Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,020 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after taking time for car insurance a list of very good quotes I selected one only to find a phone call had to be made to secure it very annoying as I have a totally clean sheet begrudgingly I made the call twice to be held un a cue. if I had wanted to get insurance on the phone I would have done it in the first place”

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Posted 6 years ago

Hello Anthony, Thanks for leaving a review. I will email you to obtain some more information regarding this. Thanks, Samantha.

Posted 6 years ago

“when come to pay”

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Posted 6 years ago

Hi, Thanks for taking the time to leave your review, you've experienced a problem paying and that's not what we like to hear! When you purchase a policy you do so directly with the insurer, so you will need to contact them directly to discuss payment problems. Let us know which insurer and we'll get you some contact details. Thanks, Jenna.

Posted 6 years ago

“GoCompare is not independent. It provides bias information based on revenue streams into the business.”

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Posted 6 years ago

Hi Keith, We're sorry to hear your review, however we'd like to confirm that as we are a comparison service not an insurer, we don't have any influence on prices. Prices are returned to you based on the information you enter on to the form. GoCompare are an impartial service, we'll never recommend insurers and we display Defacto ratings and customer reviews so you can make an informed decision. Kind Regards, Jenna.

Posted 6 years ago

“Am Deaf how use phone ??”

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Posted 6 years ago

Hello Geoffrey, Thanks for leaving a review. To confirm, we have an email. chat, social media and phone service. I will email you shortly to clarify your situation and offer you assistance with your query. Regards, Samantha.

Posted 6 years ago

“Get a quote before I buy the car, I buy the car and then the quote is 600 more because I bought it not happy”

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Posted 6 years ago

Hello, Thanks for leaving a review. I will email you shortly to gather some more information on this. Thanks, Samantha.

Posted 6 years ago

“42 years old with 9 years no claim still getting qoutes for around 1000 and above on 12cc vw polo”

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Posted 6 years ago

Hello, Thanks for leaving your review. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. One of the team will send you an email regarding this shortly so be sure to keep an eye on your inbox. Regards, GoCompare.

Posted 6 years ago

“Far too expensive had much better quotes else where”

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Posted 6 years ago

Hello Virginia, Thanks for leaving a review. I am going to send you an email regarding this. Thanks, Samantha.

Posted 6 years ago

“Much cheaper prices out there!”

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Posted 6 years ago

Hello, Thanks for leaving a review. I will contact you via email regarding this. Thanks, Samantha.

Posted 6 years ago

“Got insurance prices. Tried to take out insurance. Prices changes while doing this and then still could not take out the insurance. Won’t be using your site again”

Helpful Report

Posted 6 years ago

Hi Phil, Thanks for leaving your review, we're sorry to hear this. Prices are only guaranteed at the time you obtain the quote, if you return to buy at a later date you'll find that the price may have changed. We will contact you directly to see if we can help. Kind Regards, GoCompare.

Posted 6 years ago

“Poor service definitely not competitive. They entice you with cinema and meal 😑”

Helpful Report

Posted 6 years ago

Hi Faisal, Thanks for taking the time to leave your review but it appears that you have confused us with another comparison website. The cinema ticket deal isn't a GoCompare offer, so you might like to contact Compare the Market regarding these. We hope that you'll visit us in the future (we are the company with Gio the Opera singer). Perhaps we can save you some money! Kind Regards, Jenna.

Posted 6 years ago

“Wasted my time and money on pointless phone calls and still have no insurance.”

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Posted 6 years ago

Hello Denise, Thanks for leaving a review. I apologise you feel we have wasted your time and money, with still no insurance. I would like to have more information regarding this so I am going to email you. Regards, Samantha.

Posted 6 years ago

“Had a experience with BG car insurance broker unskilled staff they wasted 2 days of my time to get a car insurance quote but they needed 3rd to get a reply from the insurance company this BG insurance broker are rubbish completely waste of time and money never recommend this to any people if you go for cheap insurance you’ll get sh*t service”

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Posted 6 years ago

Hi, Thanks for taking the time to leave your review, we are sorry to hear of your experience with BG insurance. We display Defacto ratings as well as customer reviews so that customers can make an informed decision before purchasing. As the poor experience you received was by BG insurance, I would advise that you contact them directly with your concerns. Kind Regards, GoCompare.

Posted 6 years ago

“£130 over priced I’m Very disappointed would never recommend you to ever again”

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Posted 6 years ago

Hello Carl, Thanks for taking the time to leave your review. We're very disappointed to hear that we weren't able to save you money but we don't have any influence on the prices given to you. We will send you an email to discuss what went wrong. Regards, GoCompare.

Posted 6 years ago

“Im just coming up for renewal any go compare provided me a quotation. Tge go compare site had the correct hime address tge policy didnt. The address was changed october last year and you did not advise hastings, so my policy would have been void?”

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Posted 6 years ago

Hi Nathan, Thanks for taking the time to leave your review. As we need to discuss some secure details, we will be in contact with you directly to address your issue. Regards, GoCompare.

Posted 6 years ago

“Got a quote then went to purchase 2 weeks later and the price went up by over £100.”

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Posted 6 years ago

Hello Peter, Thanks for your review. We're really saddened by the experience you have had following your visit to our website. We will be sending you an email regarding your review shortly. Thanks again, GoCompare.

Posted 6 years ago

“I tried to renew my home insurance, went through the full process and made the payment. I was then kicked out the system advising session had expired, on checking my account the full balance has been taken off. Please assist me with this.........”

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Posted 6 years ago

Hello Angela, Thanks for your feedback. We are sorry to hear about you having a bad experience. We will be in touch with you so keep an eye on your inbox. Regards, GoCompare.

Posted 6 years ago

“i struggled before i could retrieve my old quote,even though mwas correcty passworrd”

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Posted 6 years ago

Hello Van, Thanks for taking the time to leave a review. We will be in touch shortly so keep an eye on your emails. Regards, GoCompare.

Posted 6 years ago

“Policy had small print so wasn’t fit for purpose .. didn’t know until bought it .. no way of knowing on your site”

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Posted 6 years ago

Hey, Thanks for your review. We're really saddened by the experience you have had following your visit to our website. We will be sending you an email regarding your review shortly. Thanks again, GoCompare.

Posted 6 years ago

“Bad company to deal with”

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Posted 6 years ago

Hi Chris, Thanks for taking the time to leave your review. We will contact you directly to see how we can help and answer any queries you may have. Kind Regards, GoCompare.

Posted 6 years ago

“Wouldn’t allow me to take out policy as I’m on holiday in Cyprus,so no car to drive home from airport in.”

Helpful Report

Posted 6 years ago

Hello, Thanks for your review. We're really saddened by the experience you have had following your visit to our website. We will be sending you an email regarding your review shortly. Thanks again, GoCompare.

Posted 6 years ago

Go.compare.com is rated 4.6 based on 39,020 reviews