifit, there is no alowance worth talking about in any insurers for dash cams yet they do there best to encourage the purchase and use of them , if its saving them thousands on false claims agenst you surely its its something they should give a decent discount for .. the also only give discounts on trackers that cost a fortune if your rich enough to own a flash new car or stupidly expensive motorcycle yet give no discount and as far as normal drivers and riders that are driving the majority of there custom the say you vechicle doesn't matter your not rich .well they should be encouraging all drivers and riders the recovery of any vehicle saves them paying out but they would rather just rip you off with higher costs because of the claims they say they have to pay , yet they still make bigger and bigger profits. Go compair what a joke their more like go to hell . Bet this gets edited if shown at all .. news after go compare read my review they claim to have fixed the problem in a couple of days and want me to give a better review, well not a chance in hell its still crap nothing is sorted so theres my update .”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave your review, we're really sorry to hear how you've been left feeling. The questions on our form are those that the insurers on our panel have requested that we ask so that they can provide you with the most accurate quotes. Unfortunately as we are a comparison service not an insurer, we don't have any influence on the prices or the discounts that are offered. Some insurers will offer a small discount for having a dash cam and we always advise our customers that they call the insurer before purchase if they feel that they may have anything that may influence their prices. If you have any further questions, you can email us at customerservices@gocomare.com or call us on 01633 654 019. We're open Monday to Friday 09:00 - 17:30. Thanks, Jenna.

Posted 5 years ago

“your prices weren't up to date so were much more than the quotes when I proceeded to site”

Helpful Report

Posted 5 years ago

“I have tried several companies and he tells me that the session has expired,sorry!”

Helpful Report

Posted 5 years ago

Hello, Thanks for the review. Sorry to hear you've experienced difficulties when using our website. The session will expire if a page has been idle for a period of time or if a drop in your internet connection occurs. Please return to our website and try again, also if you don't want to purchase via the insurers website you can contact them via telephone for further assistance. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,018 reviews