Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,013 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While you use company's like Esure I will not use compare the market anymore”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. We are sorry to hear our service was unable to assist you in the search for insurance. Just to make you aware GoCompare and Compare the Market are two separate companies. However, we hope in the future you will use GoCompare again. Regards, Tom, Go Compare.

Posted 5 years ago

“Prices increase when you go to providers site.”

Helpful Report

Posted 5 years ago

Hi Carol, Thanks for taking the time to leave us a review. As insurance providers use real-time pricing, you may occasionally be quoted a different price when you click through to an insurer’s website than originally quoted on GoCompare.com. This is likely to be the reason for the price increase. If you would like us to look into this further, please call us on 01633 654 019 Mon - Fri 9am - 5:30pm or email us at customerservice@gocompare.com Many thanks, Imelda.

Posted 5 years ago

“I got the cheapest quote from your site from o2 of 90.00 but when I was out through to the provider they wanted to charge me 30.00 more! They offered no justification for this so I went elsewhere.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear we couldn't assist you in your search for car insurance. If you added any optional extras to the quote such as motor legal protection or breakdown cover, your quote will increase. Prices are provided by the insurers, GoCompare have no impact over the premium unfortunately. Please don't hesitate to contact us going forward if you require any further assistance. We can be contacted on 01633 654019 or via email on customerservices@gocompare.com. Regards, Tom.

Posted 5 years ago

“absulutely crap service not to the point waffle on for about 20 mins before we get to the punchline which is the quote wot we were after in the first place you can have a BATH while your waiting customers want action not someones life story when hell freezes over i might come back”

Helpful Report

Posted 5 years ago

Hi Alan, Thanks for leaving your review about us. We're sorry to hear that you weren't happy with the service you received, and I'll contact you via email to see if we can make things right. Many thanks, James GoCompare

Posted 5 years ago

“Messed about”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're really sorry that you feel this way, this isn't what we like to hear. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Prices advertised no correct. In possible to even get through to some sites - example being Hastings. Tried to buy at least 8 times but always timed out.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you have had this experience, it's not the journey that we want our customers to have. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“after wasting time putting in my details my cheapest price intelligent insh .the message appeared problem with site phone .spent 20 m giving same ansers waited all after noon for call that was supposed to take20 minits to ruturn never hapend a phone bill wasted”

Helpful Report

Posted 5 years ago

Hi James, Thanks for leaving a review. We're sorry that you have had this experience following your visit to GoCompare, we are not aware of any issues with the website so this may have been with the insurer directly that you found this issue. You are able to email us on customerservices@gocompare.com or call us on 01633 654 019, Monday to Friday between 9am and 5.30pm, if you would like to discuss this further. Many Thanks, Samantha.

Posted 5 years ago

“I have insured my car and would like to claim the £250 excess that is offered, but all I seem to receive are new quotes and promotions from GoCompare.”

Helpful Report

Posted 5 years ago

Hello, Thanks for taking the time to leave a review. You are able to redeem your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page, which will take you to the redemption page. You need to make sure that the details you enter on this page are accurate and match the quote that you obtained and purchased through us. We will also send these details via email so you don't miss it, our contact details will also be available there. Regards, Dan.

Posted 5 years ago

“Insurances quote 26/month on an account and 54/month on another account with same details both.....”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We are sorry to hear our service was unable to assist you in the search for insurance. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Regards. Tom, GoCompare.

Posted 5 years ago

“Email not wanted very in welcome”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. Please note you can unsubscribe from any of our emails. At the bottom of the email you will see an option to unsubscribe. Please click this and allow up to 48 hours for the request to go through. Regards, Tom, Go Compare.

Posted 5 years ago

“I would like it if someone could give me a call as I have struggled to complete the purchase of car insurance as it will not let me reset my password without a policy number but you will not give me a policy number until I have completed all the information very annoying.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. We are sorry to hear our service was unable to assist you in your search for insurance. We attempted to contact you directly to discuss this further today, unfortunately you were unavailable. We look forward to hearing form you. Regards, Tom, Go Compare.

Posted 5 years ago

“Quotes looked good on first glance and said courtesy car and personal protection were included but then when you go to the company website you have to add these on and took me over my renewal price for my current insurers.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Regards, Tom, Go Compare.

Posted 5 years ago

“I requested a quote, and received one that l found acceptable, l then kept clicking proceed to payment page, after many failed attempts, l have up. Closed the web page and decided l may have more success with money super market, so looks like you have lost trade to your competitor. I wonder how many other customers have done the same?”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. We are sorry to hear our service was unable to assist you in the search for insurance. We have contacted you directly to discuss this further. We look forward to hearing form you. Regards, Tom, Go Compare.

Posted 5 years ago

“About quite”

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Posted 5 years ago

“Price on website different from Halifax who would not stand over website price”

Helpful Report

Posted 5 years ago

Hi Roger, Thanks for leaving a review. We're sorry you have had this experience when using GoCompare. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The price for car insurance was for pre booked insurance not for the next day or 2”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving your feedback, it is much appreciated. We have sent you an email directly to discuss this further, hopefully we can resolve the problem. We look forward to hearing from you. Regards, Tom.

Posted 5 years ago

“I couldn't get on to Hastings Direct to take out the insurance”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you had this difficulty when trying to purchase your insurance. We have not been made aware of any issues with the Hastings site but will raise this with our IT team and the partner to double check. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I asked for quote with no excess, you didn’t show me any .., or rathet I gave up scrolling after 10+ @£450 excess.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We are sorry to hear you were not able to obtain a quote that fitted your needs. Hopefully in the future we can find a better deal for you! Regards, Tom.

Posted 5 years ago

“Hi spent a hour on your site and all your prices were £200 more so I went direct and saved myself £200”

Helpful Report

Posted 5 years ago

Hello Tarquin, Thanks for leaving a review. We're sorry that you had this experience during your visit to GoCompare, as a comparison service the premiums returned to you are from the insurers directly and not us here. However, we're glad you was able to find the right insurance for you. If you wish to contact us, you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Bad service no think help”

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Posted 5 years ago

Hello Ben, Thanks for your review. We are sorry to hear that you haven't had a pleasant experience whilst using our service. We will contact you via email to discuss this. Regards, Dan.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,013 reviews