Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

“Not very happy at all done a quote put registration number in paid for insurance when documents came through in email car was not my car but reg was correct cost me extra £85 to change over”

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Posted 4 years ago

“Not very happy at all done a quote put registration number in paid for insurance when documents came through in email car was not my car but reg was correct cost me extra £85 to change over”

Helpful Report

Posted 4 years ago

Hi Stephen, Thanks for leaving a review, we are sorry to hear that you had this issue following your visit to GoCompare. This is something that we would definitely like to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“You have your tied up companies on comparison”

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Posted 4 years ago

Hi Dany, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“FRUSTRATION! data base did not accurately recognise my car from the registration number. Entered correct model info. manually and carried on but couldn't buy without entering Reg. No. and then the details of the car changed!!!!”

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Posted 4 years ago

Hi Fred, Thanks for leaving a review, we are sorry to hear that this occurred and is obviously something we would like to investigate. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Your insurance quote was far too dear I got insurance someone else £350 cheaper”

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Posted 4 years ago

Hi Craig, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I was not impressed with your website, and even less impressed when I rang one of your recommended insurance providers.”

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Posted 4 years ago

Hi Michael, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I was extremely happy after receiving a very reasonable deal through GoCompare. At the time of taking insurance however I was promised a free £250 excess with ‘paperwork to follow shortly’. Around 6 weeks on I am still waiting for paperwork for this and both e-mails I have sent have been ignored! Not the service that I was expecting : (”

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Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Not impressed by your site. You are not what I expected not as cheap as you make out I found other sites much more cheaper and less complicated to sign into..”

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Posted 4 years ago

Hi Paul, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“On two separate occasions his week I have tried to pay for my renewal and on both occasions the Payment process was faulty. Nothing wrong with my details, as far as I can tell, and certainly nothing wrong with my Debit card. And each day takes me closer to having no insurance on my car. The on line help line was no use either, round and round. GoCompare has worked for me in the past but not this time. Very frustrating.”

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Posted 4 years ago

Hi Phillip, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Not happy that my quote disappeared and new quote was up by about £100”

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Posted 4 years ago

Hi Lynne, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Your quotes are more expensive than the other comparison site I used. I wont try you again”

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Posted 4 years ago

Hello, Thanks for taking the time to leave a review. As we are a comparison service and not an insurer, we don't have any influence over the prices given to you. The prices are generated by the insurers based on the details that you enter into our online quote form. If you would like to discuss this further, please contact us on 01633 654 019 or by emailing customerservices@gocompare.com. Regards, Dan.

Posted 4 years ago

“your panel includes rcib who are the biggest rip off brokers in the UK”

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Posted 4 years ago

Hello Ron, Thanks for your review. All insurers on our panel are FCA regulated and have passed due diligence with ourselves. If you would like to discuss this further, please contact us on 01633 654 019 or by emailing customerservices@gocompare.com. Regards, Dan.

Posted 4 years ago

“Unable to complete selected policy due to program shortcoming”

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Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Website did not allow me to complete process. Would not accept e mail or password at end. Quotes came up much cheaper than previous insurer but with no ref no. Eventually gave up and returned to previous insurer. Waste of time.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I have nothing to say about Gocompare. Com.”

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Posted 4 years ago

Hi Will, Thanks for leaving a review, we are sorry to hear this we would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Insurance system has changed it is pathetic You look at your insurance on the laptop you get your coat on an email how pathetic is that”

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Posted 4 years ago

Hi, Thanks for leaving a review, we are having trouble understanding your query. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Cant do a quote on site as I put in one of my jobs as a cleaner it would not accept office cleaner nor was a option,no ref number from sheila deals as they offered a better deal but cant take up,also my other job is a mda but you dont have this option either,so feel a complete waste of time to be honest..”

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Posted 4 years ago

Hi Wayne, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Waste of time Cannot get through online or on phone in either manner”

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Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Good prices in this rip off world of car insurances ! But no one wants my business ? I hate filling tedious forms , after doing so I got a affordable quote ! They quickly phoned me ! I did not have all my bank details asked for a call back ! Two days later after calling them twice put on hold then cut off ! I decided if you cannot get to talk to some one buying the insurance , then you be buggered if an accident ! went to the old meerkats ! Guess what Same bloody company ?”

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Posted 4 years ago

Hi Steve, Thanks for leaving a review, we are sorry to hear this. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Rubbish used go compare for years put my details in filled out the online form three times and it kept coming back we cannot quote you with the information given .went to quote me happy instead saved £80”

Helpful Report

Posted 4 years ago

Hi Rob, Thanks for leaving a review. As a comparison service we have no bearing on if quotations are returned to you, this is determined by the insurer based on the risk presented to them. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Go.compare.com Reviews